ISO 9001:2015, 7.3

Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System).

Clause 7, Support, has five sub-clauses (shown below). This article is on 7.3 Awareness.

7. Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information

7.3 Awareness


Persons doing work under the organization’s control must be aware of:

a) the quality policy;
b) relevant quality objectives;
c) their contribution to effectiveness of the system, including benefits of improved quality performance;
d) implications of not conforming with system requirements.


Elevates the old sub-clause 6.2.2.d to a separate clause.
Expands personnel to include persons under the organization’s control.
Awareness now covers the quality policy and objectives.
Adds awareness of the implications of not meeting requirements.