TL 9000 R5.0 Handbook

The QuEST Forum has issued Release 5.0 of the TL 9000 Requirements Handbook, the latest edition of the global quality standard used by the telecommunications industry.

The R5.0 Handbook has an effective date of November 15, 2009 to ensure adequate time for organizations to complete their training and seamlessly upgrade to the new release. The new standard can be used after November 15, 2009 and must be used after November 15, 2010.

Release 5.0 includes clarifications, additional adders, and notes. Three specific areas emphasized in the revision are:

  • risk management,
  • supplier management, and
  • design for manufacturability.

The updated handbook also includes the new ISO 9001:2008 text. To see the changes in TL 9000 Requirements Handbook R5.0 versus R4.0, go to this TL 9000 Changes web page.

The QuEST Forum publishes the TL 9000 Requirements and Measurements Handbooks as the definitive guides to implementing the TL 9000 quality management system and performance measurements to assess progress and evaluate results of its implementation.

The TL 9000 Measurements Handbook remains at Release 4.0 and is a comprehensive guide to measurements processing, usage, responsibilities, and requirements. It identifies performance measurements in the key areas of hardware, software, common, outage, and service quality.

A hard copy of the Requirements R5.0 Handbook can be purchased for $95 regular price and $50 discounted price. Soft copies can only be ordered as part of a site license, with the lowest fee being $500 for 1 to 9 users.

For more information, go to the QuEST Forum and TL 9000 web sites.

The Outline for the Requirements 5.0 Handbook is shown below. The number of specific TL 9000 adders (92) are indicated in parentheses at each requirements section.

Foreword
A note from the QuEST Forum Executive Board.

Preface
Explanation of QuEST Forum’s goal in creating and using TL 9000.

Acknowledgements
A list of the companies and people who participated in the development of Release 5.0 of the Requirements Handbook.

Table of Contents 

List of Figures

List of Tables

Section 1: Introduction
Lists the goals of TL 9000, states the purpose of TL 9000, benefits of implementation, relationship to ISO 9001 and other requirements, speaks about customer communication, explains how the TL 9000 handbooks are developed and maintained, and defines the effective date of use.

Section 2: Structure
Defines the structure of the handbook and terminology used.

Section 3: TL 9000 administration
Defines the scope of registration including options and required documentation, migration path from other standards, how registrations can be publicized, how registrars are qualified, how accreditation bodies are recognized, responsibilities of registrars, and training information.

Section 4: Quality management system (1) 
Lists general requirements and documentation requirements for TL 9000, including the quality manual, control of documents, and control of records.

Section 5: Management responsibility (7) 
Topics include management commitment; customer focus, including customer relationship development and customer communication methods; quality policy; planning, including quality objectives, long and short term quality planning, customer input, and supplier input; responsibility, authority and communication; and management review.

Section 6: Resource management (9) 
Defines requirements for provision of resources; human resources, including competence, awareness and training for employees; infrastructure, and work environment.

Section 7: Product realization (60) 
Extensive information about planning of product realization, including life-cycle model; customer-related processes for determination of product requirements, review requirements, communication; design and development planning, project planning, test planning, risk management planning, integration planning, estimation, migration planning, design and development inputs, outputs, review, verification, and control of design and development changes; purchasing processing; production and service provision including emergency service, installation, software patching, tool changes, traceability, electrostatic discharge protection, packaging and labeling, and software virus protection; and control of monitoring and measuring devices including equipment verification.

Section 8: Measurement, analysis and improvement (15) 
Requirements for monitoring and measurement; and control of non-conforming product.

Glossary 
Definitions of 36 terms used in the handbook.

ISO 9000:2005 Defined Terms 
A list of ISO terms with references to their definitions

Bibliography and End References 
List of 11 references used in the development of TL 9000 Quality Management System Release 5.0.