Education Management System

The new ISO 21001:2018, Educational organizations – Management systems for educational organizations – Requirements with guidance for use, is available.


ISO 21001 specifies requirements for a management system for educational organizations when such an organization:

1. needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning, or research;

2. aims to enhance satisfaction of learners, other beneficiaries, and staff through the effective application of its management system, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.

All requirements of ISO 21001 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning, or research, regardless of the type, size, or method of delivery.

ISO 21001 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.


The potential benefits to an organization of implementing a management system for educational organizations based on ISO 21001 are:

a) better alignment of objectives and activities with policy (including mission and vision);

b) enhanced social responsibility by providing inclusive and equitable quality education for all;

c) more personalized learning and effective response to all learners and particularly to learners with special education needs, distance learners, and lifelong learning opportunities;

d) consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency;

e) increased credibility of the organization;

f) a means that enables educational organizations to demonstrate their commitment to effective educational management practices;

g) a culture for organizational improvement;

h) harmonization of regional, national, open, proprietary, and other standards within an international framework;

i) widened participation of interested parties;

j) stimulation of excellence and innovation.

Note: The standard does not apply to organizations that only produce or manufacture educational products.


ISO 21001:2018, the world’s first management system standard for the education sector is available at this ISO web page for about $180.