Examples of Internal Issues

According to ISO 9001:2015, 4.1, Note 3, internal issues are related to values, culture, knowledge, and performance. Examples are:

  • Structure of organization
  • Implementation or transition to ISO 9001:2015
  • Expected retirement of key personnel
  • Availability of reliable, qualified workforce
  • Capacity for product production; service delivery
  • Addition of a second shift for increased sales
  • Aging machinery or obsolete equipment
  • Aging workforce and new hires
  • Formation of a labor union
  • Relocation of the company
  • Business performance
  • Poor customer satisfaction
  • Improvement to processes
  • Resilience of infrastructure
  • Extent of outsourcing
  • Contractual arrangements with customers
  • Relationship with investors
  • Service level agreements with customers
  • Expiration of government funding
  • Work stoppage
  • Computer hacking
  • Social media
  • Organizational culture and behavior
  • Corporate governance

McKinsey 7S Model

The McKinsey 7S Model is based on the theory that, for an organization to perform well, there are seven elements that need to be aligned and mutually reinforcing.

The model can be used to understand how the organizational elements are interrelated and ensure that the wider impact of changes made in one area is taken into consideration. It can also be used to identify categories for determining internal business issues.

1. Strategy – Purpose of the business and the way the organization seeks to enhance its competitive advantage.

2. Structure – Division of activities; integration and coordination mechanisms.

3. Systems – Formal procedures for measurement, reward, and resource allocation.

4. Shared Values – Beliefs and principles which guide decisions and behavior of management and employees.

5. Skills – Organization’s core competencies and distinctive capabilities.

6. Staff – Organization’s human resources, demographic, educational, and attitudinal characteristics.

7. Style – Typical behavior patterns of key groups, such as managers and other professionals.

The above examples of internal issues are covered in a team activity within our 1.5 day onsite ISO 9001:2015 Requirements course.