Leadership Principle

Leadership is one of the quality management principles defined in ISO 9000:2015, the Fundamentals and Vocabulary standard. The seven quality management principles are:

1. customer focus;
2. leadership;
3. engagement of people;
4. process approach;
5. improvement;
6. evidence-based decision making;
7. relationship management.


Leaders establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.


Creation of unity of purpose, and the direction and engagement of people, enable an organization to align its strategies, policies, processes and resources to achieve objectives.


Potential leadership benefits include:

  • increased effectiveness and efficiency in meeting the organization’s quality objectives;
  • better coordination of the organization’s processes;
  • improved communication between levels and functions of the organization;
  • development and improvement of the capability of the organization and its people to deliver desired results.


Possible leadership actions include:

  • communicate the organization’s mission, vision, strategy, policies and processes;
  • create and sustain shared values, fairness, and ethical models for behavior;
  • establish a culture of trust and integrity;
  • encourage an organization-wide commitment to quality;
  • ensure that leaders at all levels are positive examples to people in the organization;
  • provide people with required resources, training, and authority to act with accountability;
  • inspire, encourage, and recognize the contribution of people.