ISO 9001:2015 Survey

The Chartered Quality Institute (CQI) conducted a survey of its members on the Committee Draft of ISO 9001:2015. This major revision of ISO 9001 is planned for publication in late 2015, and is expected to significantly impact certification bodies, training firms, and certified businesses, and of course, auditors.

The CQI survey was conducted to determine which elements their members liked, viewed as a cause for concern, and those with which they disagreed. The INform magazine summarized the more than 1,400 responses into the following feedback.

  • 73% of members agreed that “exclusions” should be removed from the 2015 version of the standard.
  • 93% supported the change in wording from “product” to “goods and services’.
  • 58% supported the move from ‘continual improvement” to “improvement”, but 37% came out against the change – the highest level of objection to any aspect of the draft.
  • 78% believed the “ISO 9000 terms and definitions” should be incorporated into ISO 9001:2015. Should this be adopted, the requirement for ISO 9000 as a separate entity would disappear.
  • 71% indicated they would support “design and development” (planning, review, verification) being replaced by “development of goods and services”.
  • The requirements for purchasing, and especially outsourcing, have caused confusion, so a different approach was taken in the way the requirements are stated. The Committee Draft used “the external provision of goods and services” and 86% of the respondents approved the replacement term.
  • Members were not completely convinced by some of the new additions, such as “innovation” and “knowledge”, with only 56% supporting their inclusion, and 25% believing they represented a step too far for this revision.

The current “exclusions” clause was originally introduced following the decision to withdraw the ISO 9002 and ISO 9003 standards in 2000. A means had to be found to enable organizations with a Quality Management System (QMS) that did not include all of the ISO 9001:2000 requirements, but had previously been able to meet the requirements of ISO 9002 or ISO 9003, to be able to claim conformity to the new standard.

The Committee Draft has taken a different approach in stating its requirements, and consequently, there should no longer be any technical reasons for an organization’s QMS to not meet all the requirements of the future standard. For the time being, the draft included text to permit “exclusions”, but this can be modified depending on the ballot results.

Q: Please consider if this change is acceptable to you:
Yes = 73% No = 15% No Opinion = 9% Don’t Know = 3%

Goods and Services

ISO 9001 has sought to be generic and applicable to all types of organizations producing any type of product. However, feedback received on the 2008 version of the standard indicates there’s a perception that it continues to be biased towards manufacturing organizations with “hardware” products. It also indicated that the use of the single term “product” to cover services, as well as physical products, has been a hindrance to the understanding and application of the standard for service organizations. The Committee Draft was prepared using “goods and services” instead of “product”.

Q: Please consider if this change is acceptable to you:
Yes = 93% No = 4% No Opinion = 2% Don’t Know = 1%

Continual Improvement versus Improvement

The recent revision of quality management principles has led to a change of one of the principles from “continual improvement” to just “improvement”. ISO 9001 is being developed to make more explicit use of the principles, so it would need to move to using the term “improvement” to align with them. Note that the Committee Draft was prepared using “continual improvement”, but with the “continual” being in strike-though text format.

Q: Please consider whether the deletion of ‘continual’ is acceptable to you:
Yes = 58% No = 37% No Opinion = 4% Don’t Know = 1%

Terms and Definitions

The current intent is to keep all of the terms and definitions for ISO 9001 within ISO 9000, however, an alternative would be to include the terms and definitions within ISO 9001 itself. Would you support moving the terms and definitions into ISO 9001?

Q: Please consider if this proposal is acceptable to you:
Yes = 78% No = 12% No Opinion = 9% Don’t Know = 1%

Design and Development

The software industry, among others, had difficulties with the phrase “design and development”, because design is typically considered a sub-process of development. The phrase “design and development” (planning, review, verification) used in previous editions has been replaced by “development of goods and services”.

Q: Please consider if this change is acceptable to you:
Yes = 71% No = 21% No Opinion = 7% Don’t Know = 1%

Purchasing and Outsourcing versus External Providers of Goods and Services

The requirements for purchasing, and especially outsourcing, have caused confusion. So, the Committee Draft has taken a different approach to the way in which its requirements are stated. The “external provision of goods and services” is the replacement.

Q: Please consider if this change is acceptable to you:
Yes = 86% No = 8% No Opinion = 5% Don’t Know = 1%

Introduction of New Items

There are a number of new items introduced, for example,  “7.1.5 Innovation” and “5.1.1 Knowledge”, that reflect the current business environment. We would like to know if this is a step too far.

Q: Please consider if these changes are acceptable to you:
Yes = 56% No = 25% No Opinion = 11% Don’t Know = 8%

Quality Management Principles

To read more about the revised quality management principles mentioned in this article, go to this web page at our Whittington & Associates website.

Chartered Quality Institute

The Chartered Quality Institute (CQI) is headquartered in London, England. It was established in 1919 and was formerly known as the Institute of Quality Assurance. After receiving a Royal Charter in 2006, it became the CQI in January 2007.