Integrated Management Review

Top management reviews of a management system are critical to evaluate performance and determine trends for decisions and actions.

The quality standard (ISO 9001:2015), environmental standard (ISO 14001:2015), and health and safety standard (ISO 45001:2018) all include requirements for management review.

This article describes a management review process for an integrated quality, environmental, and health and safety management system.

Requirements for Review

Top management must review the organization’s management system, at planned intervals, to ensure its continuing suitability, adequacy, and effectiveness.

The purpose of the review is to evaluate the performance of the management system and determine its continuing:

  • Suitability – fit for organization, its operation, its culture and business systems
  • Adequacy – meets requirements of standards and is implemented appropriately
  • Effectiveness – achieves the desired results (intended outcomes)

Top management must also review the management system for alignment with the strategic direction of the organization.

Guidance for Review

Management reviews should be high-level meetings. They should not be exhaustive reviews of detailed information.

A management review of the required topics does not have to take place all in one session. The review topics can be addressed in separate meetings, or as part of regularly scheduled board meetings or operational meetings to add value and avoid redundancy. However, the organization should ensure that all the management review requirements are met.

Management reviews must be conducted at planned intervals, but that interval could be daily, weekly, monthly, quarterly, semi-annually, or even annually. The review frequency will depend on factors such as the performance and stability of the management system, the timing and types of information to be covered, whether it will be one review or a series of reviews, and its possible synchronization with other business meetings.

Some management review activities may be carried out by various levels of the organization, provided the results are made available to top management.

Inputs for Review

The management review must be planned and carried out to consider these agenda topics:

1. Status of actions from previous management reviews.
2. Changes in:

  • relevant external and internal issues
  • needs and expectations of interested parties
  • legal requirements and compliance obligations
  • significant environmental aspects
  • risks and opportunities

3. Performance of the management system, including trends in:

  • customer satisfaction
  • feedback from relevant interested parties
  • extent to which quality, environmental, and safety objectives have been met
  • process performance and conformity of products and services
  • safety incidents
  • nonconformities and corrective actions
  • continual improvement
  • monitoring and measurement results
  • fulfillment of compliance obligations
  • audit results
  • risks and opportunities
  • safety consultation and participation of workers
  • performance of external providers

4. Adequacy of resources for maintaining an effective management system.
5. Relevant communications with interested parties, including complaints.
6. Effectiveness of actions taken to address risks and opportunities.
7. Opportunities for improvement.

Guidance for Inputs

The intent of the listed topics above is to establish the inputs that an organization needs to consider in evaluating the performance and effectiveness of the management system.

The inputs should be used to determine trends for making decisions and taking actions related to the management system.

Additional items can be included in the management review to determine if the organization is achieving, and will be able to continue to achieve, its intended results. For example:

  • new product introduction
  • training plans
  • life cycle controls
  • information security
  • business continuity
  • financial results
  • new business opportunities
  • field or market problems or opportunities

Outputs for Review

The outputs of the management review must include:

1. Decisions on continuing suitability, adequacy, and effectiveness of management system
2. Decisions on opportunities for improvement
3. Decisions on changes to the management system
4. Decisions on needed resources
5. Actions when quality, environmental, and safety objectives have not been achieved
6. Opportunities to improve management system integration with other business  processes
7. Any implications for strategic direction of organization

Top management must communicate the relevant health and safety-related outputs of management reviews to workers, and, where they exist, workers’ representatives.

The organization must retain documented information as evidence of the results of management reviews.

Guidance for Outputs

Records of management reviews must be retained, including items such as meeting minutes, presentations, and reports. This evidence will be needed to monitor planned actions and to provide proof of conformity for later audits of the management review process.

The status of actions identified during a management review will be included as an input to the next management review meeting.

Review References

To view the specific requirements for management review, see these standards:

  • ISO 9001:2015, clause 9.3
  • ISO 14001:2015, clause 9.3
  • ISO 45001:2018, clause 9.3

To view the guidance provided for management reviews, see these standards:

  • ISO/TS 9002:2016, clause 9.3
  • ISO 14001:2015, clause A9.3
  • ISO 45001:2018, clause A9.3

Review Templates

We have a free Integrated Management Review meeting template available, as well as, free templates for ISO 9001, ISO 14001, ISO 45001, ATF 16949, AS9100, AS9110, and AS9120.

To request a copy of one or more of these templates, please send an email to larry@whittingtonassociates.com and specify which standard(s).