Audit Interviews

Larry Whittington will present a new one hour “Conducting Successful Audit Interviews” webinar at 1:00 PM ET on September 26, 2012. You can register at this web page. The webinar is described below:

Audit interviews are one of four ways to gather information during an audit, the others being to review documents, observe operations, and examine records. Conducting efficient and effective interviews will be the key to a successful audit.

During interviews, we gather information about processes that may not be described in a documented procedure or instruction. We find out what is really happening and confirm our audit findings.

The webinar will begin with a reminder of why we conduct audits and review the six major audit activities. Auditor responsibilities will be covered next, followed by why audit interviews are so important and what it means for auditors to be fair during an interview.

A 3-dimensional audit approach will then be addressed for judging conformity and effectiveness, along with the basic steps of an audit interview, including use of an audit checklist.

The instructor will discuss the different types of questions to be asked in an interview and provide a lot of sample questions for your use. Since auditors take notes during interviews, the webinar will present good note taking practices and offer some additional interview tips.

The confidence people have in the audit results will be influenced by the competence of the auditor. The webinar discusses those competencies, especially the communication skills needed for audit interviews.

It is important to remember the four primary sources of evidence so you ask the right questions to judge conformity to requirements. The DORS and LOCS acronyms will be introduced as helpful memory aids.

The instructor will describe why nonconformities happen, how people may react to nonconformities found during your interviews, and how you can deal with their possible reactions and delaying tactics.

The webinar concludes with a review of the six audit principles upon which the audit guidance in ISO 19011:2011 is based, plus a discussion of the benefits of monitoring systems through audits.