ASQ Quality Research

For the past year, the American Society for Quality (ASQ) has developed, gathered, and analyzed survey results, data, information, and personal interviews from organizations in more than 22 countries.

This effort has culminated in the seven reports described below. According to ASQ, each report is packed with valuable information for any organization. All the reports are free to ASQ members. Non-members can receive two of the reports for free. They must pay $29 to $49 for each of the remaining five reports.

ASQ Global State of Quality Research: Discoveries 2013

The Discoveries 2013 report is the first view of groundbreaking data on quality operations and their impact on organizations worldwide. It uncovers trends throughout the world, providing benchmark data to help you compare your organization to the current state of quality.

This report is free for ASQ members and nonmembers (click on the download button).

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ASQ Global State of Quality Research: Analysis, Trends, and Opportunities 2013

The Analysis, Trends, and Opportunities 2013 report is an academic, journal-style summary that details the methodologies, usability, and value of the research project.

This report is free for ASQ members (click on the download button). It is $49 for nonmembers (click on the purchase button).

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Spotlight Report: The Qustomer 

Survey participants made it very clear that quality cannot be defined without involving customers – both internal and external. The maturity of the quality discipline over the last decade has evolved from a strictly requirements and compliance-driven approach to one that is focused on truly understanding customer value and working toward fulfilling that value in the most effective and efficient manner. This tightening integration of quality and the customer is why the Global State of Quality Research has coined the term Qustomer – highlighting that both are needed to truly increase the value of products or services that organizations provide customers.

This report is free for ASQ members (click on the download button). It is $29 for nonmembers (click on the purchase button).

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Spotlight Report: Quality as a Competitive Differentiator

One question on the Global State of Quality Research sparked a tremendous amount of interest from a wide range of organizations. The question asked respondents to select a statement that best describes the main role of the quality function or process within the organization. Approximately 24 percent of the total respondents indicated that “quality is considered a strategic asset and competitive differentiator to manage the performance of the entire organization.”

This report is free for ASQ members (click on the download button). It is $29 for nonmembers (click on the purchase button).

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Spotlight Report: Quality Training and Competencies

Initial analysis of the Global State of Quality Research data shows the size of an organization, the quality management/governance structure, and industry are all significant factors related to the differences in how organizations implement quality-related training and competencies. Ultimately, these factors are simply the visible organizational characteristics that are related to a set of underlying causes that drive organizations to provide certain quality training topics, to certain kinds of staff, using a certain type of training methodology.

This report is free for ASQ members (click on the download button). It is $29 for nonmembers (click on the purchase button).

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Spotlight Report: Quality in the Middle East and North Africa

The Global State of Quality Research shows that regional variations in quality practices are not as significant as the initial hypothesis outlined. Our initial thought was there would be differences in how regions-and the organizations within them-are implementing policies and regulations that dictate how quality is implemented. Analysis shows while there are some differences, the vast majority of variation is driven more by other factors, such as, industry and the size of an organization.

There are a few spots where it is clear that the context within a region is impacting quality practices, and the Middle East and North Africa (MENA) is one of those. The purpose of this spotlight is to continue statistical data analysis to find other quality practices that may be different within the MENA region and then to interview a wide range of organizations and thought leaders within the region to understand the context of why those variations exist.

This report is free for ASQ members (click on the download button). It is $29 for nonmembers (click on the purchase button).

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ASQ Global State of Quality: Insights and Continuing Conversations

The Insights and Continuing Conversations report identifies continued gaps in quality worldwide and identifies the need for further research, analysis, and data. It features feedback from stakeholders worldwide who praise the project and offer suggestions for future iterations of the Global State of Quality Research.

This report is free for ASQ members and nonmembers (click on the download button).

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