ISO 19011:2011

The revised auditing guidance standard, ISO 19011:2011, has broadened its scope from the auditing of quality and environmental management systems to the auditing of any management system. It replaces the ISO 19011:2002 standard that has been the basis for auditor training for nine years.

ISO 19011:2011 provides guidance on auditing, including the principles of auditing, managing an audit program, and conducting management system audits. The standard also provides guidance on evaluating the competence of individuals involved in the audit process, including the person managing the audit program, as well as, auditors and audit teams.

ISO 19011:2011 is applicable to all organizations that need to conduct internal or external audits of management systems or to manage an audit.

The main differences of ISO 19011:2011 compared to the first edition are:

  • expanded from 38 pages to 56 pages, a 47%size increase
  • relationship between ISO 19011 and ISO 17021 has been clarified
  • remote audit methods and the concept of risk have been introduced
  • confidentiality has been added as a new principle of auditing
  • clauses 5, 6 and 7 have been reorganized and expanded upon
  • additional information is in new Annex B, resulting in the removal of help boxes
  • competence determination and evaluation process has been strengthened
  • examples of discipline-specific knowledge and skills are in new Annex A

Annex A adds 6 pages of illustrative examples of discipline specific knowledge and skills of auditors. After annex A.1 General, the disciplines with examples are:

A.2 Transportation safety
A.3 Environmental management
A.4 Quality management
A.5 Records management
A.6 Resilience, security, preparedness, and continuity management
A.7 Information security management
A.8 Occupational health and safety management

Annex B includes 6 pages of guidance on planning and conducting an audit:

B.1 Applying audit methods (remote and onsite)
B.2 Conducting document review
B.3 Sampling (judgment and statistical)
B.4 Preparing work documents
B.5 Selecting sources of information
B.6 Guidance on visiting the auditee’s location
B.7 Conducting interviews
B.8 Audit findings

Our onsite ISO 9001:2008 Internal Auditor has been updated for the new ISO 19011:2011 standard. To see the course description, go to this web page.