2011 Newsletter Articles

ISO 19011:2011

Dec 1, 2011 in Newsletter | 0 comments

The revised auditing guidance standard, ISO 19011:2011, has broadened its scope from the auditing of quality and environmental management systems to the auditing of any management system. It replaces the ISO 19011:2002 standard that has been the basis for auditor training for nine years. ISO 19011:2011 provides guidance on auditing, including the principles of auditing, managing an audit program, and conducting management system audits. The standard also provides guidance on evaluating the competence of individuals involved in the audit...

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Aerospace Handbook

Dec 1, 2011 in Newsletter | 0 comments

The Supply Chain Management Handbook provides guidance materials to continuously improve On-Time, On-Quality Delivery throughout the entire value stream. Its objective is to help the supply chain improve their quality performance through better understanding of aviation, space, and defense industry quality management system requirements and expectations. The Handbook was initially released in October 2008 and is being updated as changes/improvements are identified and new material is developed by IAQG member company subject matter experts. The...

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Storing Chemicals

Dec 1, 2011 in Newsletter | 0 comments

Minimize the injuries or damage caused by reactions of incompatible chemicals by practicing proper storage and handling. Matt Bruns of Pfizer Research recommended in Environmental Ezine that these 7 groups to be used as a guide for safe chemical storage. 1. Water-reactive, pyrophoric, self-reactive – such as lithium aluminum hydride, butyl lithium, potassium cyanide, and sodium azide. Does not include acidic water-reactive chemicals. Store in secure, sealed secondary container in a dry location, e.g., a dry box or desiccator. Isolate...

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IT Trends for 2012

Dec 1, 2011 in Newsletter | 0 comments

According to Gartner, a research and analysis firm, the technology that makes up many of the systems in the IT world today is at a critical juncture. In the next five years, everything from mobile devices and applications, to servers and social networking, will impact IT in ways companies need to prepare for now. Gartner offers the following examples as the way the tech world is changing: 30 billion pieces of content were added to Facebook this past month. Worldwide IP traffic will quadruple by 2015. More than 2 billion videos were watched on...

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Using ISO 9004:2009?

Nov 1, 2011 in Newsletter | 0 comments

ISO 9001:2008 states in clause 0.3 that ISO 9001 and ISO 9004 are quality management system standards that have been designed to complement each other, but they can also be used independently. Unfortunately, many organizations using ISO 9001 have ignored ISO 9004. ISO 9001 specifies requirements for a quality management system and can be used for certification or contractual purposes. ISO 9004:2009 provides guidance to support the achievement of the sustained success for any organization in a complex, demanding, ever-changing environment, by a...

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Protect Biometric Data

Nov 1, 2011 in Newsletter | 0 comments

Biometrics, like fingerprints and iris scans, are being used more and more as a reliable form of authentication for online transactions. But how can we be sure that this data won’t be compromised? To ensure security and privacy when managing and processing biometric information, ISO has published a new International Standard, ISO 24745:2011, Information technology – Security techniques – Biometric information protection. Biometrics refers to the automated identification of individuals based on their behavioral and...

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ISO Standard for C++

Nov 1, 2011 in Newsletter | 0 comments

C++, one of the most popular programming languages, used in everything from Web browsers to 3D video games, has been fully updated and published as, ISO 14882:2011, Information technology – Programming languages – C++. ISO 14882:2011 defines the programming language and specifies requirements for implementation. Also known as C++11, this is the first major revision of the standard since 1998. Its new features extend C++’s traditional strengths of flexibility and efficiency – for example, lambda functions and move...

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DNA of Risk Taking

Nov 1, 2011 in Newsletter | 0 comments

Janice Chaffin, President of the Symantec Consumer Business Unit, recently wrote an article for Forbes titled, “The DNA of Risk Taking”. A slightly edited version appears below. Risk is a necessary ingredient in any successful business. However, in tough economic times, battening down the hatches and avoiding risk may feel more comfortable. The reality is something very different, however. It’s the state of your business, not the economy, that matters most. What’s more, times of uncertainty can often present some of the...

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Standard for Ecodesign

Nov 1, 2011 in Newsletter | 0 comments

ISO has published a new standard in the ISO 14000 family designed to help organizations reduce the adverse environmental impacts of their products and services. Every product or service has an impact on the environment during all stages of its lifecycle, from extraction of resources to end-of-life treatment. The goal of ecodesign is to integrate environmental aspects into the design and development of products and services to reduce their environmental impacts and continually improve their environmental performance. The result: cleaner...

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Employee Orientation

Oct 11, 2011 in Newsletter | 0 comments

Does your organization have a new employee orientation program? It should. Orientation has proven to be a critical element in retaining employees. The key reasons for orientation are to: 1. Shorten the time to get employees up to speed. 2. Lessen the anxiety when entering a new situation. 3. Reduce employee turnover with tools to succeed. 4. Convey job expectations and positive attitudes. An effective orientation program can make a significant difference in how quickly a new employee becomes productive. As part of new employee orientation, you...

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Security Risk Standard

Oct 9, 2011 in Newsletter | 0 comments

The new ISO 27005:2011 standard gives managers and staff in IT departments a framework for implementing a risk management approach to assist them in managing their information security management system (ISMS) risks. Information security risks pose a considerable threat to businesses due to the possibility of financial loss or damage, loss of essential network services, or loss of reputation and customer confidence. Risk management is one of the key elements in preventing online fraud, identity theft, damage to Web sites, loss of personal...

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Improved QMS Return

Oct 1, 2011 in Newsletter | 0 comments

To improve the return on your management system, Calin Moldovean at Intertek suggests these five steps. 1. Strengthen Leadership Management systems are no longer just “ISO” systems. They should be the tools most used by senior management, not just by quality and environmental experts. Therefore, give your senior management team feedback that speaks their language and addresses their needs. Provide the framework to ensure action plans are developed and monitored, and corrective action is initiated when targets and business...

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Common QMS Myths

Oct 1, 2011 in Newsletter | 0 comments

A recent Quality Insider column of Quality Digest identified the 10 most common myths about implementing a quality management system. An edited version is shown below. The authors state that belief in these myths is the most common barrier to the use of management system standards and, in addition, the greatest cause of frustration and diminished benefits on the part of users. Understanding these myths can help organizations choose to adopt a management system and ultimately achieve the intended benefits embedded within all management system...

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ISO 13053: Six Sigma

Oct 1, 2011 in Newsletter | 0 comments

Six Sigma, a data-driven method for improving business and quality performance, has been published as a two-part ISO standard: ISO 13053-1:2011 and ISO 13053-2:2011. Six Sigma was originally developed by Motorola in 1986 to improve manufacturing processes with the goal of 99.99966% (*) of products free of defects (i.e., 3.4 errors per million). In statistics, this figure (*) corresponds to plus or minus six standard deviations from a shifted target. Today, the methodology is applied in many sectors of activity by organizations large and small...

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Next for ISO 13485

Sep 25, 2011 in Newsletter | 0 comments

Paul Brooks, VP of Healthcare Solutions at BSI Group America, recently sent an ISO 13485 e-Update on the next steps for ISO 13485:2003. Mr. Brooks explained that the International Standards Committee, ISO TC 210 Working Group 1, has the responsibility for the maintenance, review, and updating of ISO 13485:2003 Medical Devices — Quality Management Systems – Requirements for Regulatory Purposes. ISO rules require formal, five-year reviews of standards, but in the case of ISO 13485, it was deferred until 2011, given that the...

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IIE Conference

Sep 25, 2011 in Newsletter | 0 comments

The IIE Engineering Lean & Six Sigma Conference will be held September 13-14, 2011 at the Westin Atlanta Perimeter North in Atlanta, GA. If you are an ASQ member, you can save $200 off your registration fee. You will have the opportunity to meet and network with practitioners and researchers to share the successes for applying proven tools and methods to increase productivity, efficiency, and profitability. This conference will help you to continue deepening your knowledge of what’s new and what’s next in quality and lean with...

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Information Security

Sep 25, 2011 in Newsletter | 0 comments

Information security risks pose a threat to businesses due to the possibility of financial loss or damage, loss of essential network services, or loss of reputation and customer confidence. Risk management is a key element in preventing online fraud, identity theft, web site damage, and personal data loss. Without a solid risk management framework, organizations expose themselves to many types of cyber threats. The new International Standard, ISO 27005:2011, Information technology – Security techniques – Information security risk...

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Audit Conference

Sep 24, 2011 in Newsletter | 0 comments

The 20th Annual ASQ Audit Division Conference will be held on October 27-28, 2011 at the Peppermill Resort Spa Casino in Reno, NV. The theme is, “Place Your Bets on a Conference and Celebration to Remember. Solid Legacy and Influential Future.” The 20th Annual ASQ Audit Conference will be a “celebration” to honor 20 years of establishing an auditing foundation for excellence, with a brilliant outlook for the future. While there is a “solid legacy” for audit performance, the future of the profession is highly...

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TickITplus for IT

Aug 25, 2011 in Newsletter | 0 comments

TickITplus is the successor of TickIT and is designed to meet the diverse needs of the IT industry, demonstrating compliance to a best-practice model and a capability dimension to ISO 15504 (Process Assessment). The key features of TickITplus include: Entry level access to capability grading for small IT organizations. ISO 9001 certification linked with capability grading gives access to stricter procurement processes. The option of incorporating additional IT standards under one accredited certificate, such as ISO 20000 and ISO 27001. A...

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Outsource Your Audits

Aug 25, 2011 in Newsletter | 0 comments

Clients have outsourced their internal audits to us for management systems based on ISO 9001 (quality), ISO/TS 16949 (automotive), ISO 20000 (IT services), and ISO 14001 (environmental). If your audit program is difficult to manage, and you wonder about its effectiveness, maybe it’s time to outsource your audits to someone like us. Our consultants are well qualified to perform your internal audits. For example, Don Dickerson has a Chemical Engineering degree from Georgia Tech, is a licensed Professional Engineer, and a well-known...

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Ten Good Things

Aug 25, 2011 in Newsletter | 0 comments

ISO International Standards provide many benefits for businesses worldwide, both in industrialized and developing countries. However, these benefits are not just for large corporations and big businesses. ISO standards can also help small and medium-sized enterprises (SMEs). For example, ISO standards provide state-of-the-art specifications for products and services. They can increase the efficiency of processes. They can help SMEs qualify for participation in global supply chains. In short, ISO standards can help SMEs compete with bigger...

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Integrated Systems

Aug 25, 2011 in Newsletter | 0 comments

There is a market need for separate management system standards addressing different aspects, issues, or risks. However, standards are becoming more compatible and the latest approach is to integrate them into a single management system. Before talking about integrated management systems, we should first define a “management system”. What is a Management System? A management system is a set of interrelated or interacting elements to establish policy and objectives, and to achieve those objectives. It can be viewed as a structure...

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Packaging Standards

Jul 10, 2011 in Newsletter | 0 comments

New international standards on packaging and the environment have gained momentum with the acceptance of the latest draft international standard (DIS) texts. ISO delegates from all over the world, and from all sectors of the packaged goods supply chain, came together in Atlanta, Georgia this year to bring the draft texts in line with input given by a multitude of stakeholders. They succeeded in creating a robust DIS which will be available for a final review in the coming months. Packaging is an activity that takes place worldwide at least...

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Free ISO Flyer

Jul 6, 2011 in Newsletter | 0 comments

ISO has published a new edition of “ISO in brief”, a four-page flyer that provides a concise introduction to ISO International Standards and the benefits they provide for business, government, and society. The flyer states, “ISO standards make a positive contribution to the world we live in. They ensure vital features such as quality, ecology, safety, economy, reliability, compatibility, interoperability, efficiency and effectiveness. They facilitate trade, spread knowledge, and share technological advances and good...

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Magic Metrics?

Jul 6, 2011 in Newsletter | 0 comments

According to Mark Graham Brown, author of a recent article in the Business Finance magazine, it is rare for a single metric, like turnover or a customer survey score, to be a good standalone measure of an organization’s performance. Mr. Brown states that most of the more meaningful measures on dashboards of executives today are indices, made up of three to five sub-measures. A summary of the nine most useful and creative performance measures he has seen in government and business organizations is provided below: 1. Communication...

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Special Processes

Jul 6, 2011 in Newsletter | 0 comments

Some organizations are unsure if ISO 9001:2008, clause 7.5.2, is applicable to their quality management system. For a production process, if its resulting output cannot be verified by subsequent monitoring or measurement and, as a consequence, deficiencies only become apparent after the product is in use, the process must be validated. The Aerospace standard, AS9100:2009, clause 7.5.2, states in a Note that these processes are often referred to as “special processes”. The Aerospace standard on audit requirements, AS9101:2010,...

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Publicizing Certification

Jul 6, 2011 in Newsletter | 0 comments

You are proud of achieving your management system certification and want to communicate your success to the marketplace. And, publicizing your certification may even attract additional business. However, be careful how you promote your certification to avoid the pitfalls of false, misleading, or confusing statements. You may end up harming the credibility of your organization. ISO has issued some guidelines on how to correctly publicize your certification. You should follow these guidelines with the same rigor you demonstrated in implementing...

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ISO 20000-1:2011

Jun 1, 2011 in Newsletter | 0 comments

The ISO 20000-1 standard for service management has been updated. The 2011 edition has significant changes to its structure and wording of the requirements. Some of the changes are highlighted below: Clauses 3 to 10 have been restructured into clauses 4 to 9 Number of defined terms has grown from 15 to 37 definitions Objective statements have been removed after each clause Resources referenced as human, technical, financial, and information Adds a catalog of services as a required document Includes more clearly stated requirements for less...

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A Safer Office

Jun 1, 2011 in Newsletter | 0 comments

A recent issue of Safety + Health included an article on recognizing the hidden safety dangers in an office. The author noted that a job where most of the tasks are completed while sitting in a chair, in a climate-controlled environment, would not seem fraught with danger. However, a surprising number of hazards can be present in an office setting. According to data from the Bureau of Labor Statistics, 80,410 private-industry office and administrative workers suffered on-the-job injuries in 2008. Many of these injuries could have been...

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Specific Applications

Jun 1, 2011 in Newsletter | 0 comments

The tremendous impact of ISO 9001 on organizational practices, and on trade, has stimulated the development of other ISO standards and deliverables that adapt the generic management systems approach to specific sectors or aspects. Some of these documents are listed below. Automotive: ISO/TS 16949:2009, Quality management systems – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations ISO/TS 16949:2009, in conjunction with ISO 9001:2008, defines the quality...

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Audit Conference

Jun 1, 2011 in Newsletter | 0 comments

The 20th Annual ASQ Audit Conference will be October 27-28, 2011 in Reno, NV at the Peppermill Resort, Spa, and Casino. Alan Sayles will be the keynote speaker. Sayles is world renowned for his teachings, presentations, and consulting on quality management and auditing. The technical program will be: Put your cards on the table: What’ve you got? Learn the tools and techniques for playing the best hand for your situation without jeopardizing the integrity of products and deliverables. Know When to Hold ‘Em; Know When to Fold...

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Online Survey Tools

May 1, 2011 in Newsletter | 0 comments

The following survey tools are described in an article titled, A Few Good Online Survey Tools. Be sure to read the reader responses at the end of the article for their opinions on the survey tools and their additional favorite tools. Online Survey Tools SurveyMonkey Zoomerang FormStack SurveyGizmo PollDaddy Lower Cost Integrated Tools Constant Contact FormSite Moodle Advanced Survey Tools Qualtrics QuestionPro LimeSurvey Key...

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Product vs. Service

May 1, 2011 in Newsletter | 0 comments

Students in my classes often ask how to interpret the title of clause 7.5.1 of ISO 9001:2008, Control of production and service provision. Clause 7.5.1 is the section of the standard where deliverables (products and services) are produced, supplied, and supported. The operations to be controlled could be manufacturing, repair, warehousing, inventory, transportation, training, services, etc. Students also ask about the difference between the terms “product” and “service”. According to clause 3 of ISO 9001:2008, Terms and...

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Risk Management

May 1, 2011 in Newsletter | 0 comments

The first set of standards designed to enhance best practices for safety, health, and environmental professionals in the risk management and insurance industries have been released by the American Society of Safety Engineers (ASSE). The risk management standards are titled Z690.1, Z690.2, and Z690.3. They cover vocabulary for risk management, principles and guidelines, as well as, risk assessment techniques. Z690.1-2011 Vocabulary for Risk Management defines terms related to risk management and encourages mutual and consistent understanding of...

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ISO 17021 Tutorial

May 1, 2011 in Newsletter | 0 comments

A free tutorial is available on ISO 17021:2011, the requirements standard for the auditing of management systems and for auditor competence. The purpose of ISO 17021 is to increase the value of management system certification. The tutorial consists of three PowerPoint presentations. You can click on one of the entries below to view the slides: An overview (27 slides) Audit process (62 slides) Auditor competence (19 slides) ISO 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management...

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ISO 14001 Checklist

Apr 11, 2011 in Newsletter | 0 comments

ISO has published a new handbook and CD package to help small and mid-sized companies implement an ISO 14001-based EMS. The tool is available as: ISO 14001 Environmental Management Systems – An easy-to-use checklist for small business – Are you ready? The Foreword of the handbook states: “Experience shows that small and medium-sized enterprises can also implement an effective EMS and realize a variety of benefits. However, EMS implementation can present some challenges. This checklist aims at helping organizations to...

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Orlando Auditor Class (May 2011)

Apr 10, 2011 in Newsletter | 0 comments

Larry Whittington will be the instructor for three courses in Orlando, Florida in May 2011: May 10-11: ISO 9001 Requirements (QM), $895 May 10-12: ISO 9001 Internal Auditor (QM+AU), $1195 May 10-13: ISO 9001 Lead Auditor (QM+AU+TL), $1695 Students can enroll for the 2-day Requirements class; the 3-day Internal Auditor class (which includes the QM and AU modules); or the 4-day Lead Auditor class (which includes the QM, AU, and TL modules). You can see the course descriptions and enroll in an Orlando class by clicking on one of the course...

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Phased EMS

Apr 1, 2011 in Newsletter | 0 comments

ISO has published ISO 14005 to help organizations, and especially small and medium-sized enterprises (SMEs), use a phased approach to implement an environmental management system (EMS). Organizations increasingly take into account environmental management requirements in their activities. However, even if they clearly see the benefits, implementing an EMS is not always an easy task, particularly for SMEs. The job is now made easier by ISO 14005:2010, Environmental management systems – Guidelines for the phased implementation of an...

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Missing Ingredients?

Apr 1, 2011 in Newsletter | 0 comments

Improvement initiatives may help your organization improve, but are they really giving you a competitive advantage? Probably not, according to Michael Bremer, co-author of “Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes”. That’s because the competition is likely implementing the same improvement methods and the end result is most companies are merely average. His book identifies five characteristics that the most effective companies display, yet are missing or underused in most improvement...

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Advice from Auditors

Apr 1, 2011 in Newsletter | 0 comments

What do you think about the advice you receive from your auditor? Is it welcomed and acted upon, or do you view the suggestions as unwarranted meddling? Auditors are trained to determine conformity and evaluate effectiveness, as well as, identify areas for improvement. If requirements aren’t met, or a process is ineffective, the auditor issues a nonconformity report and expects corrective action to be taken. If a process is currently conforming, but weak and might become a nonconformity, the auditor may issue an observation (opportunity...

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Lean Six Sigma

Mar 1, 2011 in Newsletter | 0 comments

We are offering a new 8-day “Lean Six Sigma Facilitator Certificate” course spread across two weeks (June 13-16, 2011 and July 11-14, 2011) and taught in Norcross, GA. The course is offered in partnership with the Institute of Industrial Engineers and provides 5.60 Continuing Education Units (CEUs). Course Description Begin your journey to becoming a skilled lean facilitator in transactional, service, analytical, and creative environments with this certificate program. Learn how to lead improvement teams, achieve rapid and...

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Social Responsibility

Mar 1, 2011 in Newsletter | 0 comments

Two brochures and two posters have been published by ISO as free aids to understand and use ISO 26000:2010, Guidance on Social Responsibility. The brochures are: ISO 26000 Project Overview. This brochure provides answers to questions such as: How did the project come about? How does ISO 26000 relate to existing work on social responsibility? Who developed ISO 26000? Discovering ISO 26000. This brochure is a summary of the contents of ISO 26000, providing a basic understanding of the standard and what it can help organizations to achieve. The...

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Auditors Denied Access

Mar 1, 2011 in Newsletter | 0 comments

There are rare instances when an auditor is denied access when attempting to conduct an audit of a management system. The organization may not want the auditor to view proprietary or classified information or physical areas. The stated reason may be competitive sensitivity, contractual requirements, or national security. The ANSI-ASQ National Accreditation Board (ANAB) issued a rule last year that registrars (certification bodies) must require the audited organization to provide specific information at contract development time if any...

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New ISO 17021 Edition

Mar 1, 2011 in Newsletter | 0 comments

The second edition of ISO 17021, Conformity assessment – Requirements for bodies providing audit and certification of management systems, sets new requirements for the auditing of management systems, as well as, auditor competence. The intent of the new edition is to increase the value of certification to public and private sector organizations worldwide. Certification bodies that carry out management system certification are being given a two-year period to bring their operations in line with the new edition. ISO 17021:2011 is meant to...

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Tips for Better Pricing

Mar 1, 2011 in Newsletter | 0 comments

An Industry Week article by Rafi Mohammed says pricing is one of the most powerful, yet underutilized strategies available to businesses. The author quoted a McKinsey & Company study that showed if companies increased prices by just 1%, and demand remained constant, operating profits would increase by 11%. Using a 1% increase in price, some companies would see even more growth in percentage of profit. The article gave examples of Sears, 155%; McKesson, 100%; Tyson, 81%; Land O’Lakes, 58%; and Whirlpool, 35%. Just as important, price...

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Most Nonconforming in Audits

Feb 1, 2011 in Newsletter | 0 comments

If you were to pick clauses from the ISO 9001 standard to be on your “Most” list, which ones would you select? I’ve chosen 6.1 as the most difficult to audit, 4.1 as the most ignored in audits, and 4.2.3 as the most nonconforming in audits. This article is on clause 4.2.3. The other two clauses are covered in separate articles in this newsletter. Most Nonconforming in Audits- 4.2.3 In my experience, more audit nonconformities are written against document control than any other element of the ISO 9001 standard. Why is that?...

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Most Ignored in Audits

Feb 1, 2011 in Newsletter | 0 comments

If you were to pick clauses from the ISO 9001 standard to be on your “Most” list, which ones would you select? I’ve chosen 6.1 as the most difficult to audit, 4.1 as the most ignored in audits, and 4.2.3 as the most nonconforming in audits. This article is on clause 4.1. The other two clauses are covered in separate articles in this newsletter. Most Ignored in Audits – 4.1 Remember when you were in school and had to write a paper on some subject? The teacher would remind you to use the opening paragraph to provide an...

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Most Difficult to Audit

Feb 1, 2011 in Newsletter | 0 comments

If you were to pick clauses from the ISO 9001 standard to be on your “Most” list, which ones would you select? I’ve chosen 6.1 as the most difficult to audit, 4.1 as the most ignored in audits, and 4.2.3 as the most nonconforming in audits. This article is on clause 6.1. The other two clauses are covered in separate articles in this newsletter. Most Difficult to Audit – 6.1 If you’ve been asked to audit an organization against the requirements of ISO 9001, clause 6.1, Provision of Resources, where do you...

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Penalty Free Audits

Feb 1, 2011 in Newsletter | 0 comments

Internal audits are often viewed as negative events that disrupt work. Afterwards, they cause more work because you have to fix the reported problems. And, if management uses the audit results to reprimand employees and lower performance appraisals, audits may even be feared. Managers don’t want their audited areas to look bad and then face criticism from top management. As a result, employees may be told to not volunteer anything to the auditor, making it sound like they should hide problems to avoid nonconformities and the wrath of...

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Minor vs. Major

Jan 11, 2011 in Newsletter | 0 comments

Why do most internal audit programs classify reported nonconformities as minor or major? Especially when it is not a requirement of ISO 9001 and related quality standards. It may be the audit manager attended an auditor course where the instructor made it seem like classifying the severity of nonconformities was a requirement. Or, it may be the audit manager knows certification body auditors categorize nonconformities as minor or major and wants internal auditors to follow suit. Identifying the severity of nonconformities helps third party...

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Integrated System

Jan 11, 2011 in Newsletter | 0 comments

I have developed an integrated quality, environmental, and safety requirements course based on the ISO 9001, ISO 14001, and OHSAS 18001 standards. This 1.5 day onsite course presents the requirements in ISO 9001 clause sequence, with the related ISO 14001 and OHSAS 18001 requirements included at the applicable spots. As an example, the ISO 9001 requirements for Internal Audit, clause 8.2.2, are shown below, along with the Internal Audit requirements for ISO 14001, clause 4.5.5, and OHSAS 18001, clause 4.5.5. Each requirement is individually...

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Whittington Webinars

Jan 11, 2011 in Newsletter | 0 comments

Larry Whittington will present the following webinars in January and February through Compliance Online. Click on the webinar title for more information. January 14, 2011, 1:00 PM to 2:00 PM EST: “The Auditee Bill of Rights” January 27, 2011, 1:00 PM to 2:00 PM EST: “Get Tough on Corrective Actions” February 8, 2011, 1:00 PM to 2:00 PM EST: “Improve Your Audit Checklist”...

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Audit Terminology

Jan 11, 2011 in Newsletter | 0 comments

As auditors, we should understand the key terms that are part of the audit vocabulary. The definitions of selected audit terms from ISO 9000:2005 are shown below in italics. The other comments are mine. Audit: An audit is a systematic, independent, and documented process for obtaining evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. An audit is “systematic” because it is an orderly, planned, and methodical activity. It is “independent” because it is conducted by...

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