September, 2010 Newsletter Articles

Quality Objectives

Sep 15, 2010 in Newsletter | 0 comments

As auditors, we are called upon to assess conformity and effectiveness. To assess process effectiveness, we need to evaluate to what extent the planned activities are being realized and the planned results are being achieved. We may need to venture outside the defined scope of a process audit to fully judge its effectiveness (results). To assess how well the process is meeting the needs of its internal customers, go interview those internal customers. They may have a different view of the deliverables and results than the process supplying...

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Quality Priorities

Sep 15, 2010 in Newsletter | 0 comments

An article in Industry Week says that instead of asking if your company is producing quality products, the better (and more troubling) question should be is your company susceptible to quality issues? The authors state quality issues can take many forms: In addition to products or services that malfunction, there can also be customer dissatisfaction issues arising out of poor design, user-unfriendliness, or insufficient customer service. Many years ago, products had simple designs and functions, and defects were easier to identify. In...

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ISO 9004 Overlooked?

Sep 15, 2010 in Newsletter | 0 comments

Have you read, or at least looked at, the ISO 9004:2009 standard? Do you even have access to a copy? Or, are you focused on the ISO 9001:2008 standard and ignoring its companion guidance document? Let’s start with the title of ISO 9004: “Managing for the sustained success on an organization – A quality management approach.” The sustained success of an organization is achieved by its ability to meet the needs and expectations of its customers over the long term and in a balanced way. Sustained success can be achieved...

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Lean Confusion

Sep 15, 2010 in Newsletter | 0 comments

According to an article by Jill Jusko in Industry Week, lean manufacturing has been embraced, ignored, misunderstood, and even derided, but lean’s proponents continue to exhort its value as a driver of operational excellence. A recent Wall Street Journal article concluded that the component shortages faced by Apple and Nissan Motor were in part due to the drawbacks of lean manufacturing methods. However, most of the finalists and winners of the Industry Week Best Plants competition have implemented lean manufacturing to a significant...

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Audit Conference

Sep 15, 2010 in Newsletter | 0 comments

Please join me in attending the ASQ Audit Division Conference on October 7-8, 2010 at the Hilton in the Walt Disney Resort in Orlando, FL. The theme for the conference focuses on auditing as a pivotal tool to improve business performance through value-added, effective negotiation and decision making. The goal is to expose auditors with various levels of experience to the tools and applications of quality improvement; to the impact of auditing on overall business performance; and to expecting the unexpected, thereby paving the way to business...

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