March, 2007 Newsletter Articles

Want to Comment on ISO 9001:2009?

Mar 8, 2007 in Newsletter | 0 comments

The ISO 9000:2000 family of quality management system standards is being updated with an anticipated final release date in 2009. The updated standards (ISO 9001 and ISO 9004) are being released as committee drafts and available for review at the American Society for Quality (ASQ) web site. Of course, the two documents are not intended to be used for quality system design purposes. As committee drafts, the two standards are offered only for public review and comment. For ISO 9001, the requirements standard, the plan is to produce minor changes...

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Information Security Audit Checklist

Mar 8, 2007 in Newsletter | 0 comments

According to the Information Security Forum, security management is “keeping the business risks associated with information systems under control within an enterprise.” Requirements for security management include clear direction and commitment from the top, the allocation of adequate resources, effective arrangements for promoting good information security practice throughout the enterprise, and the establishment of a secure environment. An information security program is a critical component of every organization’s risk management...

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ISO 16085 for Risk Management

Mar 8, 2007 in Newsletter | 0 comments

ISO 16085:2006, Systems and Software Engineering – Life Cycle Processes – Risk Management, defines a process for managing risk in system and software life cycles. ISO 16085 can be used with existing set of processes defined by ISO 15288, Systems Engineering – System Life Cycle Processes, and ISO 12207, Information Technology – Software Life Cycle Processes, or it can be used independently. Risk management is a key discipline for making effective decisions and communicating the results within organizations. The purpose...

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Writing Checklist for Documents

Mar 8, 2007 in Newsletter | 0 comments

When writing a procedure, keep in mind these questions: • What is the objective of process? Know its purpose before starting.  • Which activities are part of scope? Agree on coverage of activities.  • Who is responsible for these activities? Identify key process players. • What are inputs and who are suppliers? Identify inputs and providers. • What are outputs and who are customers? Identify outputs and recipients. • What is referenced as an information source? Identify related documents. • What is the logical series of...

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New TL 9000 R4.0 Handbooks

Mar 8, 2007 in Newsletter | 0 comments

TL 9000 was developed by the Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) to meet the quality requirements of the worldwide telecommunications industry. The TL 9000 Requirements Handbook establishes a common set of quality management system requirements (based on ISO 9001:2000) for suppliers of telecommunications products: hardware, software, and/or services. The TL 9000 Measurements Handbook defines a minimum set of performance measurements that are used to evaluate results and identify improvement...

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How to Audit Customer Communication

Mar 8, 2007 in Newsletter | 0 comments

An effective customer communication process contributes to the success of any organization’s quality management system, and ultimately, to the success of the organization itself. Conversely, many problems an organization experiences with its customers can be traced back to poor communication. ISO 9001 Requirements ISO 9001:2000, clause 7.2.3, Customer Communication, states an organization must determine and implement effective arrangements for communicating with customers in relation to: a) product information, b) inquiries, contracts or...

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