July, 2011 Newsletter Articles

Packaging Standards

Jul 10, 2011 in Newsletter | 0 comments

New international standards on packaging and the environment have gained momentum with the acceptance of the latest draft international standard (DIS) texts. ISO delegates from all over the world, and from all sectors of the packaged goods supply chain, came together in Atlanta, Georgia this year to bring the draft texts in line with input given by a multitude of stakeholders. They succeeded in creating a robust DIS which will be available for a final review in the coming months. Packaging is an activity that takes place worldwide at least...

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Free ISO Flyer

Jul 6, 2011 in Newsletter | 0 comments

ISO has published a new edition of “ISO in brief”, a four-page flyer that provides a concise introduction to ISO International Standards and the benefits they provide for business, government, and society. The flyer states, “ISO standards make a positive contribution to the world we live in. They ensure vital features such as quality, ecology, safety, economy, reliability, compatibility, interoperability, efficiency and effectiveness. They facilitate trade, spread knowledge, and share technological advances and good...

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Magic Metrics?

Jul 6, 2011 in Newsletter | 0 comments

According to Mark Graham Brown, author of a recent article in the Business Finance magazine, it is rare for a single metric, like turnover or a customer survey score, to be a good standalone measure of an organization’s performance. Mr. Brown states that most of the more meaningful measures on dashboards of executives today are indices, made up of three to five sub-measures. A summary of the nine most useful and creative performance measures he has seen in government and business organizations is provided below: 1. Communication...

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Special Processes

Jul 6, 2011 in Newsletter | 0 comments

Some organizations are unsure if ISO 9001:2008, clause 7.5.2, is applicable to their quality management system. For a production process, if its resulting output cannot be verified by subsequent monitoring or measurement and, as a consequence, deficiencies only become apparent after the product is in use, the process must be validated. The Aerospace standard, AS9100:2009, clause 7.5.2, states in a Note that these processes are often referred to as “special processes”. The Aerospace standard on audit requirements, AS9101:2010,...

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Publicizing Certification

Jul 6, 2011 in Newsletter | 0 comments

You are proud of achieving your management system certification and want to communicate your success to the marketplace. And, publicizing your certification may even attract additional business. However, be careful how you promote your certification to avoid the pitfalls of false, misleading, or confusing statements. You may end up harming the credibility of your organization. ISO has issued some guidelines on how to correctly publicize your certification. You should follow these guidelines with the same rigor you demonstrated in implementing...

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