ISO 9001:2015, 7.4

Previous newsletter articles have described the ISO/DIS 9001:2015 planned requirements and changes for clause 4 (Context of the Organization), clause 5 (Leadership), and clause 6 (Planning for the Quality Management System).

Clause 7, Support, has five sub-clauses (shown below). This article is on 7.4 Communication.

7. Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information

7.4 Communication


Determine the internal and external communications relevant to the system, including:

a) on what it will communicate;
b) when to communicate;
c) with whom to communicate;
d) how to communicate.


This clause replaces the old clause 5.5.3 on internal communication.
Requirement is more explicit: What, When, Whom, and How.
Requirement has expanded to include “external” communication.
“Customer” communication was moved from old 7.2.3 to new 8.2.1.