October, 2006 Newsletter Articles

How to Audit the Provision of Resources

Oct 11, 2006 in Newsletter | 0 comments

You’ve been asked to audit an organization against the requirements of ISO 9001:2000, clause 6.1, Provision of Resources. Where do you begin? First, understand a “resource” is a source of supply, support, or aid that can be readily drawn upon when needed. Using this definition, the resources needed for a quality management system may include equipment, facilities, people, supporting services, work environment, suppliers, information, natural resources, and finances. Next, identify the audit criteria (requirements) stated in ISO...

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ISO 14764 for Software Maintenance

Oct 11, 2006 in Newsletter | 0 comments

ISO 14764:2006, Software Engineering – Software Life Cycle Processes – Maintenance, describes in greater detail management of the software maintenance process addressed in ISO 12207. ISO 14764 provides guidance that applies to planning, execution and control, review and evaluation, and closure of the software maintenance process. The scope of the standard includes maintenance for multiple software products with the same maintenance resources. ISO 14764 provides the framework within which generic and specific software maintenance...

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OPM3 Assessors and Consultants

Oct 11, 2006 in Newsletter | 0 comments

Organizational project management is the systematic management of projects, programs, and portfolios to achieve an organization’s strategic goals. It focuses on the clear correlation between an organization’s management capabilities and its effective implementation of strategy, which directly impacts financial results. Successful organizational project management can be a decisive strategic advantage in a competitive economy. The degree to which an organization practices this type of project management is referred to as its organizational...

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Octopus Diagram for Customer Focus

Oct 11, 2006 in Newsletter | 0 comments

In an earlier article, we described the Turtle Diagram for capturing information about a process. With the turtle’s head and tail representing the inputs and outputs, and its legs addressing the methods, resources (what and who), and measures, the diagram reminds us of the key factors to consider when defining or auditing a process. Regardless of the tools used, an organization should ensure a process owner exists and that the process is defined, documented (if necessary), and monitored. In addition, the process linkages must be established...

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ISO Survey of Certifications

Oct 11, 2006 in Newsletter | 0 comments

The recently published “ISO Survey of Certifications – 2005” sheds light on the roles played in globalization by ISO’s standards for quality and environmental management systems. Here is a selection of the main findings. Global Trade: ISO 9001 is now firmly established as the globally accepted standard for providing assurance about the quality of goods and services in supplier-customer relations. At least 776,608 ISO 9001:2000 certificates had been issued by YE2005 in 161 countries and economies, an increase of 18 % over 2004,...

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Using PDCA for Process Auditing

Oct 11, 2006 in Newsletter | 0 comments

Are you confused about process auditing? Well, let’s begin with the definition of a process: a set of interrelated or interacting activities which transform inputs into outputs. So, a process audit is an objective evaluation of a process to determine the extent to which the process is meeting its requirements. Using the process definition, the process audit includes an examination of process inputs, activities, and outputs. However, a process is part of a larger set of processes that make up an overall quality management system. Therefore,...

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