ISO/DIS 9000, QMPs

The draft version of ISO 9000:2015, Quality management systems – Fundamentals and Vocabulary, has expanded coverage of the quality management principles.

The 8 quality management principles of ISO 9000:2005 are each described by a single sentence in the Introduction section of that standard. The 7 quality management principles in ISO/DIS 9000:2015 have been placed in a more prominent location in section 2, Quality management principles and fundamental concepts.

Quality management principles

1. Customer focus
2. Leadership
3. Engagement of people (was “Involvement of people”)
4. Process approach (includes prior “Systems approach to management”)
5. Improvement (was “Continual improvement”)
6. Evidence-based decision making (was “Factual approach to decision making”)
7. Relationship management (was “Mutually beneficial supplier relationships)

Each principle is described by a statement, rationale, key benefits, and actions you can take in support of the principle. For example, see the Leadership principle below:

2.2.3 Leadership

Statement: Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.

Creation of unity of purpose and direction and engagement of people enable an organization to align its strategies, policies, processes and resources to achieve its objectives.

Key benefits

  • Increased effectiveness and efficiency in meeting the organization’s quality objectives
  • Better coordination of the organization’s processes
  • Improved communication between levels and functions of the organization
  • Development and improvement of the capability of the organization and its people to deliver desired results

Actions you can take

  • Communicate the organization’s mission, vision, strategy, policies and processes throughout the organization;
  • Create and sustain shared values, fairness and ethical models for behavior at all levels of the organization;
  • Establish a culture of trust and integrity;
  • Encourage an organization-wide commitment to quality;
  • Ensure that leaders at all levels are positive examples to people in the organization;
  • Provide people with the required resources, training and authority to act with accountability;
  • Inspire, encourage and recognize people’s contribution.

Further changes to the quality management principles may be introduced in the FDIS version, as well as, the final published version of the ISO 9000:2015 standard.