March, 2011 Newsletter Articles

Lean Six Sigma

Mar 1, 2011 in Newsletter | 0 comments

We are offering a new 8-day “Lean Six Sigma Facilitator Certificate” course spread across two weeks (June 13-16, 2011 and July 11-14, 2011) and taught in Norcross, GA. The course is offered in partnership with the Institute of Industrial Engineers and provides 5.60 Continuing Education Units (CEUs). Course Description Begin your journey to becoming a skilled lean facilitator in transactional, service, analytical, and creative environments with this certificate program. Learn how to lead improvement teams, achieve rapid and...

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Social Responsibility

Mar 1, 2011 in Newsletter | 0 comments

Two brochures and two posters have been published by ISO as free aids to understand and use ISO 26000:2010, Guidance on Social Responsibility. The brochures are: ISO 26000 Project Overview. This brochure provides answers to questions such as: How did the project come about? How does ISO 26000 relate to existing work on social responsibility? Who developed ISO 26000? Discovering ISO 26000. This brochure is a summary of the contents of ISO 26000, providing a basic understanding of the standard and what it can help organizations to achieve. The...

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Auditors Denied Access

Mar 1, 2011 in Newsletter | 0 comments

There are rare instances when an auditor is denied access when attempting to conduct an audit of a management system. The organization may not want the auditor to view proprietary or classified information or physical areas. The stated reason may be competitive sensitivity, contractual requirements, or national security. The ANSI-ASQ National Accreditation Board (ANAB) issued a rule last year that registrars (certification bodies) must require the audited organization to provide specific information at contract development time if any...

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New ISO 17021 Edition

Mar 1, 2011 in Newsletter | 0 comments

The second edition of ISO 17021, Conformity assessment – Requirements for bodies providing audit and certification of management systems, sets new requirements for the auditing of management systems, as well as, auditor competence. The intent of the new edition is to increase the value of certification to public and private sector organizations worldwide. Certification bodies that carry out management system certification are being given a two-year period to bring their operations in line with the new edition. ISO 17021:2011 is meant to...

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Tips for Better Pricing

Mar 1, 2011 in Newsletter | 0 comments

An Industry Week article by Rafi Mohammed says pricing is one of the most powerful, yet underutilized strategies available to businesses. The author quoted a McKinsey & Company study that showed if companies increased prices by just 1%, and demand remained constant, operating profits would increase by 11%. Using a 1% increase in price, some companies would see even more growth in percentage of profit. The article gave examples of Sears, 155%; McKesson, 100%; Tyson, 81%; Land O’Lakes, 58%; and Whirlpool, 35%. Just as important, price...

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