August, 2010 Newsletter Articles

Audit Agendas

Aug 15, 2010 in Newsletter | 0 comments

If you’ve been asked to audit an ISO 9001-based quality management system, how do you develop an efficient and effective audit agenda? After confirming the audit dates, hours, and location, identify the functional areas that are included in the audit scope. Start by requesting a copy of the quality manual and organization chart. Review the description of the interaction between the processes that is a required part of the quality manual. List the functional areas from the quality manual and organization chart. You want to know all the...

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ISO/TS 29001:2010

Aug 15, 2010 in Newsletter | 0 comments

The third edition of ISO/TS 29001 for the international oil and gas industries has been published. Industry feedback from these sectors is that ISO/TS 29001 is increasingly being accepted as the requirements document for quality management. ISO/TS 29001 defines the quality management system (QMS) requirements for product and service supply organizations for the petroleum, petrochemical, and natural gas industries. ISO/TS 29001 is also published by the American Petroleum Institute as API Q1. ISO/TS 29001:2010 has been updated to include, in its...

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Social Responsibility

Aug 15, 2010 in Newsletter | 0 comments

ISO has decided to launch the development of an International Standard providing guidelines for social responsibility (SR). The guidance standard will be published this year as ISO 26000. It will not include requirements and will thus not be a certification standard. There is a range of different opinions as to the right approach to social responsibility, ranging from strict legislation at one end to complete freedom at the other. The ISO Working Group on Social Responsibility (WG SR) has said they are looking for a golden middle way that...

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Customer Satisfaction

Aug 15, 2010 in Newsletter | 0 comments

ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance on establishing effective processes for monitoring and measuring customer satisfaction. The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of an organization’s strategies, products, processes, and characteristics that are valued by customers, and which serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial...

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MSA Changes

Aug 15, 2010 in Newsletter | 0 comments

Our last newsletter announced that the Measurement Systems Analysis (MSA) Reference Manual had been updated. The new 4th edition has added examples to help understand the basic measurement fundamentals, as well as: Improvements to the table of contents to aid in manual usage Clarification of the relationship between calibration and MSA Clearer definition of the measurement decision Improved sections on bias and linearity Improvements to the attribute and non-replicable (i.e., destructive) testing section These changes have helped to make the...

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