ISO 9001:2015, 9.3
This article provides a summary of the Management Review requirements of ISO 9001:2015. After the summary, the Management Review differences from ISO 9001:2008 are described. ISO 9001:2015 Summary 9.3 Management Review 9.3.1 General Review the quality management system (QMS) at planned intervals to ensure a suitable, adequate, and effective QMS and alignment with the strategic direction of the organization. 9.3.2 Management Review Inputs Plan and carry out the management review considering: Status of actions from previous management...
Read MoreTechnology Trends
The Gartner report, Top 10 Strategic Technology Trends for 2016, identifies technology trends with the potential for significant impact on an organization. Factors that denote significant impact include a high potential for disruption to the business, end users or IT, the need for a major investment, or the risk of being late to adopt. These technologies impact the organization’s long-term plans, programs and initiatives. The first three trends address merging the physical and virtual worlds and the emergence of the digital mesh. While...
Read MoreCybersecurity Insights
According to an AT&T Cybersecurity Insights Report, businesses suffered nearly 43 million known security incidents in 2014. This increased 48% compared with 2013 and equals some 117,000 attacks daily. And still, many boards and executives don’t have the information and resources they need to make effective business decisions on cybersecurity. The report says every company either has been breached or will be breached. Keeping a business protected should be a company-wide priority. Every employee, contractor, and administrator is...
Read MoreISO 9001:2015 Class
Enrollment for our two day “ISO 9001:2015 Requirements and Transition Guidance” course is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: January 26-27, 2016 in Atlanta, GA (already a confirmed class) SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Group Rate Reservation Link Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students February 22-23, 2015 in Orlando,...
Read MoreISO 14001:2015 Class
Enrollment for our 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course is $725 and includes lunch on the first day. February 24-25 in Orlando, FL SpringHill Suites – Orlando Airport 5828 Hazeltine National Drive Orlando, FL 32822 407-816-5533407-816-5533 Group Rate Reservation Link Free breakfast and Internet Free airport shuttle No parking fee May 19-20, 2016 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Group...
Read MoreISO 9001:2015 Checklist
Larry Whittington has developed an extensive, 27 page, ISO 9001:2015 Gap Analysis Checklist. It contains 313 questions for organizations new to ISO 9001, and 119 delta questions for ISO 9001:2008 certified organizations. To read a description of the ISO 9001:2015 Gap Analysis Checklist, and see a sample page, go to this web page. You can buy the checklist for $95. When you click the Buy Now button at the checklist description, you will be taken to PayPal. You do not need a PayPal account to make a credit card purchase. After payment, you will...
Read MoreISO 14001:2015 Checklist
Larry Whittington has developed an extensive, 17 page, ISO 14001:2015 Gap Analysis Checklist. It contains 213 questions for organizations new to ISO 14001, and 96 delta questions for ISO 14001:2004 certified organizations. To read a description of the ISO 14001:2015 Gap Analysis Checklist, and see a sample page, go to this web page. You can buy the checklist for $95. When you click the Buy Now button at the checklist description, you will be taken to PayPal. You do not need a PayPal account to make a credit card purchase. After payment, you...
Read MoreISO 9001:2015, 9.2
This article provides a summary of the Internal Audit requirements as stated in the new ISO 9001:2015 standard. The internal audit differences from ISO 9001:2008 are identified. 9.2 Internal Audit 9.2.1 Conduct internal audits at planned intervals to provide information on whether the quality management system (QMS): Conforms to the organization’s own requirements for its QMS Conforms to the requirements of this international standard (ISO 9001) Is effectively implemented and maintained 9.2.2 The organization must: Plan, establish,...
Read MoreISO Certificates
ISO has released the results of its annual survey of certifications. The summary below shows the number of worldwide certificates issued for seven of the management system standards, along with the USA totals and the top ten countries. ISO 9001 (Quality) Certificates in 2014 = 1,138,155 (USA = 33,008) Certificates in 2013 = 1,126,460 (USA = 34,869) Increase = +11,695 (USA = -1861) Percentage = +1% (USA = -5%) Note: According to ISO, the USA decrease in 2014 is explained by a major contributor reporting significantly less certificates than in...
Read MoreCounterfeit Parts
(The following is an extract from an article that appeared in the NTS newsletter) Electronics are an indispensable part of our lives today. Whether you’re flying an airplane or driving a car, talking on your phone or using your computer, a majority of our life is enabled by electronic components. Unfortunately, electronic components in consumer electronics, cars, military and commercial planes are increasingly being counterfeited. Fake components lead to product failures and can even cause personal injury and death. The Serious Problem...
Read MoreISO 9001:2015 Class
Enrollment is open for our two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: November 12-13, 2015 in Atlanta, GA Enrollment Closed January 26-27, 2016 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880 Group Rate Reservation Link Free breakfast and Internet Free ATL SkyTrain Parking fee waived for...
Read MoreStrategic Directions
According to a recent Gartner report, “Top Strategic Predictions for 2016 and Beyond: The Future Is a Digital Thing”, the dramatic rise of smart machines and autonomous devices is driving radical shifts in business practices and individual behaviors. Enterprises and individuals face the urgent need to define and develop harmonious relationships between people and machines. Gartner’s top predictions for 2016 and beyond continue to offer a look into the digital future, a world driven by algorithms and smart machines, where...
Read MoreISO 14001:2015 Class
Enrollment is open for our 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the classes listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students February 24-25 in Orlando, FL SpringHill...
Read MoreISO 9001:2015, Clause 9.1
This article summarizes the ISO 9001:2015 requirements in clause 9.1, Monitoring, Measurement, Analysis, and Evaluation, plus its changes from ISO 9001:2008. ISO 9001:2015, 9.1.1, General Determine: what needs to be monitored and measured the methods for monitoring, measurement, analysis, and evaluation needed to ensure valid results when the monitoring and measuring must be performed when the results from monitoring and measurement must be analyzed and evaluated Evaluate the performance and effectiveness of the quality management...
Read MoreChanges from FDIS to IS
The new ISO 9001:2015 standard has been published. You can order it from the ISO, ANSI, and ASQ websites. At the present time, the lowest list price is at ISO (138 Swiss Francs, or $141). The ANSI member price is $138 and their list price is $173. The ASQ member and list prices are both $173. The minor changes from ISO/FDIS 9001:2015 to the newly published ISO 9001:2015 are shown below: 0.3.2 Plan-Do-Check-Act The Plan description has added “and identify and address risks and opportunities”. Plan: establish the objectives of the...
Read MoreAudit Conference
Larry Whittington will be a speaker at the 24th Annual ASQ Audit Conference on October 29-30, 2015. The conference will be held at the Peppermill Resort and Casino in Reno, Nevada. Click here to view the program. Click here to register for the conference. Click here to book a room at the hotel. Larry Whittington will speak at two sessions during the audit conference: Session A2: 10:45 AM on Thursday, October 29, 2015 ISO 9001:2015 – How Will It Change Your Audits? Session E3: 1:45 PM on Friday, October 30, 2015 ISO 9001:2015 – Plan...
Read MoreISO 9001:2015 Classes
Enrollment is open for our two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: November 12-13, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Group Rate Reservation Link Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students January 26-27, 2016 in Atlanta,...
Read MoreOrdering New Standards
The new ISO 9001:2015, ISO 9000:2015, and ISO 14001:2015 standards have been published. You can order them from the ISO, ANSI, and ASQ websites. If you are not a member of ANSI or ASQ, it is cheaper to order the standards from the ISO website. ISO 9001:2015 ISO = $141 (at present exchange rate for 138 CHF) ANSI = $138 Member and $173 List ASQ = $173 Member and $173 List (Member discounted price coming mid-October) ISO 9000:2015 ISO = $182 (at present exchange rate for 178 CHF) ANSI = $192 Member and $240 List ASQ = $189 Member and $239...
Read MoreISO 14001:2015 Classes
Enrollment is open for our 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the classes listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students February 24-25 in Orlando,...
Read MoreTL 9000 Release 6.0
With the release of ISO 9001:2015, many sector specific schemes are in the process of updating their standards. QuEST Forum, the global industry organization aimed at improving the quality of products and services delivered for the information communication technologies (ICT) industry, and the developer of the TL 9000 standard, was one of the first industry organizations to announce that its standard will continue to align with ISO 9001. The current TL 9000 Release 5.5 Requirements Handbook is being revised for ISO 9001:2015. The new Release...
Read MoreExemplar Global Auditor Transition
All Exemplar Global (EG) certified auditors for the ISO 9001:2008 and ISO 14001:2004 standards must update their certifications through an online transition exam for the new 2015 editions of the standards. All grades of auditors for Quality Management Systems (QMS) and Environmental Management Systems (EMS) under both the Qualification scheme and the Competency scheme must update their certifications. Transition Assessment Certified auditors must demonstrate their transition adequacy by completing a transition assessment. This transition...
Read MoreISO 9001:2015, 10, Improvement
ISO/FDIS 9001:2015, clause 10, Improvement, has three sub-clauses: 10.1 General 10.2 Nonconformity and Corrective Action 10.3 Continual Improvement This article provides a summary of the Improvement requirements and identifies the changes from ISO 9001:2008. 10.1 General The organization must determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction. These actions must include: a) improving products and services to meet requirements, as well as,...
Read MoreWebinar on Audit Interviews
How to Improve the Effectiveness of Audit Interviews Thursday, September 17, 2015 11:30 AM PDT | 2:30PM EDT This 1.5 hour webinar by Larry Whittington will explain how to improve your audit interviewing skills. Webinar Description Audit interviews are one of four ways to gather information during an audit, the others being to review documents, observe operations, and examine records. Efficient and effective interviews lead to a successful audit. During interviews, we gather information about processes that may not be described in a documented...
Read MoreAudit Conference in Reno
Larry Whittington will be a speaker at the 24th Annual ASQ Audit Conference on October 29-30, 2015. The conference will be held at the Peppermill Resort and Casino in Reno, Nevada. Click here to view the program. Click here to register for the conference. Click here to book a room at the hotel. Larry Whittington will speak at two sessions during the audit conference: Session A2: 10:45 AM on Thursday, October 29, 2015 ISO 9001:2015 – How Will It Change Your Audits? Session E3: 1:45 PM on Friday, October 30, 2015 ISO 9001:2015 – Plan...
Read MoreISO 14001:2015 Transition Class
Enrollment is open for our new 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the class listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students To see the course description,...
Read MoreISO 9001:2015 Transition Class
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: September 15-16, 2015 in Orlando, FL SpringHill Suites – Orlando Airport 5828 Hazeltine National Drive Orlando, FL 32822 407-816-5533407-816-5533 Reservation link for $109 rate Free breakfast and Internet Free airport shuttle No parking fee November 12-13, 2015 in Atlanta, GA SpringHill Suites –...
Read MoreISO 14001:2015 Class
Enrollment is open for our new 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington and Don Dickerson will be the instructors for the class listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students To see the...
Read MoreISO 9001:2015 Webinar
Tuesday, August 25, 2015 10:00 AM PDT | 01:00 PM EDT The new 2015 edition of the ISO 9001 quality management system standard is due in September and is considered a major revision of the current 2008 edition. Are you aware of the significant changes? Will your organization be ready to make a timely and successful transition? This one hour webinar by Larry Whittington will explain the key ISO 9001:2015 requirement changes and how they may affect your quality management system. Larry, who has trained, consulted, and audited on all four of the...
Read MoreAudit Conference
Larry Whittington will be a speaker at the 24th Annual ASQ Audit Conference on October 29-30, 2015. The conference will be held at the Peppermill Resort and Casino in Reno, Nevada. Click here to view the program. Click here to register for the conference. Click here to book a room at the hotel. Larry Whittington will speak at two sessions during the audit conference: Session A2: 10:45 AM on Thursday, October 29, 2015 ISO 9001:2015 – How Will It Change Your Audits? Session E3: 1:45 PM on Friday, October 30, 2015 ISO 9001:2015 – Plan...
Read MoreISO 9001:2015 Classes
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: September 15-16, 2015 in Orlando, FL (class is confirmed) SpringHill Suites – Orlando Airport 5828 Hazeltine National Drive Orlando, FL 32822 407-816-5533407-816-5533 Reservation link for $109 rate Free breakfast and Internet Free airport shuttle No parking fee November 12-13, 2015 in Atlanta, GA (class...
Read MoreWorker Engagement
You may have heard that ISO 9001:2015 will include a new requirement for top management to “engage” everyone that contributes to the effectiveness of the quality management system. To understand that requirement, we need to first understand what is meant by engagement. Principle The Quality Management Principle on Leadership states that leaders at all levels establish unity of purpose and direction, and create conditions in which people are engaged in achieving the quality objectives of the organization. The rationale for this...
Read MoreISO 14001:2015 Class
Enrollment is open for our new 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the class listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students To see the course description,...
Read MoreAudit Conference
Larry Whittington will be a speaker at the 24th Annual ASQ Audit Conference on October 29-30, 2015. The conference will be held at the Peppermill Resort and Casino in Reno, Nevada. Click here to view the program. Click here to register for the conference. Click here to book a room at the hotel. Larry Whittington will speak at two sessions during the audit conference: Session A2: 10:45 AM on Thursday, October 29, 2015 ISO 9001:2015 – How Will It Change Your Audits? Session E3: 1:45 PM on Friday, October 30, 2015 ISO 9001:2015 –...
Read More2020 Quality Report
The Automotive Industry Action Group (AIAG), in collaboration with Delotte Consulting, has published “2020 Quality”, a report on the “Automotive Industry’s View on the Current State of Quality and a Strategic Path Forward.” The survey results reveal that OEMs and suppliers both rank Problem Solving and Customer-Specific Requirements as the most critical issues impacting quality. Quality Management System, Product Development, and Loss of Experience round out the top five issues as ranked by all respondents. The...
Read MoreISO 9001:2015 Class
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: August 18-19, 2015 in Atlanta, GA (No seats remaining) September 15-16, 2015 in Orlando, FL SpringHill Suites – Orlando Airport 5828 Hazeltine National Drive Orlando, FL 32822 407-816-5533407-816-5533 Reservation link for $109 rate Free breakfast and Internet Free airport shuttle No parking fee November...
Read MoreISO 17021-1:2015
The newly published ISO 17021-1:2015, Conformity assessment – Requirements for bodies providing audit and certification of management systems, Part 1: Requirements, deals with the competence of certification bodies and their auditors. The new standard applies to the auditing and certification of all types of management systems in order to increase their value to organizations worldwide. This first edition of ISO 17021-1:2015 replaces the second edition of ISO 17021:2011. Certification Process Audits and certifications to management...
Read MoreISO 45001 for Safety
A new international standard for occupational health and safety got a big vote of confidence last month, taking it another step closer to publication. Work-related accidents and illness are an enormous burden for organizations, and society as a whole, costing over 2.3 million deaths a year, not to mention the more than 300 million non-fatal accidents (according to the International Labor Organization). With robust and effective processes in place, many incidents can be prevented. ISO 45001, Occupational health and safety, will help...
Read MoreISO 14001:2015 Class
Enrollment is open for our new 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the class listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students To see the course description, go this web...
Read MoreISO 9001:2015 Webinar
ISO/DIS 9001:2015 – Planning for the Changes 1:00 PM ET – Thursday, June 11, 2015 The new 2015 edition of the ISO 9001 quality management system standard is coming soon and is considered a major revision of the current 2008 edition. Are you aware of the significant changes? Will your organization be ready to make a timely and successful transition? This one hour webinar by Larry Whittington will explain the key ISO 9001:2015 requirement changes and how they may affect your quality management system. Larry, who has trained,...
Read MoreISO 9001:2015 Class
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: September 15-16, 2015 in Orlando, FL SpringHill Suites – Orlando Airport 5828 Hazeltine National Drive Orlando, FL 32822 407-816-5533407-816-5533 Reservation link for $109 rate Free breakfast and Internet Free airport shuttle No parking fee November 12-13, 2015 in Atlanta, GA SpringHill Suites –...
Read MoreISO 9001:2015, 8.5
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 9001:2015, 8.6
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 9001:2015, 8.7
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 14001:2015 Class
Enrollment is open for our new 1.5 day “ISO 14001:2015 Requirements and Transition Guidance” course. The student fee is $725 and includes lunch on the first day. Larry Whittington will be the instructor for the class listed below: November 10-11, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students To see the course description,...
Read MoreISO 9001:2015 Webinar
ISO 9001:2015 – Planning for the Changes 1:00 PM ET – Thursday, June 11, 2015 The new 2015 edition of the ISO 9001 quality management system standard is coming soon and is considered a major revision of the current 2008 edition. Are you aware of the significant changes? Will your organization be ready to make a timely and successful transition? This one hour webinar by Larry Whittington will explain the key ISO 9001:2015 requirement changes and how they may affect your quality management system. Larry, who has trained, consulted,...
Read MoreISO 9001:2015 Classes
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: August 18-19, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation link for $149 rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students September 15-16, 2015 in Orlando,...
Read MoreISO 9001:2015, 8.3
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 9001:2015, 8.4
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 9001:2015 Class
Enrollment is open for our new two day “ISO 9001:2015 Requirements and Transition Guidance” course. The student fee is $795 and includes lunch both days. Larry Whittington will be the instructor for the classes listed below: August 18-19, 2015 in Atlanta, GA SpringHill Suites – Atlanta Airport Gateway 2091 Convention Center Concourse College Park, GA 30337 770-907-8880770-907-8880 Reservation Link for $149 Room Rate Free breakfast and Internet Free ATL SkyTrain Parking fee waived for students September 15-16, 2015 in Orlando,...
Read MoreTypes of Changes
ISO/DIS 9001:2015 introduces the terms “planned” change, “unplanned” change, and “unintended” change. What are the differences? Planned Change An example of this usage in ISO 9001:2015 is clause 6.3, Planning of Changes: “Where the organization determines the need for change to the quality management system (see 4.4) the change shall be carried out in a planned and systematic manner.” A “planned” change is based on a deliberate decision to make a needed change. A planned change is...
Read MoreRisk Assessment
All of us manage risk in our everyday lives. It comes so naturally, that most of us don’t have to stop and think about the actions we take to reduce risk. You wear a helmet when biking. You walk across at the light. You use your seatbelt in the car. You wash your hands before eating. But at work, we are often unprepared for the risks that may keep us from achieving our business objectives. To understand how we can better control business risks, let’s start by defining “risk”. What is Risk? Risk is the “effect of...
Read MoreISO 9001:2015 Webinar
ISO 9001:2015 – Planning for the Changes 1:00 PM ET – Thursday, June 11, 2015 The new 2015 edition of the ISO 9001 quality management system standard is coming soon and will be a major revision of the current 2008 edition. Are you aware of the significant changes? Will your organization be ready to make a timely and successful transition? This one hour webinar by Larry Whittington will explain the key ISO 9001:2015 requirement changes and how they may affect your quality management system. Larry, who has trained, consulted, and...
Read MoreISO 9001:2015, 8.1
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreISO 9001:2015, 8.2
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), clause 6 (Planning for the Quality Management System), and Clause 7 (Support). Clause 8, Operation, has seven sub-clauses: 8.1 Operational Planning and Control 8.2 Determination of Requirements for Products and Services 8.3 Design and Development of Products and Services 8.4 Control of Externally Provided Products and Services 8.5 Production and Service Provision 8.6 Release of...
Read MoreOur New Course on ISO 9001:2015
The new edition of ISO 9001 is coming and will be a major revision of the current standard. Are you aware of the significant changes? Will your organization be ready to make the transition in a timely and successful manner? Larry Whittington has completed his 2.0 day “ISO 9001:2015 Requirements and Transition Guidance” course using the DIS (Draft International Standard) version of ISO 9001:2015. The course will be available for on-site and public classes after it is updated with the upcoming FDIS (Final Draft International...
Read MoreISO 9001:2015, 7.1
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System). Clause 7, Support, has five sub-clauses (shown below). This article is on the six sub-clauses of 7.1 Resources. 7. Support 7.1 Resources 7.1.1 General 7.1.2 People 7.1.3 Infrastructure 7.1.4 Environment for the Operation of Processes 7.1.5 Monitoring and Measuring Resources 7.1.6 Organizational Knowledge 7.2 Competence 7.3...
Read MoreISO 9001:2015, 7.2
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System). Clause 7, Support, has five sub-clauses (shown below). This article is on 7.2 Competence. 7. Support 7.1 Resources 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented Information 7.2 Competence Requirements: The organization must: a) determine the necessary competence of person(s) doing work under its control...
Read MoreISO 9001:2015, 7.3
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System). Clause 7, Support, has five sub-clauses (shown below). This article is on 7.3 Awareness. 7. Support 7.1 Resources 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented Information 7.3 Awareness Requirements: Persons doing work under the organization’s control must be aware of: a) the quality policy; b)...
Read MoreISO 9001:2015, 7.4
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System). Clause 7, Support, has five sub-clauses (shown below). This article is on 7.4 Communication. 7. Support 7.1 Resources 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented Information 7.4 Communication Requirements: Determine the internal and external communications relevant to the system, including: a) on what it...
Read MoreISO 9001:2015, 7.5
Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System). Clause 7, Support, has five sub-clauses (shown below). This article is on 7.5 Documented Information. 7. Support 7.1 Resources 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented Information 7.5 Documented Information has the following sub-clauses: 7.5.1 General 7.5.2 Creating and Updating 7.5.3 Control of...
Read MoreAudit at the Beach?
If you’ve been contemplating a job change, maybe a life of training, consulting, and auditing at your favorite beach would be of interest. See the description below extracted from the ISO.org web site. Whether it is the soft white sand, or the call of the sea, beaches have an amazing ability to attract people from far and wide. Now they are even easier to keep beautiful with the publication of the first International Standard for beaches. Beaches are not just for sun-seeking tourists. Beaches are important to our ecology, and keeping...
Read MoreISO/DIS 9001:2015, 6.1
Clause 6 of ISO/DIS 9001:2015 has three sub-clauses: 6. Planning for the Quality Management System 6.1 Actions to Address Risks and Opportunities 6.2 Quality Objectives and Planning to Achieve Them 6.3 Planning of Changes This article summarizes the ISO/DIS 9001:2015 requirements in Clause 6.1 and highlights the changes from ISO 9001:2008. Other articles in this newsletter describe clauses 6.2 and 6.3. 6.1 Actions to Address Risks and Opportunities 6.1.1 When planning for the quality management system, consider issues referenced in clause 4.1,...
Read MoreISO/DIS 9001:2015, 6.2
This article summarizes the ISO/DIS 9001:2015 requirements in Clause 6.2 and highlights the changes from ISO 9001:2008. 6.2 Quality Objectives and Planning to Achieve Them 6.2.1 Establish quality objectives at relevant functions, levels, and processes. The quality objectives must be: consistent with the quality policy; measurable; based on applicable requirements; relevant to conformity of products and services and enhancement of customer satisfaction; monitored; communicated; updated as appropriate. Retain documented information on the...
Read MoreISO/DIS 9001:2015, 6.3
This article summarizes the ISO/DIS 9001:2015 requirements in Clause 6.3 and highlights the changes from ISO 9001:2008. 6.3 Planning of Changes Where the organization determines the need for change to the quality management system (see 4.4) the change must be carried out in a planned and systematic manner. Consider the: purpose of the change and any of its potential consequences; integrity of the quality management system; availability of resources; allocation or reallocation of responsibilities and authorities. Changes: This clause...
Read MoreRequirements Definition
Annex SL of the ISO Directives, Part 1 describes the clause structure, core text, and common terminology for all new or changed ISO management system standards. Annex SL defines the term Requirement as the: “need or expectation that is stated, generally implied, or obligatory.” Note 1 of the definition says that “generally implied” means that it is custom or common practice for the organization and interested parties that the need or expectation under consideration is implied. Note 2 of the definition says that a...
Read MoreInformation Security
According to the Global State of Information Security® Survey 2015, the number of reported security incidents increased by 48% in 2014. Employees were the most cited culprits of these incidents. Surprisingly, information security budgets decreased slightly in 2014, and declines were also reported in fundamental security practices. The survey was a worldwide study by PricewaterhouseCoopers (PwC), Chief Information Officer (CIO) magazine, and Chief Security Officer (CSO) magazine. The results were based on the responses of more than 9,700 CEOs,...
Read MoreKeep Data Safe
An organization’s data is often its most valuable asset. Keeping it stored safely and effectively is increasingly a commercial and legal imperative. However, the process of managing it can be complex, covering not only how it is stored, but how to access it securely and communicate it across a wide range of media and devices. Securely storing and protecting data requires a lot more than a simple back up. A new standard for data storage security ensures your valuable information stays in safe hands. ISO 27040:2015 Information technology...
Read MoreOutsourcing Standard
Outsourcing, the transfer of work to an external company, is nothing new. But recent years have seen a large increase in this practice and the trend is expected to continue. Behind this pattern are companies choosing to focus on their core business areas and reduce costs. Although the premise of outsourcing can be beneficial, the introduction of an external third party can also backfire and result in lower quality, more complicated interactions, slower turnaround times, and unhappy customers and employees. However, a new ISO standard has been...
Read MoreISO 9001:2015, 5.1
ISO/DIS 9001:2015, in 3.05, defines Top Management as the person or group of people who directs and controls an organization at the highest level (for the scope of the quality management system). Clause 5 of ISO/DIS 9001:2015 has three sub-clauses: 5. Leadership 5.1 Leadership and Commitment 5.2 Quality Policy 5.3 Organizational Roles, Responsibilities, and Authorities This article summarizes the ISO/DIS 9001:2015 requirements in Clause 5.1 and highlights the changes from ISO 9001:2008. Other articles in this newsletter describe clauses 5.2...
Read MoreISO 9001:2015, 5.2
This article summarizes the ISO/DIS 9001:2015 requirements in Clause 5.2 and highlights the changes from ISO 9001:2008. 5.2 Quality Policy 5.2.1 Top management must establish, review, and maintain a quality policy that: is appropriate to the purpose and context of the organization; provides a framework for setting and reviewing quality objectives; includes a commitment to satisfy applicable requirements; includes a commitment to continual improvement of system. 5.2.2 The quality policy must be: available as documented...
Read MoreISO 9001:2015, 5.3
This article summarizes the ISO/DIS 9001:2015 requirements in Clause 5.3 and highlights the changes from ISO 9001:2008. 5.3 Organizational Roles, Responsibilities, and Authorities Top management must ensure that the responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization. Assign the responsibility and authority to: ensure that the system conforms to the requirements of ISO 9001; ensure that the processes are delivering their intended outputs; report on the performance of the...
Read MoreISO 90003:2014
ISO 90003:2014, “Software engineering – Guidelines for the application of ISO 9001:2008 to computer software” has been published. It provides guidance for organizations in the application of ISO 9001:2008 to the acquisition, supply, development, operation, and maintenance of computer software and related support services. ISO 90003:2014 does not add to or otherwise change the requirements of ISO 9001:2008. The guidelines provided in ISO 90003:2014 are not intended to be used as assessment criteria in quality management system...
Read MoreISO/CD 37001
A committee draft of ISO 37001, “Anti-bribery management systems”, is available. According to World Bank estimates, more than 1 trillion dollars (or 3 % of the world GDP) is paid annually in bribes. In many cases, it is tolerated as a necessary part of “getting business done” or “circumventing bureaucratic red tape”. According to an international study, 27 % of the 3,000 business people surveyed reported that they had lost business due to bribery by their competitors. The damage caused by bribery to...
Read MoreAudit Conference
Mark down October 29-30, 2015 on your calendar for the annual ASQ Audit Conference. The theme for the 2015 conference will be “Audits: Improving Performance, Managing Risk, Driving Customer Satisfaction and Revenue”. The conference will be held at the Peppermill Resort, Spa, and Casino in Reno, Nevada. Conference Overview: To achieve effective results, auditors are expected to influence managerial decision making with their audit findings. This conference focuses on the auditor’s role in identifying quality system issues to...
Read MoreEnergy Management
An “Energy Management” article in our December 2014 newsletter described the ISO 50000 series of energy management standards and provided an overview of: ISO 50001:2011, Energy management systems – Requirements with guidance for use ISO 50002:2014, Energy audits – Requirements with guidance for use ISO 50003:2014, Energy management systems – Requirements for bodies providing audit and certification of energy management systems The article mentioned three other energy management standards that would soon be...
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