May, 2011 Newsletter Articles

Online Survey Tools

May 1, 2011 in Newsletter | 0 comments

The following survey tools are described in an article titled, A Few Good Online Survey Tools. Be sure to read the reader responses at the end of the article for their opinions on the survey tools and their additional favorite tools. Online Survey Tools SurveyMonkey Zoomerang FormStack SurveyGizmo PollDaddy Lower Cost Integrated Tools Constant Contact FormSite Moodle Advanced Survey Tools Qualtrics QuestionPro LimeSurvey Key...

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Product vs. Service

May 1, 2011 in Newsletter | 0 comments

Students in my classes often ask how to interpret the title of clause 7.5.1 of ISO 9001:2008, Control of production and service provision. Clause 7.5.1 is the section of the standard where deliverables (products and services) are produced, supplied, and supported. The operations to be controlled could be manufacturing, repair, warehousing, inventory, transportation, training, services, etc. Students also ask about the difference between the terms “product” and “service”. According to clause 3 of ISO 9001:2008, Terms and...

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Risk Management

May 1, 2011 in Newsletter | 0 comments

The first set of standards designed to enhance best practices for safety, health, and environmental professionals in the risk management and insurance industries have been released by the American Society of Safety Engineers (ASSE). The risk management standards are titled Z690.1, Z690.2, and Z690.3. They cover vocabulary for risk management, principles and guidelines, as well as, risk assessment techniques. Z690.1-2011 Vocabulary for Risk Management defines terms related to risk management and encourages mutual and consistent understanding of...

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ISO 17021 Tutorial

May 1, 2011 in Newsletter | 0 comments

A free tutorial is available on ISO 17021:2011, the requirements standard for the auditing of management systems and for auditor competence. The purpose of ISO 17021 is to increase the value of management system certification. The tutorial consists of three PowerPoint presentations. You can click on one of the entries below to view the slides: An overview (27 slides) Audit process (62 slides) Auditor competence (19 slides) ISO 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management...

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