ANAB Complaints

The ANSI-ASQ National Accreditation Board (ANAB) accredits certification bodies for ISO 9001, ISO 14001, and many other management system standards.

The ANAB Complaint Center addresses complaints about certification bodies, certified organizations, and ANAB itself. A summary of the complaint types over the past ten years is shown below:

Complaints About Certification Bodies
Auditor = 12
Conflict of Interest = 23
Marketing = 28
Service = 108
Use of Mark = 8
Other = 62
Total = 241

Complaints About Certified Organizations
Mark = 29
Product/Service = 31
Other = 32
Total = 92

Complaints About ANAB
Criteria = 1
Fees = 1
Procedure = 2
Service = 24
Staff = 1
Other = 12
Total = 41

To search the complaints, or file a new complaint, go to the ANAB Complaint Center.