2010 Newsletter Articles

NIST Software Tool

Dec 15, 2010 in Newsletter | 0 comments

Researchers at the National Institute of Standards and Technology (NIST) have released an updated version of a computer system testing tool that can cut software development costs by more efficiently finding flaws. Catching software bugs is traditionally difficult and time-consuming. According to NIST, about 50 percent of software development budgets go to testing, yet flaws in software cost the U.S. economy more than $59 billion annually. To address this issue, NIST designed the Advanced Combinatorial Testing System (ACTS), a freely available...

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Give ISO Your Opinion!

Dec 15, 2010 in Newsletter | 0 comments

ISO is carrying out a survey of existing and potential users of ISO 9001:2008, the global benchmark for quality management, to gather feedback on whether the standard needs further improvement and, if so, what needs modifying. ISO’s rules require all its standards to be reviewed at least every five years to establish whether they should be confirmed, revised, or withdrawn. The survey will take about 30 minutes to complete and can be accessed online atthis ISO web page. If you need to interrupt the survey, you can save the survey and...

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Certificates by Country

Dec 15, 2010 in Newsletter | 0 comments

According to the recently released ISO Survey of Certifications, the top countries for certifications and growth of certifications at the end of 2009 for ISO 9001, ISO 14001, ISO/TS 16949, ISO 13485, and ISO 27001 were: ISO 9001 Top 10 countries for ISO 9001 certificates: 1. China: 257,076 2. Italy: 130,066 3. Japan: 68,484 4. Spain: 59,576 5. Russian Federation: 53,152 6. Germany: 47,156 7. United Kingdom: 41,193 8. India: 37,493 9. USA: 28,935 10. Republic of Korea: 23,400 Top 10 countries for ISO 9001 growth: 1. Russian Federation:...

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Certification Survey

Dec 15, 2010 in Newsletter | 0 comments

The recently released ISO Survey of Certifications shows that ISO 9001 has topped one million certifications. ISO 9001 certifications at the end of 2009 were up 8% over the prior year. The increasing importance organizations give to information security was demonstrated by the 40% increase in ISO 27001 certifications, which reached 12,934 in 117 countries. Note: The second article in this newsletter provides the top 10 countries in certificate totals and growth for ISO 9001, ISO 14001, ISO/TS 16949, ISO 13485, and ISO 27001. ISO 9001  ISO...

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Similar Quality Terms

Nov 15, 2010 in Newsletter | 0 comments

Some terms associated with quality management systems have similar meanings and can be easily confused. For example, what is the difference between Rework andRepair? Rework is the action taken on a nonconforming product to make it conform to the product requirements. Repair is the action taken on a nonconforming product to make it acceptable for the intended use. Unlike rework, repair can affect or change parts of the nonconforming product, e.g., as part of maintenance. Other terms that might be...

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Social Responsibility

Nov 15, 2010 in Newsletter | 0 comments

ISO 26000:2010, Guidance on Social Responsibility, was launched on November 1, 2010. The ISO Secretary-General, Rob Steele, announced that the publication of ISO 26000 has been eagerly awaited by organizations worldwide, whether they are business enterprises, or public sector organizations. Mr. Steele stated, “Operating in a socially responsible manner is no longer an option. It is becoming a requirement of society worldwide. What makes ISO 26000 exceptional among the many already existing social responsibility initiatives is that it...

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Information Security

Nov 15, 2010 in Newsletter | 0 comments

You may have heard of the ISO 27001:2005 requirements standard for information security management systems. Are you aware of the other standards in the ISO 27000 family? ISO 27000 – Overview and Vocabulary ISO 27001 – Requirements ISO 27002 – Code of Practice ISO 27003 – Implementation Guidance ISO 27004 – Measurement ISO 27005 – Risk Management ISO 27006 – Certification Body Requirements And these new standards are under development: ISO 27007 – Auditing ISO 27013 – Integrated...

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Vested Outsourcing

Nov 15, 2010 in Newsletter | 0 comments

An Industry Week article by Kate Vitasek and Mike Ledyard states that successful outsourcing deals play by rules that are fundamentally different than conventional procurement approaches. Peter Drucker challenged companies to “Do what you do best and outsource the rest!”. Unfortunately, according to the authors, too many companies jumped into outsourcing using the same approaches and methods that they used for procuring commodities and materials to run their operations. The result is that far too many outsourcing deals are less...

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Are Checklists Dead?

Oct 15, 2010 in Newsletter | 0 comments

Are you considering use of an audit checklist? Have you been told they are no longer recommended and may even cause audits to be ineffective? Before deciding checklists are really dead, continue reading this article to learn about a different type of checklist – one without canned questions limited to the requirements of a standard; instead, a checklist with an answer key of expected evidence. Have you discontinued use of audit checklists? After reading this article, you might want to reconsider that decision. Your checklist may have...

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Software Reuse

Oct 15, 2010 in Newsletter | 0 comments

How do you reuse assets from a system and software life cycle? The answers can be found in IEEE 1517, “IEEE Standard for Information Technology System and Software Life Cycle Processes – Reuse Processes.” A new revision for this standard, the first since 1999, is now available. IEEE 1517 provides a common framework for extending the system and software life cycle processes of IEEE 12207, “Standard for Information Technology – Software Life Cycle Processes.” IEEE 1517 formalizes the process of reusing...

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Supply Chain Webinar

Oct 15, 2010 in Newsletter | 0 comments

Industry Week and SAS are presenting a free webinar on October 14 to share the results of a new supply chain study. It addresses what companies are doing to improve the efficiency and effectiveness of their supply chains. The free webinar will uncover the differences in processes, technologies, and strategies that separate the best from underperformers. Participants will hopefully find out how they can boost their supply chain performance. How do the best companies connect across their supply chains — and gain analytical insights from...

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ISO 20000-5: 2010

Oct 15, 2010 in Newsletter | 0 comments

ISO/TR 20000-5:2010, Information Technology – Service Management – Part 5: Exemplar Implementation Plan for ISO 20000-1.  The new ISO/TR 20000-5 standard is a model implementation plan that provides guidance on how to implement a service management system that meets the requirements of ISO 20000-1. It also includes recommendations on a suitable order in which to plan and implement improvements. The standard suggests a generic three-phase approach be used to implement a service management system. The phased approach provides a...

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Quality Objectives

Sep 15, 2010 in Newsletter | 0 comments

As auditors, we are called upon to assess conformity and effectiveness. To assess process effectiveness, we need to evaluate to what extent the planned activities are being realized and the planned results are being achieved. We may need to venture outside the defined scope of a process audit to fully judge its effectiveness (results). To assess how well the process is meeting the needs of its internal customers, go interview those internal customers. They may have a different view of the deliverables and results than the process supplying...

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Quality Priorities

Sep 15, 2010 in Newsletter | 0 comments

An article in Industry Week says that instead of asking if your company is producing quality products, the better (and more troubling) question should be is your company susceptible to quality issues? The authors state quality issues can take many forms: In addition to products or services that malfunction, there can also be customer dissatisfaction issues arising out of poor design, user-unfriendliness, or insufficient customer service. Many years ago, products had simple designs and functions, and defects were easier to identify. In...

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ISO 9004 Overlooked?

Sep 15, 2010 in Newsletter | 0 comments

Have you read, or at least looked at, the ISO 9004:2009 standard? Do you even have access to a copy? Or, are you focused on the ISO 9001:2008 standard and ignoring its companion guidance document? Let’s start with the title of ISO 9004: “Managing for the sustained success on an organization – A quality management approach.” The sustained success of an organization is achieved by its ability to meet the needs and expectations of its customers over the long term and in a balanced way. Sustained success can be achieved...

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Lean Confusion

Sep 15, 2010 in Newsletter | 0 comments

According to an article by Jill Jusko in Industry Week, lean manufacturing has been embraced, ignored, misunderstood, and even derided, but lean’s proponents continue to exhort its value as a driver of operational excellence. A recent Wall Street Journal article concluded that the component shortages faced by Apple and Nissan Motor were in part due to the drawbacks of lean manufacturing methods. However, most of the finalists and winners of the Industry Week Best Plants competition have implemented lean manufacturing to a significant...

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Audit Conference

Sep 15, 2010 in Newsletter | 0 comments

Please join me in attending the ASQ Audit Division Conference on October 7-8, 2010 at the Hilton in the Walt Disney Resort in Orlando, FL. The theme for the conference focuses on auditing as a pivotal tool to improve business performance through value-added, effective negotiation and decision making. The goal is to expose auditors with various levels of experience to the tools and applications of quality improvement; to the impact of auditing on overall business performance; and to expecting the unexpected, thereby paving the way to business...

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Audit Agendas

Aug 15, 2010 in Newsletter | 0 comments

If you’ve been asked to audit an ISO 9001-based quality management system, how do you develop an efficient and effective audit agenda? After confirming the audit dates, hours, and location, identify the functional areas that are included in the audit scope. Start by requesting a copy of the quality manual and organization chart. Review the description of the interaction between the processes that is a required part of the quality manual. List the functional areas from the quality manual and organization chart. You want to know all the...

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ISO/TS 29001:2010

Aug 15, 2010 in Newsletter | 0 comments

The third edition of ISO/TS 29001 for the international oil and gas industries has been published. Industry feedback from these sectors is that ISO/TS 29001 is increasingly being accepted as the requirements document for quality management. ISO/TS 29001 defines the quality management system (QMS) requirements for product and service supply organizations for the petroleum, petrochemical, and natural gas industries. ISO/TS 29001 is also published by the American Petroleum Institute as API Q1. ISO/TS 29001:2010 has been updated to include, in its...

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Social Responsibility

Aug 15, 2010 in Newsletter | 0 comments

ISO has decided to launch the development of an International Standard providing guidelines for social responsibility (SR). The guidance standard will be published this year as ISO 26000. It will not include requirements and will thus not be a certification standard. There is a range of different opinions as to the right approach to social responsibility, ranging from strict legislation at one end to complete freedom at the other. The ISO Working Group on Social Responsibility (WG SR) has said they are looking for a golden middle way that...

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Customer Satisfaction

Aug 15, 2010 in Newsletter | 0 comments

ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance on establishing effective processes for monitoring and measuring customer satisfaction. The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of an organization’s strategies, products, processes, and characteristics that are valued by customers, and which serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial...

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MSA Changes

Aug 15, 2010 in Newsletter | 0 comments

Our last newsletter announced that the Measurement Systems Analysis (MSA) Reference Manual had been updated. The new 4th edition has added examples to help understand the basic measurement fundamentals, as well as: Improvements to the table of contents to aid in manual usage Clarification of the relationship between calibration and MSA Clearer definition of the measurement decision Improved sections on bias and linearity Improvements to the attribute and non-replicable (i.e., destructive) testing section These changes have helped to make the...

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4th Edition of MSA

Jul 10, 2010 in Newsletter | 0 comments

The Measurement Systems Analysis (MSA) Reference Manual, 4th Edition is now available. It was jointly developed by Chrysler Group LLC, Ford Motor Company, and General Motors Company to provide guidance to their automotive suppliers. The purpose of the document is to present guidelines for assessing the quality of a measurement system. The manual is not intended to be a compendium of analyses for all measurement systems. Its primary focus is measurement systems where the readings can be replicated on each part. Customer approval is required for...

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Software Standards

Jul 10, 2010 in Newsletter | 0 comments

The list below groups the ISO software and systems engineering standards into categories of life cycle, governance, foundation, body of knowledge and professionalism, process implementation, assessment and certification, product characteristics, and tools and methods. You can see a description of each standard at the ISO website. Life Cycle Software Engineering ISO 12207, ISO 90003, ISO 15271 Systems Engineering ISO 15288, ISO/TR 19760, ISO 26702, ISO/TR 90005 vLife Cycle Management ISO/DIS TR 24748 (Part 1), ISO/DTR 24748 (Parts 2-3) Very...

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This is a Nonconformity

Jul 10, 2010 in Newsletter | 0 comments

Auditors are trained on how to ask interview questions, but they may not be as well trained on how to let someone know about a nonconforming situation. Let’s look at some examples. 1. “You’re nonconforming. I’m going to have to write you up.” Well, the person isn’t nonconforming. This statement sounds like the person is defective and may need to be scrapped. It is the process that is nonconforming, not the person. And, don’t make it personal by saying you will write the person up. You are fact...

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Plan for Emergencies

Jul 3, 2010 in Newsletter | 0 comments

A recent article in the HR Daily Advisor says you may not be able to predict emergencies, but you have to be prepared for them. Recent tragic disasters have certainly made it clear that no company, no matter how large or small and no matter the location, is safe from unexpected disaster. Terrorism, fire, tsunami, hurricane, or flood-the list seems endless, and no one is invulnerable. Some disasters are predictable. For example, if you have a facility in a flood-prone area, you should be prepared for a flood. Some disasters are not so...

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AS9115 for Software AS9115 for Software

Jun 15, 2010 in Newsletter | 0 comments

The AS9115:2010 document supplements the AS9100 standard requirements for deliverable software and contains quality management system requirements for organizations that design, develop, and/or produce deliverable software for the aviation, space, and defense industry. This includes, as required, support software that is used in the development and maintenance of deliverable software. The deliverable software may be stand-alone, embedded, or loadable into a target computer. AS9115 can be ordered at this SAE web...

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Age-Proof Your Career

Jun 15, 2010 in Newsletter | 0 comments

1. You look old if you think only birds tweet.  Social media isn’t a flash trend, it is part of a high-tech cultural shift. The Age Proofer: Become part of the Twitterati. Sign up for an account at Twitter.com. Create profiles at Facebook.com and LinkedIn.com. 2. You look old if you love the big meeting.  Boomers worked long hours and the line between work and life were blurred. Frequent meetings served as a pseudo-social outlet. Young employees have a different philosophy. Get the job done and get a life. They embrace flexible...

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Audit Conference

Jun 15, 2010 in Newsletter | 0 comments

The 19th Annual ASQ Audit Conference will be held on October 7-8, 2010 at the Hilton Hotel at Walt Disney World Resort in Orlando, FL. The conference will focus on auditing as a pivotal tool to improve business performance through added-value, effective negotiation and decision making. It will be an opportunity to learn the tools and applications of quality improvement, how auditing impacts the overall performance of your business, and how to expect the unexpected. Auditors of all experience levels will be exposed to fresh ideas and new...

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ISAE 3402 and SSAE 16

Jun 15, 2010 in Newsletter | 0 comments

In December 2009, the International Auditing and Assurance Standards Board (IAASB) issued International Standard on Assurance Engagements (ISAE) 3402, Assurance Reports on Controls at a Service Organization. ISAE 3402 was created to address engagements undertaken by a professional accountant to report on the controls at a third-party organization that provides a service to user entities when those controls are likely to be part of user entities’ information systems relevant to financial reporting. In January 2010, the American...

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AS Transition Training

Jun 15, 2010 in Newsletter | 0 comments

The International Aerospace Quality Group (IAQG) recently issued a letter on transition training for aerospace auditors. This training is a key element in the transition to the AS9100C, AS9110A, and AS9120A standards, as well as, use of the common AS9101D audit requirements standard. All Aerospace Auditors (AA) and Aerospace Experienced Auditors (AEA) must complete Aerospace Auditor Transition Training (AATT) to be authenticated for auditing the new aerospace 2009 standards. AS9100: This IAQG-Sanctioned AATT course has online and...

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ISO 9001 and Suppliers

Jun 15, 2010 in Newsletter | 0 comments

What can purchasers reasonably expect from suppliers who point to their ISO 9001 certification as an argument for use of their products or services? The ISO organization provides answers to this and related questions in an updated edition of its online brochure, ISO 9001 – What does it mean in the supply chain?  The document is particularly aimed at purchasing managers of business enterprises and public sector officials responsible for procurement, but is also useful for organizations representing consumer interests, as well as for...

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ISO 27003 Guidance

May 15, 2010 in Newsletter | 0 comments

The ISO toolbox of information security standards has grown with the addition of the ISO 27003 guidance standard for the successful design and implementation of ISO 27001. The ISO 27003:2010 standard is titled, Information technology – Security techniques – Information security management system implementation guidance. The new standard gives advice that will be useful for all types of security-conscious groups, regardless of their size, complexity, and risks. Information security is constantly in the news with identity theft,...

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Connecting in 2010

May 15, 2010 in Newsletter | 0 comments

According to Maribeth Kuzmeski in Just My E-Pinion, if you are looking for ways to increase your bottom line without increasing your budget, the secret lies in your ability to connect. In today’s business world, social networking can’t be ignored. The author notes that we promote products on Facebook, network through LinkedIn, and get news updates via Twitter. However, while social networking is a great way to connect, it’s easy to forget that what you’re aiming for are meaningful connections. While everyone else...

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Riskier Business

May 15, 2010 in Newsletter | 0 comments

According to an article by Jill Jusko in Industry Week, today’s uncertain economic climate is driving greater focus on risk management. She said that Berkshire Hathaway Chairman and CEO Warren Buffett recently made very clear where he believes the responsibility for risk management lies: with the chief executive officer. “If Berkshire ever gets in trouble, it will be my fault. It will not be because of misjudgments made by a risk committee or chief risk officer,” he wrote in his annual letter to Berkshire shareholders. Signs...

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Re-Shoring to America

May 15, 2010 in Newsletter | 0 comments

The National Tooling & Machining Association (NTMA), Precision Metalforming Association (PMA), and Association for Manufacturing Technology (AMT) have announced the 2010 Contract Manufacturing Purchasing Fair, also known as the Re-Shoring Fair. This new event will place an emphasis on bringing lost manufacturing jobs back to the United States by uniting OEMs with competitive domestic suppliers. It will be held May 12, 2010 at the Hyatt Regency Irvine Hotel in Irvine, California. The fair will focus on machined, stamped, and fabricated...

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ISO 9001 Value Study

Apr 15, 2010 in Newsletter | 0 comments

A Harvard Business School working paper reports the results of the first large-scale study to examine the organizational benefits of adopting ISO 9001. It turns out these organizations are more likely to stay in business and to experience faster sales growth than those that do not pursue certification. The HBR paper, titled “Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers” was written by David Levine and Michael Toffel. Their study will be published...

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SW Documentation

Apr 15, 2010 in Newsletter | 0 comments

The effective use of software can be greatly boosted by well-designed and user-friendly documentation. ISO 26513:2009, Systems and Software Engineering: Requirements for Testers and Reviewers of User Documentation, defines the process through which user documentation products are tested. This new standard will help to ensure that software users are provided with consistent, complete, accurate, and usable documentation. The standard provides the minimum requirements for the testing and reviewing of user documentation. It applies to printed...

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Audit Trails

Apr 15, 2010 in Newsletter | 0 comments

The ISO 9001 Auditing Practices Group (APG) recently published a paper on Audit Trails. The author, David John Seer, said the failure to carry out a process audit following an audit trail is the single most important reason why audits are not effective. What is an Audit Trail? In the absence of a definition from ISO 9000:2005 or ISO 19011:2002, the author used a dictionary definition for ‘audit’ and ‘trail’ and developed this audit trail definition: A systematic approach to collecting evidence based on specific...

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Manufacturing in 2010

Apr 15, 2010 in Newsletter | 0 comments

According to an article by Bob Parker in Industry Week’s Management Metrics newsletter, 2010 will be a year of recovery for manufacturers. However, business models will be fundamentally and permanently changed. What emerges will be an intelligent economy where markets adjust quickly. Parker is Group VP of Research for IDC Manufacturing Insights. Each year they put together their top ten predictions for the worldwide manufacturing industry. Their 2010 predictions: Prediction #1: Companies will transform business models to better meet...

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Process Framework

Apr 15, 2010 in Newsletter | 0 comments

The TickIT 1Q2010 issue contains an article, Let’s Get Serious about Business Processes and Implementing Real Improvement. The article refers to what it calls, “an excellent generic business process framework” published by Price Waterhouse Coopers – Global Best Practices. The process classification is the primary framework that PWC – GBP uses to organize its best practice tools and information, in essence, the table of contents for a process knowledge base. It contains 13 business processes that apply to almost...

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ISO/TR 20000-3:2009

Mar 15, 2010 in Newsletter | 0 comments

ISO/TR 20000-3:2009, Information Technology – Service Management – Part 3: Guidance on Scope Definition and Applicability of ISO 20000-1.  The new ISO/TR 20000-3 standard provides guidance on scope definition, applicability, and demonstration of conformance for service providers who are: aiming to meet the requirements of ISO 20000-1 planning service improvements and using ISO 20000 as a business goal It can also assist service providers who are considering using ISO 20000-1 for implementing a service management system (SMS) and...

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Website Design

Mar 15, 2010 in Newsletter | 0 comments

If you’d like to have a web site, improve the look of your current one, or increase its business results, contact Frogtown Media. We offer web design and search engine optimization. Larry Whittington 678-947-6188 (work) 770-880-1301 (mobile) 678-947-4275...

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Integrated Systems

Mar 15, 2010 in Newsletter | 0 comments

This article on integrated management systems was written by Rich Barish. Globalization, advancement of technologies, and heightened concerns for controlling environmental risks have motivated many organizations to implement quality, environmental, and occupational health and safety management systems. A significant number of U.S. industries are driving these implementation efforts along the supply chains, prompting customers to require management system certifications of their suppliers. Integrating quality, environmental, and occupational...

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Risk Management

Mar 15, 2010 in Newsletter | 0 comments

Last month, the newsletter included an article on ISO 31000:2009, Risk Management – Principles and Guidelines. The article also referenced a supporting standard, ISO 31010:2009, Risk Management – Risk Assessment Techniques. These two risk management standards provide organizations of all types with a well-stocked toolbox for tackling situations that could affect the achievement of their objectives. Risks affecting organizations may have consequences in terms of: societal, environmental, technological, safety, and security...

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AS91xx Transition

Mar 15, 2010 in Newsletter | 0 comments

Supplemental rules for the transition to AS9100, AS9110, and AS9120, including the implementation of AS9104/1 and use of the updated AS9101, were published by the IAQG-OPMT last month. These rules support the transition timeline described in our December 2009 newsletter. The rules apply to the following: 1. Sector Management Structure (SMS) 2. Accreditation Bodies (ABs) 3. Auditor Authentication Bodies (AABs) 4. Authenticated Aerospace Auditors (AAs and AEAs) 5. Training Provider Authentication Bodies (TPABs) 6. Training Providers (TPs) 7....

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ISO 9000 Conference

Feb 15, 2010 in Newsletter | 0 comments

Larry Whittington will be a speaker at the International Conference on ISO 9000 to be held March 15-16 in Orlando, FL. View these web pages to see the conference description and download the conference brochure.

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Auditing vs. Consulting

Feb 15, 2010 in Newsletter | 0 comments

Auditors want to conduct value-added audits, but they have to be careful not to offer advice that would result in consulting and thereby contaminate their independence. A “value-added” audit adds value by providing useful information that helps an organization improve its management system and achieve its business objectives. However, this useful information should be limited to reporting nonconformities, evaluating process effectiveness, and identifying opportunities for improvement, not by providing specific solutions. Auditors...

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Disney Leadership

Feb 15, 2010 in Newsletter | 0 comments

An article in the HR Daily Advisor titled, “Disney World: It’s Not Magic, It’s Work” caught my attention. Lee Cockerell, former Executive Vice President of Operations at Disney World, outlines in his book, “Creating Magic”, the principles that make Disney World a model for management. 1. Remember, Everyone Is Important Inclusion is important at Disney World, and it is more than just hiring diversely and respecting differences. It is about engaging and involving your employees and showing them that each one...

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Implement ISO 9001

Feb 15, 2010 in Newsletter | 0 comments

If you are faced with implementing ISO 9001, or anticipate it may soon become a requirement for your organization, keep reading. This article identifies reasons to implement the standard, summarizes its requirements, explains the certification process, identifies implementation steps, describes a typical schedule, estimates the costs, and lists expected benefits. REASONS There are a number of reasons why an organization might pursue ISO 9001 certification. Most often, it is because a client requests it, or a contract requires it. Why would a...

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ISO 22006 for Crops

Feb 15, 2010 in Newsletter | 0 comments

ISO 22006:2009, Quality Management Systems – Guidelines for the Application of ISO 9001:2008 to Crop Production, has been published. It gives guidelines to assist crop producers in the adoption of ISO 9001:2008 for crop production processes. The term “crop” includes seasonal crops (such as grains, pulses, oilseeds, spices, fruits, and vegetables), row-planted crops that are cultivated, perennial crops that are managed over a period of time, and wild crops that are not formally planted or managed. Horticultural crops provide...

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Contact Your Registrar

Feb 15, 2010 in Newsletter | 0 comments

Have you made any changes that might affect the capability of your quality management system? Did you inform your certification body in advance of their next surveillance audit? In clause 8.6.3 of ISO 17021, the requirements standard for registrars, it states a certification body must have legally enforceable arrangements to ensure certified clients inform them, without delay, of any matters that may affect the capability of the management system to continue to meet the requirements of the standard used for certification. Using examples from...

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ISO 14001 Outcomes

Jan 15, 2010 in Newsletter | 0 comments

The International Accreditation Forum (IAF) and the International Organization for Standardization (ISO) have issued a joint statement on the outcomes to be expected as a result of accredited certification to the ISO 14001 environmental standard. The expected ISO 14001 outcomes are: (from the perspective of the organization’s customers) “For the defined certification scope, an organization with a certified environmental management system is managing its interactions with the environment and is demonstrating its commitment to: A....

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EMS Pays for Itself

Jan 15, 2010 in Newsletter | 0 comments

By Don Dickerson, PE Environmental Engineer Whittington & Associates To talk of money, we must begin with its companion: risk. Risk is whatever affects the prosperity of your organization and by extension, you. Even profit itself arises from risk, being a reward to you and your company for the risk you continue to bear in order to remain in business. In particular, the success of your company depends on how well it manages risk, a word virtually interchangeable with relationships. In fact, every new relationship serves to add more...

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ISO 9001 Outcomes

Jan 15, 2010 in Newsletter | 0 comments

The International Accreditation Forum (IAF) and the International Organization for Standardization (ISO) have issued a joint statement on the outcomes to be expected as a result of accredited certification to the ISO 9001 quality standard. The expected ISO 9001 outcomes are:  (from the perspective of the organization’s customers) “For the defined certification scope, an organization with a certified quality management system consistently provides products that meet customer and applicable statutory and regulatory requirements,...

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ISO Certificate Survey

Jan 15, 2010 in Newsletter | 0 comments

The recently issued ISO Survey 2008 reveals that ISO management system certificates are held in 176 countries, demonstrating that the international standards have become essential tools of the world economy. The survey results are summarized below for ISO 9001, ISO 14001, ISO/TS 16949, ISO 13485, and ISO 27001. ISO 9001:2000/2008 (Quality Management Systems)  By the end of December 2008, at least 982,832 ISO 9001 certificates had been issued in 176 countries and economies. The 2008 total represents an increase of 31,346 (+3 %) over 2007....

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Risk Management

Jan 15, 2010 in Newsletter | 0 comments

ISO 31000:2009, Risk Management – Principles and Guidelines, can be used by any public, private, or community enterprise, association, group, or individual. It is not specific to any industry or sector. ISO 31000 can be applied throughout the life of an organization, and to a wide range of activities, including strategies and decisions, operations, processes, functions, projects, products, services, and assets. It can be applied to any type of risk, whatever its nature, whether having positive or negative consequences. Although ISO...

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