Safety and Recall

Two new International Standards for product safety and recall will help reduce the risk of a consumer being injured by unsafe or dangerous products.

ISO 10377:2013, Consumer product safety — Guidelines for suppliers

ISO 10377 provides practical guidance to suppliers on assessing and managing the safety of consumer products, including effective documentation of risk assessment and risk management to meet applicable requirements.
ISO 10377:2013 describes how to:

  • identify, assess, reduce or eliminate hazards
  • manage risks by reducing them to tolerable levels
  • provide consumers with hazard warnings or instructions essential to the safe use or disposal of consumer products

ISO 10377 can be ordered from the eStandards Store at this ANSI web page.

ISO 10393:2013, Consumer product recall — Guidelines for suppliers

ISO 10393 provides practical guidance to suppliers on consumer product recalls and other corrective actions after the product has left the manufacturing facility. Other corrective actions include, but are not limited to, refunds, retrofit, repair, replacement, disposal, and public notification.

ISO 10393 will help organizations plan and execute timely and cost-effective recall programs, minimize legal risks, protect consumers from unsafe or dangerous products, and build customer satisfaction and loyalty.

ISO 10393 can be ordered from the eStandards Store at this ANSI web page.