Webinar – Corrective Action

Webinar: Get Tough on Corrective Actions
Presenter: Larry Whittington
Date: Wednesday, August 8, 2012
Time: 1:00 PM ET (10:00 AM PT)
Duration: One Hour
Price: $199

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Do you seem to be reporting some of the same nonconformities from audit to audit? Isn’t that frustrating? Why isn’t the auditee fixing the problems? It may be partly your fault. Accepting weak corrective actions will lead to repeat nonconformities.

Why are organizations having a hard time taking effective corrective action? It may be they don’t understand how to perform root cause analysis. Or, it might be they simply view a request for corrective action as a distraction to be quickly dismissed so they can get back to work.

A common mistake is for the auditee is to say the root cause was “human error.” As a result, they attempt to correct the guilty person’s behavior instead of eliminating the real root cause. Unfortunately, auditors often compound the issue by attempting to conduct the follow-up audit too soon. There must be sufficient passage of time for the events or transactions to take place again, and for the auditor to have evidence showing the corrective action was effective in preventing recurrence of the nonconformity.

Auditors must clearly communicate the detected nonconformity and provide guidance on the corrective action process. Also, we should remind the auditee that a corrective action may not be required for every reported finding. It will depend on the effect of the nonconformity.

This one-hour webinar reviews the differences between containment, correction, corrective action, and preventive action. Common issues are identified and auditors are told to get tough on corrective actions. They must reject weak responses. If not, they’ll repeatedly report the same or closely related nonconformity.


1. Repeated Nonconformities
2. Cause Really Human Error?
3. The Auditor Role
4. Corrective Action
5. Corrective Action Request
6. Corrective Action Process
7. Appropriate Action
8. Correction vs. Corrective Action
9. Correction Example
10. Requirements for Correction
11. Related Terms
12. Correction Types
13. Corrective Action vs. Preventive Action
14. Audit Example
15. ANAB Guidance
16. ANAB Correction
17. ANAB Root Cause Analysis
18. ANAB Corrective Action
19. Conclusion

A five-page paper titled, “Get Tough on Corrective Actions,” and a sample Corrective Action Request form, will be available as handouts.