April, 2010 Newsletter Articles

ISO 9001 Value Study

Apr 15, 2010 in Newsletter | 0 comments

A Harvard Business School working paper reports the results of the first large-scale study to examine the organizational benefits of adopting ISO 9001. It turns out these organizations are more likely to stay in business and to experience faster sales growth than those that do not pursue certification. The HBR paper, titled¬†“Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers”¬†was written by David Levine and Michael Toffel. Their study will be published...

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SW Documentation

Apr 15, 2010 in Newsletter | 0 comments

The effective use of software can be greatly boosted by well-designed and user-friendly documentation. ISO 26513:2009, Systems and Software Engineering: Requirements for Testers and Reviewers of User Documentation, defines the process through which user documentation products are tested. This new standard will help to ensure that software users are provided with consistent, complete, accurate, and usable documentation. The standard provides the minimum requirements for the testing and reviewing of user documentation. It applies to printed...

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Audit Trails

Apr 15, 2010 in Newsletter | 0 comments

The ISO 9001 Auditing Practices Group (APG) recently published a paper on Audit Trails. The author, David John Seer, said the failure to carry out a process audit following an audit trail is the single most important reason why audits are not effective. What is an Audit Trail? In the absence of a definition from ISO 9000:2005 or ISO 19011:2002, the author used a dictionary definition for ‘audit’ and ‘trail’ and developed this audit trail definition: A systematic approach to collecting evidence based on specific...

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Manufacturing in 2010

Apr 15, 2010 in Newsletter | 0 comments

According to an article by Bob Parker in Industry Week’s Management Metrics newsletter, 2010 will be a year of recovery for manufacturers. However, business models will be fundamentally and permanently changed. What emerges will be an intelligent economy where markets adjust quickly. Parker is Group VP of Research for IDC Manufacturing Insights. Each year they put together their top ten predictions for the worldwide manufacturing industry. Their 2010 predictions: Prediction #1: Companies will transform business models to better meet...

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Process Framework

Apr 15, 2010 in Newsletter | 0 comments

The TickIT 1Q2010 issue contains an article, Let’s Get Serious about Business Processes and Implementing Real Improvement. The article refers to what it calls, “an excellent generic business process framework” published by Price Waterhouse Coopers – Global Best Practices. The process classification is the primary framework that PWC – GBP uses to organize its best practice tools and information, in essence, the table of contents for a process knowledge base. It contains 13 business processes that apply to almost...

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