ISO 20000 – What is Coming Next?

The 1Q08 issue of the TickIT quarterly journal contains an article by Graham Cox on the future of ISO 20000, the IT services management standard. ISO 20000 was published in 2005 in two parts. Part 1 is the Specification and used for certification; Part 2 is the associated Code of Practice.

Parts 1 and 2 of ISO 20000 are in the review process and a revised Part 1 is expected in 2009 and the updated Part 2 in 2010. Both parts will take into account ITIL v3.

The new Parts planned for the ISO 20000 family are:

Part 3: Guidance on Scope and Applicability. This new Part may be issued as a Technical Report to allow faster publication, perhaps by the end of 2008.

Part 4: Process Reference Model. This new Part will work in conjunction with ISO 15504-8 as the Process Assessment Model for service management. Together, they will define a multiple stage capability and maturity model aligned to ISO 15504, also known as SPICE: “Software Process Improvement and Capability dEtermination”, a framework for the assessment of software processes.

In addition, an incremental approach to conformity has been approved for development. The first stage of this approach would give advice to companies on requirements for reactive activities. The next stage would be mainly advice on requirements for proactive activities. The final stage would be advice on requirements for full integration. This incremental approach might lead to the requirements being subdivided to provide stages for conformity.

You can read the full article, and its discussion of TickIT and CMMI in relation to ISO 20000, at the TickIT Web Site.