TL 9000 Handbook R4.0

The new TL 9000 Quality Management System (QMS) Requirements Handbook, Release 4.0, must be used for all audits after June 30, 2007. Auditors must have delta training before conducting a third party audit to R4.0.

Summary of Changes

  • ISO 9001:2000 Base Remains Unchanged
  • 30% of Adders Remain Unchanged
  • 30% of Adders have Minor Changes
  • 40% of Adders have Major Changes or are New

These requirements designed to:

  • Ensure intended results instead of specifying methods of doing
  • Emphasize design process quality measurements
  • Add required testing (regression, document verification, stress, abnormal condition, and system), and
  • Broaden the scope of certain requirements, e.g., from software only to common or, hardware and software

There is a net gain of 9 adders for a total of 90 adders. You can order the handbook at theĀ QuEST Forum.

A companion document is the TL 9000 Measurements Handbook (Release 3.5). It is a comprehensive guide to measurements processing, usage, responsibilities, and requirements. This book defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation. It identifies performance measurements that are key in the telecom industry:

  • Common Measurements
  • Outage Measurements
  • Hardware Measurements
  • Software Measurements
  • Service Quality Measurements