Root Cause Analysis

Does your organization know how to perform effective root cause analysis? If not, you should arrange for us to teach our Root Cause Analysis course at your site. It is offered in 2-day and 3-day versions.

ROOT CAUSE ANALYSIS

Our 3-day course consisting of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. The following topics are covered:

  • The difference between problem solving and root cause analysis
  • Why effective root cause analysis is more important in today’s world
  • Some common problem solving models and their weaknesses
  • Five steps for performing the root cause analysis part of problem solving
  • What each step accomplishes and some tools available for carrying it out

COURSE OBJECTIVES:

This program is designed to:

  • Enhance problem solving effectiveness through a model for more deeply analyzing problem situations
  • Clarify the difference between analytical and creative thinking, and when each is most useful
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved
  • Expand the range of tools available for analysis of problem situations

WHO SHOULD ATTEND:

Quality and process engineers, technicians or others responsible for troubleshooting technical problems, corrective action coordinators, or managers; supervisors, team leaders, and process owners; anyone who wants to improve their ability to solve recurring problems.

PRE-REQUISITES:

None, although familiarity with standard problem solving models (e.g., PDCA, 8-D, ISO 9001 corrective action) and the seven QC tools (flowcharts, cause & effect diagrams, Pareto charts, check sheets, run charts, histograms, scatter diagrams) would be useful.

LEARNING OUTCOMES:

Participants will learn how to:

  • Differentiate between problem solving and root cause analysis
  • Implement five steps for carrying out effective root cause analysis
  • Select from and apply a variety of tools that support root cause analysis
  • Support and critique root cause analysis carried out by others

COURSE OUTLINE

TYPICAL PROBLEMS WITH RCA

  • Why most problem solving models don’t get to the root cause
  • How analytical and creative thinking must be integrated
  • Difference between content and process thinking

STEP 1 – PROBLEM DEFINITION

  • How to ensure that the right problem is being worked on
  • Tools for priority setting (Pareto, performance matrix, radar chart)
  • Developing a clear and sufficient problem statement (includes practice)

STEP 2 – UNDERSTANDING THE PROCESS

  • How every problem is a process failure
  • How a SIPOC diagram can set boundaries and define interrelationships
  • Using flowcharts to drill down into the right part of the process (includes practice)

STEP 3 – IDENTIFYING POSSIBLE CAUSES

  • Why this step is critical to effective root cause determination
  • Three ways to identify possible causes
  • Three options for selecting or eliminating causes

STEP 4 – DATA COLLECTION

  • How this step avoids shotgun problem solving by identifying the most likely cause(s)
  • Population versus sampling; options for sampling
  • Check sheets, graphs and tables for discrete data collection
  • Surveys, interviews and field observation for opinions or less precise data

STEP 5 – DATA ANALYSIS

  • Tools for discrete data analysis (run charts, histograms, Pareto diagram, modified scatter diagram, pivot tables)
  • Tools for softer type data (affinity diagram, relationship digraph)
  • Technical versus organization problems, and analytical versus creative problems
  • Statistical tools for data analysis (z, t, & F tests; ANOVA, chi-square) and use of MS Excel

CONSULTING CASE STUDY PRACTICE

CASE STUDY PRACTICE

INCIDENTS/EVENTS AND HUMAN ERROR

CASE STUDY PRACTICE

THE REST OF THE PROBLEM SOLVING PROCESS

  • Identifying and selecting solutions
  • The importance of project management and consideration of change management issues
  • Some models for understanding resistance and planning change
  • Implementation, follow-up, and standardization

MANAGEMENT/ORGANIZATIONAL ISSUES AFFECTING RCA PROJECTS

COACHING/FACILITATING ROOT CAUSE ANALYSIS

STATISTICAL HYPOTHESIS TESTING AND MS EXCEL

The 3-day RCA courseis $4500, plus $50 per student, plus instructor travel expenses. Our 2-day RCA course is $3000, plus $50 per student, plus instructor travel expenses. The 2-day course version excludes one of the case studies, as well as, the facilitating and statistical modules.

If interested in scheduling a class, please send an email note to Larry@WhittingtonAssociates.com.