Quality in the Public Sector

How can government increase efficiency, prevent errors, and improve customer service? Two new public sector standards using ISO 9001:2008 could be the answer. ISO 18091 provides guidance for local government and ISO/TS 17582 is available for electoral bodies.

ISO 18091:2014, Quality management systems – Guidelines for the application of ISO 9001:2008 in local government

The objective of ISO 18091 is to provide local governments with guidelines for achieving reliable results through the application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change, or modify the requirements of ISO 9001:2008.

All the guidelines indicated in ISO 18091 are generic and applicable to all local governments, regardless of their type, size, and product or service. The user can apply the guidance contained in ISO 18091 as a whole or, in part, as necessary, to their maximum benefit.

ISO/TS 17582:2014, Quality management systems – Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government

ISO/TS 17582:2014 specifies requirements for a quality management system where an electoral organization:

  • needs to demonstrate its ability to manage elections by secret ballot, which provide reliable, transparent, free, and fair results that comply with electoral requirements, and
  • aims to enhance the trust and confidence of citizens, candidates, political organizations, and other electoral interested parties through the effective implementation of the electoral quality management system, including processes for continual improvement.

ISO/TS 17582 applies to the election period, including pre-election and post-election activities or processes. The standard applies to all electoral bodies involved in any aspect of the electoral process, whether they are permanent organizations or temporary organizations established in support of a particular election period. It is applicable to elections at all levels of government, whether local, regional, or national.

For more information on ISO 18091 and ISO/TS 17582, read this article at the ISO web site.