June, 2018 Newsletter Articles

Cybersecurity Framework

Jun 1, 2018 in Newsletter | Comments Off on Cybersecurity Framework

The U.S. Commerce Department’s National Institute of Standards and Technology (NIST) has released version 1.1 of its “Framework for Improving Critical Infrastructure Cybersecurity”, more widely known as the Cybersecurity Framework. You can download the 44-page “Framework for Improving Critical Infrastructure Cybersecurity” at this NIST web page. The framework was developed with a focus on industries vital to national and economic security, including energy, banking, communications, and the defense industrial base....

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ISO 14000 Standards

Jun 1, 2018 in Newsletter | Comments Off on ISO 14000 Standards

The ISO 14000 family of standards provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities. The standards listed below that are under development use the following terms to indicate their status: NP = New Project AWI = Approved Work Item WD = Working Document CD = Committee Draft DIS = Draft International Standard FDIS = Final Draft International Standard You can read about these standards and order the published versions at  www.iso.org. We offer public courses: ISO...

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Leadership Principle

Jun 1, 2018 in Newsletter | Comments Off on Leadership Principle

Leadership is one of the quality management principles defined in ISO 9000:2015, the Fundamentals and Vocabulary standard. The seven quality management principles are: 1. customer focus; 2. leadership; 3. engagement of people; 4. process approach; 5. improvement; 6. evidence-based decision making; 7. relationship management. Leadership Leaders establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives. Rationale Creation of unity of purpose, and the...

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Leadership Requirements

Jun 1, 2018 in Newsletter | Comments Off on Leadership Requirements

ISO 9001:2015, clause 5.1, states that top management must demonstrate leadership and commitment with respect to the quality management system. Top management is defined in ISO 9000:2015 as the person (or group of people) who directs and controls an organization at the highest level. Top management has the power to delegate authority and provide resources within the organization. We should remember that a Manager administers, controls, and directs; a Leader influences, motivates, and inspires trust. The sub-clauses of clause 5.1.1 state that...

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Customer Focus

Jun 1, 2018 in Newsletter | Comments Off on Customer Focus

ISO 9001:2015, clause 5.1, Leadership and Commitment, includes requirements in sub-clause 5.1.2 for Customer Focus. It states that top management must demonstrate leadership and commitment with respect to customer focus by ensuring that: a) customer and applicable statutory and regulatory requirements are determined, understood and consistently met;   b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;   c. the focus on enhancing...

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