November, 2006 Newsletter Articles

Automotive Study on Competition

Nov 11, 2006 in Newsletter | 0 comments

A recent study, “Automotive Competitive Challenges: Going Beyond Lean”, provides a snap shot of the key issues impacting the gap between the Detroit Three and Honda, Nissan, and Toyota. It includes a summary describing revenue per vehicle; labor-cost issues; capacity; design, product and manufacturing engineering; yen exchange rate; and future investments. The North American automotive scene today is marked by a strange dichotomy: surveys show that the three major Detroit-based automakers have dramatically improved their...

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What is an Ethics & Compliance Officer?

Nov 11, 2006 in Newsletter | 0 comments

Ethics are the principles of conduct governing an individual or a group. Although ethical behavior should be the foundation of professionalism, we see executives being brought to trial because of their apparent lack of a moral compass. To help instill a corporate conscience, some companies are naming Ethics & Compliance Officers to integrate their ethics and values initiatives, compliance activities, and business conduct practices into the decision-making processes at all levels of the organization. In addition to recommending and...

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Benefits of ISO 9001 for Service Sector

Nov 11, 2006 in Newsletter | 0 comments

A practical method for helping service sector companies implement ISO 9001:2000 quality management systems, particularly in developing countries, has been published by ISO and the International Trade Centre (ITC). ISO 9001:2000: A Workbook for Service Organizations is designed to make it easier for service providers to achieve the benefits, such as increased efficiency and effectiveness, of implementing ISO 9001:2000. According to the World Trade Organization (WTO), the value of world trade in commercial services increased in 2004 by 16% to...

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ISO 25062 for Software Usability Test Reports

Nov 11, 2006 in Newsletter | 0 comments

ISO 25062:2006 provides a standard method for reporting software usability test findings. The format is designed for reporting results of formal usability tests in which quantitative measurements were collected, and is particularly appropriate for summative or comparative testing. The Common Industry Format (CIF) does not indicate how to perform a usability test, but provides guidance on how to report the results of a usability test. The CIF targets two audiences: usability professionals and stakeholders in an organization. Stakeholders can...

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TS 16949 Customer Specific Requirements

Nov 11, 2006 in Newsletter | 0 comments

Organizations seeking or maintaining ISO/TS 16949 certification are required to comply with the Customer Specific Requirements (CSR) for all of their customers that subscribe to ISO/TS 16949. A central repository for ISO/TS 16949-related CSR is being set up on the Automotive Industry Action Group (AIAG) web site. The AIAG web page will be a resource for subscribing organizations to post links to their customer specific requirements for ISO/TS 16949. Using this newly established repository will ensure the current revision is available and...

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ISO 17021:2006 for Certification Bodies

Nov 11, 2006 in Newsletter | 0 comments

The recently released ISO 17021:2006 standard is expected to increase confidence in management system certification. Hundreds of thousands of organizations worldwide, their customers, consumers, and regulatory authorities stand to benefit from ISO 17021, Conformity Assessment – Requirements for Bodies Providing Audit and Certification of Management Systems. The new standard places rigorous requirements for competence and impartiality on the bodies that offer audits and certification to standards like ISO 9001:2000 (quality management) and...

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