ISO/DIS 9000, Index

The following terms are defined in ISO/DIS 9000:2015, Quality management systems – Fundamentals and vocabulary.

All the terms defined in ISO 9000:2005 have been retained in the draft standard except for “qualification process”. The 61 added terms are shown in bold.

activity
association
audit
audit client
audit conclusion
audit criteria
audit findings
audit plan
audit program
audit scope
audit team
auditee
auditor

capability
change control
characteristic
combined audit
competence
competence acquisition
complaint
concession
configuration
configuration baseline
configuration item
configuration management
conformity
context of the organization
continual improvement
contract
correction
corrective action
customer
customer satisfaction
customer satisfaction code of conduct
customer service

data
defect
dependability
design and development
determination
deviation permit
dispositioning authority
dispute
dispute resolution process provider
dispute resolver
document
documented information

effectiveness
efficiency
external supplier

feedback
function

grade
guide

improvement
information
information system
infrastructure
innovation
inspection
interested party
involvement

knowledge

management
management system
measurement
measurement management system
measurement process
measuring equipment
metrological characteristic
metrological confirmation
metrological function
mission
monitoring

nonconformity

object
objective / audit evidence
objective
objective evidence
observer
organization
organizational structure
output
outsource

people involvement
performance
performance indicator
policy
preventive action
procedure
process
product
product configuration information
progress evaluation
project
project management
project management plan
provider

quality
quality assurance
quality characteristic
quality control
quality improvement
quality management
quality management system
quality management system consultant
quality management system realization
quality manual
quality objective
quality plan
quality planning
quality policy
quality requirement

record
regrade
regulatory requirement
release
repair
requirement
review
rework
risk

scrap
service
specific case
specification
statutory requirement
strategy
success
supplier
sustained success
system

technical expert
test
top management
traceability

validation
verification
vision

work environment

Further changes to the list of defined terms may be introduced in the FDIS version, as well as, the final published version of the ISO 9000:2015 standard.