ISO 9001:2015, 5.2

This article summarizes the ISO/DIS 9001:2015 requirements in Clause 5.2 and highlights the changes from ISO 9001:2008.

5.2 Quality Policy

Top management must establish, review, and maintain a quality policy that:

  • is appropriate to the purpose and context of the organization;
  • provides a framework for setting and reviewing quality objectives;
  • includes a commitment to satisfy applicable requirements;
  • includes a commitment to continual improvement of system.


The quality policy must be:

  • available as documented information;
  • communicated, understood and applied within the organization;
  • available to relevant interested parties, as appropriate.


  • This clause replaces old clause 5.3 on quality policy
  • Policy must be maintained, not just established and reviewed
  • Policy must be applied, not just communicated and understood
  • Must make it available to interested parties, as appropriate