ISO 9001:2015, 7.4

Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System).

Clause 7, Support, has five sub-clauses (shown below). This article is on 7.4 Communication.

7. Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information

7.4 Communication

Requirements:

Determine the internal and external communications relevant to the system, including:

a) on what it will communicate;
b) when to communicate;
c) with whom to communicate;
d) how to communicate.

Changes:

This clause replaces the old clause 5.5.3 on internal communication.
Requirement is more explicit: What, When, Whom, and How.
Requirement has expanded to include “external” communication.
“Customer” communication was moved from old 7.2.3 to new 8.2.1.