ISO 9001 and Suppliers

What can purchasers reasonably expect from suppliers who point to their ISO 9001 certification as an argument for use of their products or services? The ISO organization provides answers to this and related questions in an updated edition of its online brochure, ISO 9001 – What does it mean in the supply chain? 

The document is particularly aimed at purchasing managers of business enterprises and public sector officials responsible for procurement, but is also useful for organizations representing consumer interests, as well as for consumers themselves.

ISO 9001 has been implemented by organizations in 176 countries and become the global benchmark for quality management systems. The standard is used as a framework for providing assurance about a supplier’s ability to satisfy quality requirements.

ISO 9001 certification is often a market requirement for suppliers to participate in supply chains or to bid for procurement contracts. It is also widely used as a marketing argument by companies selling goods or services to consumers.

For these reasons, the update of the brochure is timely. It provides concise answers to questions such as:

  • What does “conformity to ISO 9001” mean?
  • How does ISO 9001 help you in selecting a supplier?
  • How can purchasers be sure received products will meet their requirements?
  • How can you have confidence that your supplier meets ISO 9001?
  • Can suppliers claim that their goods or services meet ISO 9001?
  • What can a customer do if things go wrong?

The brochure provides purchasers with the information needed to ensure that the ISO 9001 standard is used to its full potential in the business-to-business supply chain. In addition, the document serves as a “mini-primer” for ISO 9001 because it includes brief explanations of the standard, quality management systems, and the options for claiming conformity with ISO 9001.

The free brochure, ISO 9001 – What does it mean in the supply chain?, can be accessed at this web page on the ISO web site.