ISO 10014 Guidelines on Quality Benefits

Are you aware of the new ISO 10014:2006, Quality Management – Guidelines for Realizing Financial and Economic Benefits? It provides guidelines for achieving financial and economic benefits from the application of the ISO 9000 quality management principles:

1. customer focus
2. leadership
3. involvement of people
4. process approach
5. system approach to management
6. continual improvement
7. factual approach to decision making
8. mutually beneficial supplier relationships

Economic benefit is generally attained through effective management of resources and implementation of processes for improving the overall worth of an organization.Financial benefit is the result of organizational improvement expressed in monetary form and realized by cost-effective management practices.

ISO 10014:2006 is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to help gain those benefits.

Annex A includes a self-assessment as a gap analysis and prioritization tool. The questionnaire describes five maturity levels for assessing your current management system and determining which principle should be selected for improvement.

A specific improvement cycle is displayed for each quality management principle that lists activities for each Plan-Do-Check-Act stage. Achievable benefits are identified as outputs for each principle.

Please note that ISO 10014:2006 consists of guidelines and recommendations, and is not intended for certification, regulatory, or contractual use.