Ten Audit Questions

The Automotive Industry Action Group (AIAG) publishes a monthly newsletter titled, Quality Standards and Tools. Their May and June issues included articles written by Craig Cochran that describe his “10 Essential Audit Questions”.

The author suggests ten important questions to ask during an audit to determine the effectiveness of the management system and the overall performance of the organization:

1. How do you contribute to the achievement of your organization’s objectives?

2. What happens if your products (or materials or supplies) are nonconforming?

3. How do you access product requirements?

4. How are problems prevented?

5. How do you use data on customer perceptions?

6. How are customer complaints handled?

7. How does top management review the organization’s performance?

8. What evidence can you provide of continual improvement?

9. How are training needs determined?

10. What’s the most important thing about your job?

Craig explains the significance of these questions in his two-part article in the May 2009 and June 2009 issues of Quality Standards and Tools.