April, 2007 Newsletter Articles

Lifecycle Approach to Software Quality

Apr 8, 2007 in Newsletter | 0 comments

Researchers from Carnegie Mellon University estimate that programmers make between 100 and 150 errors per 1,000 lines of code. And according to the National Institute of Technology, only 70% of all application errors are found in the QA process, leaving the other 30% to be discovered by beta or pilot users. So, perhaps it’s not surprising that, according to Gartner, 40% of unplanned downtime is caused by application errors, which cost businesses an average of $100K per hour. The impact of application errors is felt by many organizations...

Read More

Tax Deduction for ISO 9001

Apr 8, 2007 in Newsletter | 0 comments

The Internal Revenue Service issued a ruling in 2000 that allows businesses to take a tax deduction for the costs of implementing and maintaining ISO 9001 registration. Several organizations had petitioned the IRS to permit firms to deduct ISO 9001-related costs in a single year instead of spreading the expenses over several years. The IRS ruling stated, “Although ISO 9000 is voluntary, it increasingly is a contractual requirement for doing business with many organizations, both public and private, worldwide.” A prior unofficial...

Read More

Doors (Evidence) and Locks (Requirements)

Apr 8, 2007 in Newsletter | 0 comments

In our auditing classes, I discuss the “scales of conformity”. On one scale are the applicable requirements for the area being audited. The other scale contains the different types of evidence. The auditor’s job is to compare the evidence to the requirements to determine if the audit criteria are being met or not. To help the students remember the types of evidence and the different categories of requirements, I devised two acronyms: DOoRS and LOCkS. DOoRS represents forms of evidence: D = Documents O = Observations R =...

Read More

Draft ISO 9001:2009 Clause 4 Changes

Apr 8, 2007 in Newsletter | 0 comments

In my last newsletter, I gave you the link to access a copy of the draft ISO 9001:2009 standard. Many of the suggested changes are just word changes for improved clarity of the requirements. For example, under 4.1 General Requirements, sub-clause (a), the word “Identify” has been replaced with “Determine”: 4.1 General Requirements a) Identify Determine the processes needed for the quality management system and their application throughout the organization (see 1.2), Although similar, the words “Identify” and “Determine” have...

Read More

Top Management Role

Apr 8, 2007 in Newsletter | 0 comments

The word “management” comes from the Latin manu agere, “to lead by the hand”. According to ISO 9000:2005, 3.2.7, Top Management is defined as the, “person or group of people who directs and controls an organization at the highest level.” Top management, through their leadership and personal involvement, can create an environment to fully involve people and effectively operate a quality management system. They can demonstrate their commitment through the following actions: 1. Learn Determine your customer needs and...

Read More