ISO 9001:2015, 7.4

Previous newsletter articles have described the ISO 9001:2015 requirements and changes for Clause 8 – Operation, Clause 9 – Performance Evaluation, and Clause 10 – Improvement.

Our last two newsletters included articles on the requirements in Clause 7 Support for Resources (7.1) and Competence (7.2).

This article is on 7.4 Communication. Another article in this newsletter is about 7.3 Awareness.

REQUIREMENTS:

Determine the internal and external communications relevant to the quality management system, including:

a) on what it will communicate;
b) when to communicate;
c) with whom to communicate;
d) how to communicate;
e) who communicates.

CHANGES:

This clause replaces the old clause 5.5.3 on internal communication.
Requirement is more explicit: What, When, Whom, How, and Who.
Requirement has expanded to include “external” communication.
“Customer” communication was moved from old 7.2.3 to new 8.2.1.

You can arrange for our 2.0 day “ISO 9001:2015 Requirements and Transition Guidance” course to be taught at your facility by contacting Larry Whittington at larry@whittingtonassociates.com, or 770-862-1766770-862-1766.