ISO 9001:2015 Corrective Action

Clause 8.5.2 of ISO 9001:2008 is titled “Corrective Action” and requires organizations to eliminate the causes of nonconformities in order to prevent recurrence. This requirement has been moved to clause 10.1 in the Committee Draft of ISO 9001:2015 and renamed “Nonconformity and Corrective Action”.

Clause 10.1 begins with a new requirement to react to nonconformities, and as applicable, take action to control and correct them, as well as, deal with their consequences. The requirements focused on corrective action remain the same, with a couple of additions.

The new standard repeats that nonconformity causes are to be eliminated so the nonconformity does not recur.  However, it adds “or occur elsewhere”.  Clause 10.1 continues with the new requirement to determine if similar nonconformities exist or could potentially occur. It also adds that the organization is to make changes to the quality management system, if necessary, when nonconformities occur.

The requirement for a documented corrective action procedure has been dropped. Records of the action results are still required, but is now expressed as having to retain documented information as evidence of the nature of the nonconformities and any subsequent actions taken, as well as, the results of any corrective actions.

Other corrective action changes may be introduced in the interim DIS and FDIS versions, as well as, the final published version of the ISO 9001:2015 standard.