June, 2008 Newsletter Articles

Incident and Problem Management

Jun 8, 2008 in Newsletter | 0 comments

The ISO 20000 standard for IT Service Management includes requirements for incident and problem management. Incident and problem management are separate resolution processes, but they are closely linked. Incident management deals with restoring services to users. Problem management is concerned with identifying and removing the causes of incidents. Incident Management An incident is defined as any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of...

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Lean Software Development

Jun 8, 2008 in Newsletter | 0 comments

Software development can greatly improve its business performance by discovering and embracing its kinship to classic (non-software) industries. Perhaps the most important thing software has to gain is guidance on how to implement Lean production. Lean production has, on average, doubled productivity and tripled quality for the classic industries. According to James M. Sutton with Lockheed Martin Aeronautics, early applications of Lean to software have exceeded those results. Software development is an ideal subject for Lean because its...

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Code of Conduct for Internal Auditors

Jun 8, 2008 in Newsletter | 0 comments

Ethics are the principles of conduct governing an individual or a group. Ethical behavior is the foundation of professionalism. Auditors certified by the RABQSA are required to sign a Code of Conduct. Most internal auditors are not certified auditors, yet it would be appropriate for them to also sign a code of conduct. Years ago, I created a Code of Conduct for internal auditors based on the IIA Code of Ethics, the RABQSA Code of Conduct, and the IRCA Code of Conduct. I recently examined the current codes from these organizations, as well...

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Document Control Software Features

Jun 8, 2008 in Newsletter | 0 comments

Are people in your organization spending too much time filing and retrieving documents and forms? Are document control issues causing process problems and audit findings? Maybe it is time to implement a document management system. The most important consideration when evaluating document management software is how easy is it to create, approve, release, secure, access, revise, and archive documents. Basic and advanced features of a document management system are listed below: Document Creation Support different document types Store in...

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Safer at Work or Home?

Jun 8, 2008 in Newsletter | 0 comments

The idea of on-the-job safety has been incorporated into business policies and culture for decades. And, injuries at work have been lowered substantially. However, companies are now recognizing that a more serious threat exists: off-the-job injuries. According to the National Safety Council, for every person killed at work, 11 are killed away from work. And, for every person suffering a disabling injury on the job, two people are similarly injured off the job. Off-the-job injuries cause people to miss more than 3 times as many days from work...

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