ISO 9001:2015, 7.3

Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System).

Clause 7, Support, has five sub-clauses (shown below). This article is on 7.3 Awareness.

7. Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information

7.3 Awareness

Requirements:

Persons doing work under the organization’s control must be aware of:

a) the quality policy;
b) relevant quality objectives;
c) their contribution to effectiveness of the system, including benefits of improved quality performance;
d) implications of not conforming with system requirements.

Changes:

Elevates the old sub-clause 6.2.2.d to a separate clause.
Expands personnel to include persons under the organization’s control.
Awareness now covers the quality policy and objectives.
Adds awareness of the implications of not meeting requirements.