August, 2014 Newsletter Articles

ISO/DIS 9000, Terms

Aug 1, 2014 in Newsletter | Comments Off on ISO/DIS 9000, Terms

The terms defined in ISO 9000:2005 were grouped into 10 categories: quality, management, organization, process and product, characteristics, conformity, documentation, examination, audit and measurement processes. The draft ISO 9000:2015, Quality management systems – Fundamentals and vocabulary, has expanded the defined terms by nearly 75% and has revised the term categories as shown below: 3.1 Terms related to person or people 3.2 Terms related to organization 3.3 Terms related to activity 3.4 Terms related to system 3.5 Terms related...

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ISO/DIS 9000, Index

Aug 1, 2014 in Newsletter | Comments Off on ISO/DIS 9000, Index

The following terms are defined in ISO/DIS 9000:2015, Quality management systems – Fundamentals and vocabulary. All the terms defined in ISO 9000:2005 have been retained in the draft standard except for “qualification process”. The 61 added terms are shown in bold. activity association audit audit client audit conclusion audit criteria audit findings audit plan audit program audit scope audit team auditee auditor capability change control characteristic combined audit competence competence...

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ISO/DIS 9000, QMPs

Aug 1, 2014 in Newsletter | Comments Off on ISO/DIS 9000, QMPs

The draft version of ISO 9000:2015, Quality management systems – Fundamentals and Vocabulary, has expanded coverage of the quality management principles. The 8 quality management principles of ISO 9000:2005 are each described by a single sentence in the Introduction section of that standard. The 7 quality management principles in ISO/DIS 9000:2015 have been placed in a more prominent location in section 2, Quality management principles and fundamental concepts. Quality management principles 1. Customer focus 2. Leadership 3. Engagement...

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Use of AS9101E

Aug 1, 2014 in Newsletter | Comments Off on Use of AS9101E

The International Aerospace Quality Group (IAQG) has posted Resolution 117 to its IAQG OPMT ICOP Resolutions Log. The resolution states that Certification Bodies (CBs) must implement the AS9101E / 9101:2014 audit requirements standard no later than July 01, 2015. This timeline may be accelerated and implementation can occur upon completion of the following: CB procedures and processes must be updated to address conformance to the requirements of the revised standard, including access to approved 9101 Forms on the IAQG Forms Management System...

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ISO 9001:2015, 6.1

Aug 1, 2014 in Newsletter | Comments Off on ISO 9001:2015, 6.1

Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. According to the draft ISO 9001:2015 standard, management of these processes and the system as a whole can be achieved using a “Plan-Do-Check-Act” (PDCA) methodology, with an overall focus on “risk-based thinking” aimed at preventing undesirable outcomes. Risk-based Thinking Section 0.5 in ISO/DIS 9001:2015 states that risk is the...

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Complaints Handling

Aug 1, 2014 in Newsletter | Comments Off on Complaints Handling

The ISO 10002 standard on complaints handling has been revised. ISO 10002:2014, Quality management – Customer satisfaction – Guidelines for complaints handling in organizations, is available at this ANSI e-Standards Store web page. ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The described complaints handling process is suitable for use as one of the processes of an overall quality management...

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