December, 2016 Newsletter Articles

ISO 9001:2015, 7.5

Dec 1, 2016 in Newsletter | Comments Off on ISO 9001:2015, 7.5

Previous newsletter articles have described the ISO 9001:2015 requirements and changes for Clause 8 – Operation, Clause 9 – Performance Evaluation, and Clause 10 – Improvement. Our last three newsletters included articles on the requirements in Clause 7 – Support for Resources (7.1), Competence (7.2), Awareness (7.3), and Communications (7.4). This article is on: 7.5 Documented Information 7.5.1 General 7.5.2 Creating and Updating 7.5.3 Control of Documented Information Before reviewing the requirements, lets discuss...

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Data Breaches

Dec 1, 2016 in Newsletter | Comments Off on Data Breaches

If your business experiences a data breach, what should you do? The Federal Trade Commission’s new Data Breach Response: A Guide for Business and accompanying video can help you figure out what steps to take and who to contact. Among the key steps are: securing physical areas, cleaning up your website, and providing breach notification. The guide also includes a model data breach notification letter. For related advice on implementing a plan to protect customer information and prevent breaches, check out the FTC’s Protecting...

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Vision, Mission, Values, Goals, and Objectives

Dec 1, 2016 in Newsletter | Comments Off on Vision, Mission, Values, Goals, and Objectives

Does your organization understand the differences between statements of Vision, Mission, Values, Goals, and Objectives? You SEE a Vision (a verbal image of what we ultimately want to achieve) You HAVE a Mission (your business purpose and market sector) You BELIEVE in Values (your moral compass and expected behavior) You PURSUE Goals (the results we choose to accomplish) You ACHIEVE Objectives (measurable targets along the path to our goals) Shared Views Organizational purpose comes from a shared view of our vision, mission, and values....

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SMARTER Objectives

Dec 1, 2016 in Newsletter | Comments Off on SMARTER Objectives

SMART has become a useful acronym for setting objectives. Each letter in SMART refers to a different criterion for judging objectives. One usage is Specific, Measurable, Achievable, Relevant, and Timely. Specific: Identify the expected result. Be precise on the desired outcome. Ensure the concerned persons know what is required. Measurable: Quantify the result and ensure you have a reliable system for measuring it. You should know when you have achieved the objective. Achievable: Establish a realistic and attainable objective given the target...

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