ISO 17021 Tutorial

A free tutorial is available on ISO 17021:2011, the requirements standard for the auditing of management systems and for auditor competence.

The purpose of ISO 17021 is to increase the value of management system certification. The tutorial consists of three PowerPoint presentations. You can click on one of the entries below to view the slides:

ISO 17021:2011, Conformity assessment – Requirements for bodies providing audit and certification of management systems, is intended to increase trust in management system certificates issued against standards such as ISO 9001 (quality management) and ISO 14001 (environmental management).

Certificates to these and other management system standards are widely used in global markets to establish confidence between business partners and between organizations and their customers, to qualify suppliers in supply chains, and as a requirement to tender for procurement contracts.

Observing the standard’s requirements is intended to ensure that certification bodies operate competently, consistently, and impartially, and to help with the acceptance of their certifications. ISO 17021 serves as a foundation for aiding the recognition of management system certification in the interests of international trade.