ISO 9001:2008 – Clause 6

This article describes the proposed changes to clause 6, Resource Management.

6. Resource Management
6.2 Human Resources
6.2.1 General

The revision for this clause is from work affecting “product quality” to work affecting “conformity to product requirements”. Quality is the degree to which a set of inherent characteristics fulfils requirements; Conformity is the fulfillment of a requirement.

Personnel performing work affecting product quality conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience.

I doubt this change will result in new interpretations of the requirement. Anyone performing, verifying, or managing work within the scope of the quality management system, including supporting services, can affect conformity to product requirements.

A new Note has been added for clause 6.2.1 to explain that anyone working within the system may affect product quality.

NOTE: Conformity to product requirements may be affected directly or indirectly by personnel performing any task within the quality management system. 

6.2.2 Competence, Training, and Awareness, and Training 

The clause title has been changed from “Competence, Awareness, and Training” to “Competence, Training, and Awareness”. Maybe the thought was that awareness comes from some form of training and should be last in the title. And, that is also the sequence of the requirements as listed within clause 6.2.2.

The same change made to clause 6.2.1 regarding conformity to product requirements has been included in this sub-clause:

a) determine the necessary competence for personnel performing work affectingproduct quality conformity to product requirements,

Use below of the phrase “where applicable” seems to recognize that training or other actions may not be necessary, since individuals may already have the necessary competence. And, since “these needs” could be taken out of context, the requirement has been revised to specifically mention competence.

b) where applicable, provide training or take other actions to satisfy these needs achieve the necessary competence, 

In the past, people have struggled with how to evaluate the effectiveness of the actions taken, which have been viewed primarily as training. The sub-clause below has been modified to focus more on competency instead of the effectiveness of the training.

c) ensure the effectiveness of the actions taken, ensure that the necessary competence has been achieved,

Evidence for the current requirement has in some cases included students evaluating the effectiveness of their training. However, this approach would not relate as well for the revised requirement as would an evaluation of their skills.

6.3 Infrastructure

The only change under Infrastructure was to include “information systems” as an additional example of a supporting service.

c) supporting services (such as transport, or communication or information systems).

6.4 Work Environment

The only change to this clause was to add a Note to explain the term Work Environment by providing examples of work environment conditions for achieving product conformity.

NOTE: The term “work environment” relates to conditions under which work is performed including physical, environmental, and other factors (such as noise, temperature, humidity, lighting, or weather).