December, 2006 Newsletter Articles

Quality, Industry, and Society Web Links

Dec 11, 2006 in Newsletter | 0 comments

You may find the more than 150 web links listed at our web site useful in your quality management activities. See a small sample of the web links listed below: Aerospace Industries Association (AIA) American Chemical Council (ACC) American Council of Independent Laboratories (ACIL) American Productivity and Quality Center (APQC) American Society for Nondestructive Testing (ASNT) ANSI-ASQ National Accreditation Board (ANAB) Association of Record Managers & Administrators Automotive Industry Action Group (AIAG) Board of Environmental,...

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Information Systems Security Study

Dec 11, 2006 in Newsletter | 0 comments

The International Information Systems Security Certification Consortium (ISC2) sponsored a study last year by the global analyst firm IDC. The Global Information Security Workforce Study noted that securing an organization’s information assets is a relentless battle. The constant barrage of threats keeps information security professionals in a reactive mode. Cyber-criminals are generating attacks using a growing arsenal of weapons, including spam, phishing, malware, and spyware. However, the intent of malicious activity has clearly shifted...

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How to Audit Preventive Action

Dec 11, 2006 in Newsletter | 0 comments

One of the difficulties in auditing a preventive action program is that some organizations don’t understand well the differences between corrective actions and preventive actions. A corrective action is taken on a detected nonconformity to prevent it from happening again. An organization will first correct or contain the problem, and then determine its root cause so they can take corrective action to prevent its recurrence. When we act to “prevent” a repeat of a detected nonconformity, that is full and complete corrective action, not...

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How to Audit Continual Improvement

Dec 11, 2006 in Newsletter | 0 comments

How do you audit the conformity of an organization to the continual improvement requirements of ISO 9001:2000? First, lets review the definition of continual improvement,”The recurring activity to increase the ability to fulfill requirements.” Clause 8.5.3 requires continual improvement of a quality management system through the use of: Quality PolicyQuality ObjectivesAudit ResultsData AnalysisCorrective ActionPreventive Action Management Review In addition, clause 5.3 requires the Quality Policy to include a commitment to the...

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Auditing a Process that is Undocumented

Dec 11, 2006 in Newsletter | 0 comments

Some quality auditors struggle when auditing processes that are not documented. Unfortunately for them, ISO 9001:2000 only requires a few documents: Quality Policy, Quality Objectives, and Quality ManualDocument Control and Record Control ProceduresInternal Audit and Nonconformity Control Procedures Corrective Action and Preventive Action Procedures ISO 9001:2000 also states that organizations should include any other documents they need for the effective planning, operation, and control of their processes. However, if an organization thinks...

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