June, 2011 Newsletter Articles

ISO 20000-1:2011

Jun 1, 2011 in Newsletter | 0 comments

The ISO 20000-1 standard for service management has been updated. The 2011 edition has significant changes to its structure and wording of the requirements. Some of the changes are highlighted below: Clauses 3 to 10 have been restructured into clauses 4 to 9 Number of defined terms has grown from 15 to 37 definitions Objective statements have been removed after each clause Resources referenced as human, technical, financial, and information Adds a catalog of services as a required document Includes more clearly stated requirements for less...

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A Safer Office

Jun 1, 2011 in Newsletter | 0 comments

A recent issue of Safety + Health included an article on recognizing the hidden safety dangers in an office. The author noted that a job where most of the tasks are completed while sitting in a chair, in a climate-controlled environment, would not seem fraught with danger. However, a surprising number of hazards can be present in an office setting. According to data from the Bureau of Labor Statistics, 80,410 private-industry office and administrative workers suffered on-the-job injuries in 2008. Many of these injuries could have been...

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Specific Applications

Jun 1, 2011 in Newsletter | 0 comments

The tremendous impact of ISO 9001 on organizational practices, and on trade, has stimulated the development of other ISO standards and deliverables that adapt the generic management systems approach to specific sectors or aspects. Some of these documents are listed below. Automotive: ISO/TS 16949:2009, Quality management systems – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations ISO/TS 16949:2009, in conjunction with ISO 9001:2008, defines the quality...

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Audit Conference

Jun 1, 2011 in Newsletter | 0 comments

The 20th Annual ASQ Audit Conference will be October 27-28, 2011 in Reno, NV at the Peppermill Resort, Spa, and Casino. Alan Sayles will be the keynote speaker. Sayles is world renowned for his teachings, presentations, and consulting on quality management and auditing. The technical program will be: Put your cards on the table: What’ve you got? Learn the tools and techniques for playing the best hand for your situation without jeopardizing the integrity of products and deliverables. Know When to Hold ‘Em; Know When to Fold...

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