Newsletter

ISO 10014 to “Show Us the Money!”

May 11, 2005 in Newsletter | 0 comments

ISO/DIS 10014, Quality Management Systems: Guidelines for Realizing Financial and Economic Benefits, aims to provide financial arguments for implementing or updating a quality management system. Tommie J. Johansson is the convener, and Paul C. Palmes is the secretary, of the working group for ISO 10014. They wrote a recent article in ISO Management Systems that was titled, “Show me the money!” How quality management systems affect the bottom line. They point out that quality programs are an investment and should be assessed in...

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AS and TS Additions for Internal Audit

May 11, 2005 in Newsletter | 0 comments

The aerospace (AS9100) and automotive (ISO/TS 16949) industry versions of ISO 9001:2000 add requirements beyond those in clause 8.2.2 for internal audit. You should examine these extra requirements to see if they might be good additions for your internal audit policies and procedures. AS9100:2004 (Revision B) The aerospace standard expands on ISO 9001:2000 with these additional internal audit requirements: 8.2.2 Internal Audit Detailed tools and techniques must be developed, such as checksheets, process flowcharts, or any similar...

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Registrar Rankings in United States and by Industry Standards

Apr 11, 2005 in Newsletter | 0 comments

Quality Systems Update has unveiled a new global ranking of certification bodies based on its free search engine, WhosRegistered.com. Based on submissions to QSU Publishing as of December 1, 2004, the registration totals for different geographic areas and industries are shown below: ISO 9001 World-Wide ISO 9001 United States BSI 40,788 BSI 5,389 PJR 9,230 QMI 3,742 URS 8,032 DNV 3,285 QMI 7,579 PJR 3,232 ABS QE 5,789 UL 3,028 SGS 4,402 LRQA 2,944 DNV 4,357 BVQi 2,180 UL 3,573 ABS...

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Best Practices for Information Retention and Maintenance

Apr 11, 2005 in Newsletter | 0 comments

Leading global technology companies have announced the formation of the Compliance and Management of Electronic Information (CMEI) Working Group. As part of the Internet Law & Policy Forum (ILPF), the CMEI Working Group will work with both public and private sector representatives, as well as other industry groups, to create a global, cross-industry framework for managing electronic information for compliance. Hitachi Data Systems, HP, Network Appliance, Open Text, Oracle, Plasmon, Sun Microsystems, and VERITAS Software Corporation will...

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ISO to Develop New Food Safety Standard

Apr 11, 2005 in Newsletter | 0 comments

ISO/FDIS 22000, Food Safety Management Systems – Requirements for Organizations throughout the Food Chain, has been approved for Final Draft status. It combines quality concepts from ISO 9001:2000 with the Hazard Analysis and Critical Control Point (HACCP) system. This standard is intended for use by farmers, ranchers, food processors, wholesalers, distributors, retail stores, and food outlets. The five key elements of ISO 22000 are 1) interactive communication, 2) system management, 3) process control, 4) HACCP principles, and 5)...

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ANSI to Accredit Food Safety Auditors

Apr 11, 2005 in Newsletter | 0 comments

The Food Marketing Institute (FMI) has selected the American National Standards Institute (ANSI) to accredit the certification bodies that audit suppliers under FMI’s Safe Quality Food (SQF) Program. This new partnership is designed to help strengthen food safety procedures and improve quality for consumers. ANSI will help ensure the auditing organizations are legal entities, independent and free of conflicts of interest, employ qualified people, have proper oversight, and otherwise comply with the requirements of ISO Guide...

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ANAB Advisory on Conflict of Interest with Consulting

Apr 11, 2005 in Newsletter | 0 comments

This article is based on ANAB Advisory 16. To see other Advisories, go to: http://www.anab.org and click on “Advisories”. ANAB Advisories represent positions taken, or policies established, on operational issues related to programs operates by ANAB. One basis of the value of third-party conformance assessment and certification is that the registration process, audits, and certification decision are objective and impartial and not influenced by conflicting interests. This basic premise is unambiguously expressed in ISO Guides 62...

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ISO Guidelines on Social Responsibility

Mar 11, 2005 in Newsletter | 0 comments

The first meeting of the ISO group developing the International Standard for guidelines on social responsibility has been scheduled for March 7-11, 2005 in Salvador, Bahia, Brazil. ISO expects that developing the standard will take three years, with publication in early 2008. The standard will provide guiding principles on social responsibility. It will not be a management system standard and will not be for certification purposes. For more information, go...

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Business Continuity, Security, and Emergency Management

Mar 11, 2005 in Newsletter | 0 comments

Do you know the right questions to ask about your organization’s level of preparedness in business continuity, information security, physical security, and emergency management? These questions posed by Paul Kirvan at ContingencyPlanning.com may help determine if your organization needs help. Information Security When was the last time you experienced a breach of security that resulted in damage to valuable company information? How do you currently ensure the confidentiality, integrity, and availability of your firm’s critical...

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Whittington to Speak at ASQ’s 12th Annual ISO 9000 Summit

Mar 11, 2005 in Newsletter | 0 comments

Larry Whittington will speak at the ASQ 12th Annual ISO 9000 Summit  (April 4-5) in Atlanta, GA. His session on “Document and Record Control: Basic Requirements and Industry Views” will be 11:15 AM – 12:15 PM on Tuesday, April 5. Early bird registration rates for the conference are available until March 10. Learn more at (http://www.asq.org/ed/conferences/iso/2005/index.html). Larry’s presentation will address the basic document and record control requirements of ISO 9001:2000, plus the guidance of: ISO 9004...

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ISO Software Engineering Standards Issued in 2004

Mar 11, 2005 in Newsletter | 0 comments

These software engineering standards issued by ISO in 2004 may be of interest to your organization: ISO/TR 9126-4:2004 – Software engineering – Product quality: Part 4: Quality In Use Metrics. Provides quality in use metrics for measuring the attributes defined in ISO 9126-1 (Quality Model). ISO/TR 9126-4 contains an explanation of how to apply software quality metrics, a basic set of metrics for each characteristic, and an example of how to apply metrics during the software product life cycle. ISO/TR 14143-5:2004 –...

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Next Revision to ISO 9001 is Planned for 2008

Mar 11, 2005 in Newsletter | 0 comments

Based on ISO TC 176 committee meetings, it appears the next revision to ISO 9001 may be published in third quarter 2008. The ISO 9001:2000 changes are being called an “amendment” to convey the committee’s intent to limit the changes to those needed for clarification of the standard. Anything considered having a high impact on users will be held for a future revision. For the ISO 9004:2000 guidance document, the term “revision” is being used since the committee intends to introduce substantive changes. The...

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IAF Transition Guidance for ISO 14001:2004

Feb 11, 2005 in Newsletter | 0 comments

The International Accreditation Forum (IAF), in consultation with the International Organization for Standardization (ISO), have set the expiration date for all 60,000 certificates to ISO 14001:1996 at May 15, 2006. After this date, the only valid accredited certificates for environmental management systems will be those issued against the requirements of the new ISO 14001:2004 edition of the standard. In setting this transition period of 18 months from the publication date of the new ISO 14001 edition, IAF and ISO took into account: six...

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Auditing for Continual Improvement

Feb 11, 2005 in Newsletter | 0 comments

How does an auditor judge how much improvement is “enough”? The ISO 9001:2000 requirement is for continual improvement of the effectiveness (results) of the quality management system. Continual improvement will be assessed based on the quality objectives set by top management. Quality Objectives The auditor should determine if the organization has attempted to set objectives that establish the correlation between three factors: corporate objectives customer needs market expectations Thereafter, it is up to the organization to...

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Writing: A Ticket to Work … Or a Ticket Out

Feb 11, 2005 in Newsletter | 0 comments

The National Commission on Writing issued a report titled, “Writing: A Ticket to Work … Or a Ticket Out: A Survey of Business Leaders”. The survey concluded that writing in today’s workplace is a “threshold skill” for hiring and promotion among salaried employees. In other words, writing is a ticket to professional opportunity, while poorly written job applications are a figurative kiss of death. Estimates based on the survey reveal that employers spend billions annually to correct writing deficiencies. One...

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RABQSA Criteria for Quality Auditor Certification

Feb 11, 2005 in Newsletter | 0 comments

The new RABQSA organization (replaced the RAB on January 1, 2005) offers two types of certification schemes for quality management system auditors: 1. Accredited: competency-based referencing ISO 17024:2003, and 2. Non-Accredited: based on the prior RAB scheme (to be phased out YE2006). Certification Grades The old RAB scheme had three QMS auditor certification grades: Provisional Auditor, Auditor, and Lead Auditor. The new RABQSA accredited scheme has five grades: Provisional QMS Auditor QMS Auditor Principal QMS Auditor Lead QMS...

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Tips for Selecting a Certification Body

Feb 11, 2005 in Newsletter | 0 comments

Did you notice the title of this article refers to “Certification Body” instead of “Registrar”? The new ANAB web site (http://www.anab.org) uses Certification Bodies (CBs) like the rest of the world, not Registrars as previously used by the RAB. This terminology change took place when the ANSI-RAB National Accreditation Board became the ANSI-ASQ National Accreditation Board (ANAB). On the ANAB web site, they have a section titled, “Tips for Selecting a Certification Body”:   As with most of life’s...

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New RABQSA and ANAB Web Sites

Jan 11, 2005 in Newsletter | 0 comments

The RAB will cease operation on January 1, 2005 and be replaced by RABQSA International. The ANSI-RAB National Accreditation Board will become the ANSI-ASQ National Accreditation Board (ANAB). New web sites are under construction at: http://www.rabqsa.com and http://www.anab.org

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Online Source for Workplace Safety Regulations

Jan 11, 2005 in Newsletter | 0 comments

If you want a quick resource for tracking government regulations, as well as, the materials and information to stay compliant, go to: <http://www.complianceregs.com. Here, in one place, you will find virtually all the safety data you need, including: Current regulations from the U.S. Code of Federal Regulations, including the full text of the OSHA, Construction, EPA, and DOT regulations Notices, proposed rules, and other documents from the Daily Federal Register A searchable MSDS database containing more than 350,000 Material Safety Data...

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Auditing Statutory and Regulatory Requirements

Jan 11, 2005 in Newsletter | 0 comments

This article is based on an auditing guidance paperavailable at <http://isotc176sc2.elysium-ltd.net/APG_index.html>. ISO 9001:2000 requires an organization to identify and control the statutory and regulatory requirements applicable to its products (including services). It is up to the organization how to do this within its quality management system. The organization should demonstrate that the legal requirements applicable to its products / services have been properly identified, are available, and easily retrievable. Auditors need to...

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New ISO 9001:2000 Interpretations

Jan 11, 2005 in Newsletter | 0 comments

ISO Technical Committee 176 established a web site for ISO 9001:2000 interpretations at <http://www.tc176.org/Interpre.asp>. Their earlier interpretations were included in our January 2004 and September 2004 newsletters. Since those newsletters, the committee has added these ISO 9001:2000 interpretations: ISO 9001:2000 Interpretation RFI – 043 Request: ISO 9001:2000 Clause 7.3 Does ISO 9001:2000 require Clause 7.3 to be applied to the design and development of the package necessary to preserve the conformity of the product during...

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Preparing your Organization for an Audit

Jan 11, 2005 in Newsletter | 0 comments

To prepare an organization for an audit, managers should: Become familiar with the documents for their area Walk through the area for a spot check on operations Verify that only valid documents are in use Ensure the work areas are clean and orderly Confirm that past nonconformities have been fixed Brief employees on how to interact with auditors Communicate a positive, learning view of the audit For external audits requiring an escort, your guides should: Know the quality system and how it operates Understand the audit plan and...

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ISO 14001:2004 and ISO 14004:2004 Are Published

Dec 20, 2004 in Newsletter | 0 comments

ISO has published revised, improved versions of ISO 14001 and ISO 14004. These standards are expected to put the benefits of implementing an environmental management system (EMS) within the reach of an even greater number and variety of organizations. “These standards represent the state of the art in environmental management practice,” affirmed ISO Secretary-General Alan Bryden, “and are at the leading edge of ISO’s comprehensive offering to help organizations address all three dimensions of sustainable development...

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ISO Issues New Conformity Assessment Standards

Dec 20, 2004 in Newsletter | 0 comments

This article describes the following new Conformity Assessment standards: ISO 17000:2004, Conformity assessment – Vocabulary and general principles ISO Guide 60:2004, Conformity assessment – Code of good practice ISO Guide 67:2004, Conformity assessment – Fundamentals of products certification ISO Guide 28:2004, Conformity assessment – Guidance on third-party certification system for products ISO 17011:2004, Conformity assessment – General requirements for accreditation bodies accrediting conformity assessment...

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ISO/TR 14969 Available with Guidance on ISO 13485

Dec 20, 2004 in Newsletter | 0 comments

ISO/TR 14969:2004 is available with guidance for the application of the medical device requirements contained in ISO 13485:2003. It does not add to, or change, the requirements of ISO 13485. The guidance can be used to better understand the requirements of ISO 13485 and to illustrate some of the variety of methods and approaches available for meeting its requirements. This new standard can be ordered through ANSI for $137...

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New Auditor Certification Process with RABQSA

Dec 20, 2004 in Newsletter | 0 comments

If you are an RAB certified auditor, the planned merger of the RAB and QSA organizations will affect your continued auditor certification. In the past, certification basically consisted of successfully completing an auditing class, passing its examination, and then collecting sufficient audits on your log for submission to the RAB. Beginning next year, the auditor certification process will require passing an online psychometric test to determine if you have the desired attributes. Knowledge and skills will still be determined and may be...

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ISO/DIS 17021 Requires an Onsite Readiness Review

Dec 20, 2004 in Newsletter | 0 comments

ISO/DIS 17021 is titled, “Conformity assessment – Requirements for bodies providing audit and certification of management systems.” This draft standard states initial registration audits are to be conducted in two stages: Stage 1 – Readiness Review, and Stage 2 – Site Audit. Offsite readiness reviews have been common in the past and may have only required the submission of the quality manual for review. In the near future, when ISO 17021 becomes a requirement for registrars, that will no longer be the case. Onsite...

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ISO 17050 for Supplier Declaration of Conformity

Dec 20, 2004 in Newsletter | 0 comments

ISO 17050-1:2004 and ISO 17050-2:2004 give added weight to a supplier’s declaration of conformity. These new standards define requirements for suppliers to meet when they make formal claims that products, services, systems, processes, or materials conform to relevant standards, regulations, or other specifications. Claims that meet the requirements of ISO 17050 are expected to inspire greater confidence among governments, regulatory authorities, consumers, and end users than claims without such backing. This is because the standard...

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Obstacles on the Path to Registration

Nov 20, 2004 in Newsletter | 0 comments

Are you planning to seek registration to ISO 9001:2000 or one of the related industry sector schemes? Be prepared to encounter one or more of these problems on your journey: 1. Difficulty identifying and creating new processes within the system. 2. Creation of unneeded detail in documented procedures and instructions. 3. Lack of visible and demonstrated management commitment and support. 4. Personnel not following the prescribed procedures per their training. 5. Resistance by some employees to process measurements and change. 6. Conflicting...

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Process-Based Auditing for ISO/TS 16949:2002

Nov 20, 2004 in Newsletter | 0 comments

The 2nd Edition of the Automotive Certification Scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition, requires organizations and registrars to conduct process-based audits. According to section 2.7, each onsite audit by a registrar (initial, surveillance, and recertification) must include an audit of: a) Implementation of requirements for new customers since the last audit b) Customer complaints and organization responses c) Internal audit and management review results and actions d) Progress made toward continual improvement...

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Software Project Management Practices: Failure vs. Success

Nov 20, 2004 in Newsletter | 0 comments

The October 2004 issue of CrossTalk, the Journal of Defense Software Engineering, includes an article by Capers Jones titled, “Software Project Management Practices: Failure Versus Success”. The analysis of approximately 250 large software projects between 1995 and 2004 shows an interesting pattern. When comparing large projects that successfully achieved their cost and schedule estimates against those that ran late, were over budget, or were canceled without completion, six common problems were observed: poor project...

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ISO/TS 16949:2002 Corrected Version and New Rules

Nov 20, 2004 in Newsletter | 0 comments

The ISO/TS 16949:2002 Corrected Version has been released and is available through AIAG. Current copies of ISO/TS 16949:2002 are still valid provided you have the four errata issued by ISO and the IATF. You can download the errata at:http://www.aiag.org/publications/quality/iatfquality.cfm In addition, ISO/TS 16949:2002 Rules 2nd Edition has been released. It is available for $15 for members and $45 for non-members. The ISO/TS 16949:2002 Rules First Edition remains in effect until December 15, 2004. The ISO/TS 16949:2002 Corrected Version and...

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Emergency Management and Business Continuity

Nov 20, 2004 in Newsletter | 0 comments

The National Fire Protection Association’s well-known standard, NFPA 1600, recently received the seal of approval by being endorsed by the 9/11 Commission in its report to the nation. The commission asked the American National Standards Institute to develop a “consensus on a National Standard for Preparedness” for the private sector. ANSI recommended a voluntary program based on NFPA 1600 and the commission agreed. Here is the commission’s recommendation: “We endorse the American National Standards Institute’s...

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ISO Survey of ISO 9001 and ISO 14001 Certificates

Oct 20, 2004 in Newsletter | 0 comments

The annual ISO survey of ISO 9001 and ISO 14001 certificates has been published and reveals the worldwide situation at the end of 2003, which was a year of transition for ISO 9000 and confirmed growth of ISO 14001. ISO itself does not issue ISO 9001 and ISO 14001 certificates. However, it carries out the ISO Survey (now in its 11th year) as a public information service. ISO collects the survey data from disparate sources and cannot guarantee their quality and accuracy. However, the survey is eagerly awaited each year since it provides a unique...

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New US Supplemental Version of ISO 19011

Oct 20, 2004 in Newsletter | 0 comments

The new US supplemental version of ISO 19011 is now available from ASQ. It contains the full text of ISO 19011:2002 (the auditing guidelines standard for quality and environmental systems), along with supplemental text intended for organizations with simple systems. The official title of the document is ANSI/ISO/ASQ QE19011S-2004. The additional guidance is provided for small organizations that may wish to consider its application to the full range of audit activities (first, second, and third-party audits) and for any users that wish to apply...

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Documentation Tips Using Microsoft® Word

Oct 20, 2004 in Newsletter | 0 comments

Are you using the full power of Microsoft® Word in your quality documentation activities? I find many students in my Quality System Documentation classes are unaware of one or more of the following functions (based on Word 2002): 1. Review Comments If you have been asked to review a draft document, don’t return your comments in an email note. There is a much easier way to provide your comments to the author. Use the Comment feature of Word to annotate the electronic copy of the document. Select the text for your comments and...

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Using Lists and Alerts in Documents

Oct 20, 2004 in Newsletter | 0 comments

In past newsletters, we covered Syntax, Vocabulary, Complexity, Numbers, Format, Style, Organization, and Conditionsfrom our list of writing concepts. This month we finish with Lists and Alerts. Lists Present a sequence of multiple items in a list to help the reader organize, understand, and remember the information. Use formatted lists with bulleted or numbered items. Use overview headings to identify the groups of items. Alerts You may need to alert the reader to potential hazards. Use WARNINGS to identify situations that...

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Document Control and Flowcharting Tools

Oct 20, 2004 in Newsletter | 0 comments

Students often ask for recommendations on software tools for controlling documents and preparing flowcharts. The web sites for some of the more popular tools are listed below: Document Control Software EtQ Solutions <www.etq.com> ISOQuest <www.globalquality.com> Q&MIS Suite <www.pilgrimsoftware.com> Powerway <www.powerwayinc.com> Qpulse <www.qualityamerica.com> Document control software may provide solutions that are Internet or Intranet based and accessible through your web browser, MS Office, or...

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Free Listing of ISO 9001 and ISO 14001 Registrations

Sep 20, 2004 in Newsletter | 0 comments

Want to locate a registered supplier anywhere in the world? Access <http://www.whosregistered.com>. This free site maintained by QSU Publishing Company is the largest international listing of ISO 9001 and ISO 14001 certificate holders. As part of this global online service, the site includes the entire worldwide database of some 50,000 certificates issued by British Standards Institution (BSI), the world’s largest issuer of third-party management systems certificates. In addition, the database holds another 80,000 listings from other...

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New ISO 9001:2000 Interpretations

Sep 20, 2004 in Newsletter | 0 comments

ISO Technical Committee 176 established a web site for ISO 9001:2000 interpretations at <http://www.tc176.org/Interpre.asp>. Their initial set of 14 interpretations were included in our January 2004 newsletter. The ISO 9001:2000 interpretations added since that time are shown below.  ISO 9001:2000 Interpretation RFI – 026 Request: ISO 9001:2000 Clauses: 4.2.2 c) and 4.1 b) Does Clause 4.2.2 c), require that the manual include a description of the processes, in addition to a “description of the interaction between the processes of...

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Office Solution Accelerator for Business Scorecards

Sep 20, 2004 in Newsletter | 0 comments

Microsoft recently announced a Business Scorecard addition to their suite of Office Solution Accelerators. These Accelerators are integrated sets of software components, templates, and architectural guidance designed to solve a specific problem across common business areas. Built on the Microsoft Office System, these free Office Solution Accelerators can help your company address its key enterprise needs. Three of the Accelerators are briefly described below. To read more, see a demo, and download free copies, go...

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Conditions: The Decision Criteria

Sep 20, 2004 in Newsletter | 0 comments

In some documents, you must direct the reader to perform an action if a certain condition exists. To avoid confusion, clearly specify the condition to be met and the action to be taken. Logic Rules Use IF or WHEN to present the condition and THEN to present the action. For example, “IF the alarm sounds, THEN immediately evacuate”. Always present the condition first, then the action. Consistent Terminology Use consistent terminology. Remember, IF signals a condition that may occur, whereas WHEN implies a condition that is likely to...

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Organization: The Grouping of Process Information

Sep 20, 2004 in Newsletter | 0 comments

In past newsletters, we have covered Syntax, Vocabulary, Complexity, Numbers, Format, and Style from our list of writing concepts. This month we pick up with Organization and Conditions. Syntax: the arrangement of words Vocabulary: the choice of words Complexity: the level of detail Numbers: the presentation of numerical information Format: the way a document looks Style: conversational and emphasis methods Organization: the grouping of process information Conditions: the decision criteria Lists: related items, possibly in...

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Southeastern Quality Conference: October 18-19, 2004

Sep 20, 2004 in Newsletter | 0 comments

The Southeastern Quality Conference will be held at the Cobb Galleria Centre in Atlanta, Georgia on October 18-19, 2004. The conference is sponsored by the Atlanta Section of the American Society for Quality, Institute of Industrial Engineers, and Georgia Tech Economic Development Institute. Thirty speakers in multiple conference tracks will present quality subjects across a variety of industry sectors. The price is only $275 with early registration (before September 6, 2004) and includes lunch both days. See the conference brochure in PDF...

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ISO/TS 15801:2004 – Guidance for Electronic Documents

Aug 20, 2004 in Newsletter | 0 comments

We are proud to announce a new service from Whittington & Associates for web site design: WhittingtonWeb. WhittingtonWeb specializes in high quality, crisp, professional web site designs that are easy to use, simple to maintain, and user friendly. As a full-service provider of web solutions, WhittingtonWeb handles everything needed for consultants, small businesses, and non-profit organizations to get online. Larry Whittington, Jr. heads up this new group. He is well qualified to be your web partner since he is an IEEE Certified...

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ISO 10002:2004 – Satisfy Your Dissatisfied Customers

Aug 20, 2004 in Newsletter | 0 comments

A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service – guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. Complaints occur when the delivery of a product or service does not meet the expectations of a customer. The complaints may relate to fitness for purpose, delivery deadlines, product information, conditions of sale, use of personal data, after-sales service, and guarantees. National...

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Style: Conversational and Emphasis Methods

Aug 20, 2004 in Newsletter | 0 comments

The article above dealt with text formatting. This article is about text styles. Your writing style can make a document easier to read and more effective. Conversational Style Use a conversational style. If the text doesn’t read well when spoken, then it should be rewritten to simplify the wording. Active or Passive Voice The subject of the sentence performs the action in the active voice. For example, “The supervisors initiate corrective action”. The subject receives the action in the passive voice. For example, “Corrective action...

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Format: The Way a Document Looks

Aug 20, 2004 in Newsletter | 0 comments

In the past two newsletters, we covered Syntax, Vocabulary, Complexity, and Numbers from our list of writing concepts. This month we pick up with Format and Style. Syntax: the arrangement of words Vocabulary: the choice of words Complexity: the level of detail Numbers: the presentation of numerical information Format: the way a document looks Style: conversational and emphasis methods Organization: the grouping of process information Conditions: the decision criteria Lists: related items, possibly in sequence  Alerts: For warnings,...

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In Search of the Perfect Auditor

Aug 20, 2004 in Newsletter | 0 comments

The definition of an auditor, according to section 3.9.9 of ISO 9000:2000, is a “person with the competence to conduct an audit”. This definition may seem simple, but identifying and developing competent auditors is not easy. Before looking at the necessary skills and traits for an auditor, let’s remember the role of an auditor is to assess conformity of the quality management system from three perspectives: 1. Does the defined and documented system conform to the specified requirements? 2. Has the organization implemented the declared...

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Science and Technology Information Retrieval

Jul 20, 2004 in Newsletter | 0 comments

Science.gov has served as a gateway to reliable information about science and technology from across Federal government organizations since its launch in December 2002. Now, the interagency alliance has launched Science.gov 2.0, hailing it the “next major step in government science information retrieval.” To see its content, go to <http://www.science.gov>. The updated web site offers additional content, technological enhancements, and a newly-developed relevancy ranking technology that helps users get to the best documents quickly....

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Numbers: Documenting Numerical Information

Jul 20, 2004 in Newsletter | 0 comments

The prior article in this newsletter dealt with documenting complex topics at the right level of detail. This article is about documenting numerical information. Numbers may be needed in a document to represent instrument readings, calculated values, or control settings. Quantities are most often accompanied by a unit of measure and should be expressed as numerals. In general, use numbers (0, 1, 2) instead of spelling them as words (zero, one, two). However, spell out the number if it has no unit of measure, e.g., “use one of the...

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Complexity: Documenting the Right Level of Detail

Jul 20, 2004 in Newsletter | 0 comments

In last month’s newsletter, we covered Syntax and Vocabulary from our list of writing concepts. This month we pick up withComplexity and Numbers. Syntax: the arrangement of words Vocabulary: the choice of words Complexity: the level of detail Numbers: the presentation of numerical information Format: the way a document looks Style: conversational and emphasis methods Organization: the grouping of process information Conditions: the decision criteria Lists: related items, possibly in sequence Alerts: For warnings, cautions, and...

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Addicted to Data, But in Quality Denial

Jul 20, 2004 in Newsletter | 0 comments

ISO 9001:2000 requires the collection and analysis of a lot of data. Organizations rely on this information to make important decisions. However, a new survey by Forrester Research shows most enterprises have a big problem with information quality (IQ). Forrester principal analyst Lou Agosta finds that while many firms have improved their IQ, problems persist. They are “addicted to data”, he writes, “but in quality denial”. Indeed, company-wide approaches to IQ seem to be the exception rather than the rule. Fully...

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Audit by Process Instead of By Clause

Jul 20, 2004 in Newsletter | 0 comments

Internal audits are often scheduled, and therefore conducted, according to the ISO 9001:2000 clause structure. These audits are more focused on judging conformity than evaluating effectiveness. Looking clause by clause, the quality management system may appear conforming, yet be fragmented and ineffective. Auditors should adopt the process approach and assess the quality management system through its natural workflow. Of course, this requires understanding the business and its process linkages. Audit planning and interviews should identify for...

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ISO 7200:2004 for Product Documentation

Jun 20, 2004 in Newsletter | 0 comments

Would your organization like clarity and cost-cutting with well-designed product documentation? Well, ISO 7200:2004 should make it easier for companies to communicate with their suppliers, customers, consultants, and other partners by improving the way product documentation is processed in computer systems. As companies spread out geographically, and as out-sourcing of production tasks and the use of subcontractors increase, a standardized way of documenting information is required to serve as a stable means of communication and to reduce the...

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Vocabulary: The Choice of Words

Jun 20, 2004 in Newsletter | 0 comments

The prior article in this newsletter dealt with Syntax, the arrangement of words into phrases and sentences. This article is aboutVocabulary. The choice of words is very important in writing easy to read documents that convey the right meaning. Simple Words Use short, simple words that are understandable to the reader. For example, use “orient” instead of “orientate”. Use “finish” instead of “finalize”.Consistent Usage Use words consistently. Once you’ve referred to something by a particular name, keep referring to it in...

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Syntax: The Arrangement of Words

Jun 20, 2004 in Newsletter | 0 comments

Want to write effective procedures and work instructions? Then focus on these writing concepts: Syntax: the arrangement of words Vocabulary: the choice of words Complexity: the level of detail Numbers: the presentation of numerical information Format: the way a document looks Style: conversational and emphasis methods Organization: the grouping of process information Conditions: the decision criteria Lists: related items, possibly in sequence Alerts: For warnings, cautions, and notes This article covers Syntax: putting words...

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Auditing the Control of Monitoring and Measuring Devices

Jun 20, 2004 in Newsletter | 0 comments

Auditors often identify nonconformities when calibration practices are compared to the requirements of ISO 9001:2000, clause 7.6. To properly control monitoring and measuring devices, it’s important to understand the difference between “monitoring” and “measuring”, and “devices” and “equipment”. Monitoring and Measurement Monitoring can be defined as watching, tracking, or checking, usually for a specific reason. In clause 7.6, monitoring involves observation and supervision activities...

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Guidance on ISO 9001:2000 Auditing Practices

Jun 20, 2004 in Newsletter | 0 comments

In our February 2004 newsletter, I listed sixteen guidance documents on auditing practices that are available at the ISO Technical Committee 176 web site. Four new guideline documents have been released since our February article: Auditing the Quality Policy and Quality Objectives Auditing ISO 9001:2000, Clause 7.6, Control of Monitoring and Measuring Devices Making Effective Use of ISO 19011 Auditing Customer Feedback Processes The ISO 9001 Auditing Practices Group is an informal group of quality management system (QMS) experts, auditors,...

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Summary of Audit Activities

May 20, 2004 in Newsletter | 0 comments

The activities of an audit can be summarized into seven key steps: 1. Initiation – define audit objectives 2. Review – examine the documents 3. Preparation – plan for onsite activities 4. Execution – audit the quality system 5. Reporting – report the audit results 6. Completion – complete the audit plan 7. Followup – conduct the follow-up audit 1. Initiate the Audit Clarify the reason for the requested audit Appoint the audit team leader Define the objectives, scope, and criteria Determine the...

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Sarbanes-Oxley: Ready for Section 404?

May 20, 2004 in Newsletter | 0 comments

The Sarbanes-Oxley Act (SOX), or the Public Company Accounting Reform and Investor Protection Act, was enacted in 2002 to protect the American public’s interests. SOX is being relied on to spot incidents of fraud, lack of internal controls, and suspicious business practices. SOX was enacted in July 2002 and is the most important U.S. legislation to affect corporate governance, financial disclosure, and public accounting since the 1930s. Since it addresses corporate fraud, SOX helps to bolster the public’s confidence in the economy and...

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Shop Floors Tie the Pokayoke

May 20, 2004 in Newsletter | 0 comments

The following article is a summary of a Times News Network article on March 27, 2004 by Sachin Baxi: Move over Pokemon, Pokayoke is here. This one’s not for kids – it’s got companies all worked up over “go” – “no go” gauges, alarms, and red flags. They’re not playing games. Pokayoke is serious business because it saves costs, reduces human error, and makes life on the shopfloor easier and more efficient. Like Pokemon, pokayoke is of Japanese origin. In its simplest form, a pokayoke is a device or...

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In Search of the Perfect Process

May 20, 2004 in Newsletter | 0 comments

In an article in 6L, a new journal for six sigma and lean manufacturing professionals, Jim Womack states, “Unless you have defined from the customer’s perspective what specific value is required, it is premature to begin thinking about building or improving processes to deliver it.” Womack defines a perfect process as one that is: 1. Valuable 2. Capable 3. Available 4. Adequate 5. Flexible The perfect process is valuable because it creates and adds value for customers. Start by drawing a Value-Stream Map to visualize...

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Quality Tools for Quality Auditors

May 20, 2004 in Newsletter | 0 comments

As auditors, we see a variety of quality tools used within a quality management system. Since many of these tools are named after a person, use a Japanese word, or refer to an acronym or abbreviation, some auditors may not immediately recognize them. A brief description is provided below for some of the common tools. Shewhart Cycle: Walter Shewhart defined the Plan-Do-Check-Act (PDCA) cycle as a helpful tool for process improvement. The Shewhart cycle is often called the Deming cycle since W. Edwards Deming proposed it for process improvement...

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Seven 2003 Malcolm Baldrige Award Winners

Apr 20, 2004 in Newsletter | 0 comments

Last month, President Bush presented seven organizations with the nation’s highest honor for quality and performance excellence, the 2003 Malcolm Baldrige National Quality Award. The 2003 Award recipients are:   Medrad, Inc. (Manufacturing)   Boeing Aerospace Support (Service)   Caterpillar Financial Services Corporation U.S. (Service)   Stoner, Inc. (Small Business)   Community Consolidated School District 15 (Education)   Baptist Hospital, Inc. (Health Care)   Saint Luke’s Hospital of Kansas City (Health Care) President...

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ISO 90003:2004 Provides Software Guidance

Apr 20, 2004 in Newsletter | 0 comments

ISO 90003:2004, Software Engineering — Guidelines for the Application of ISO 9001:2000 to Computer Software, has replaced ISO 9000-3:1997. An electronic copy can be downloaded from the ANSI e-Standards Store at<http://webstore.ansi.org/ansidocstore/default.asp> for $119.00. ISO 90003:2004 provides guidance for organizations in the application of ISO 9001:2000 to the acquisition, supply, development, operation, and maintenance of computer software and related support services. ISO 90003:2004 does not add to, or change, the...

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Questions to Ask in an Audit of a Process

Apr 20, 2004 in Newsletter | 0 comments

In our new one-day course, “ISO 9001:2000 Auditor Update: The Process Approach”, the following questions are suggested for an audit of a process: What is the purpose of this process? Who is the process owner? What are the “customer process” requirements? What are the process inputs? (Who supplies them?) What resources are needed for the process? What are its outputs? (Who receives them?) How do you know what to do? (Look at methods) What training, skill, and experience are needed? How do you know if these inputs are...

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Performance Measures for Internal Audits

Apr 20, 2004 in Newsletter | 0 comments

Internal audits determine the effectiveness of a quality management system. This assessment includes identifying process objectives, examining process measurements, and evaluating process results (effectiveness). Internal audits may review the effectiveness of the core processes, but often overlook their own “audit” process. What types of measures might be applicable to an  audit program? I have identified below some possible indicators of audit performance. Of course, only a few of these measures would likely be chosen to help...

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Writing Rules – Examples of Mistakes

Apr 20, 2004 in Newsletter | 0 comments

These writing rules are from “Fumblerules” by William Safire. Writing mistakes are illustrated to clearly explain the writing rules.     1. Avoid run-on sentences they are hard to read.   2. No sentence fragments.   3. It behooves us to avoid archaisms.   4. Also, avoid awkward or afflicted alliteration.   5. Don’t use no double negatives.   6. If I’ve told you once, I’ve told you a thousand times: resist hyperbole.   7. Avoid commas, that are not necessary.   8. Verbs has to agree with their subjects.   9....

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Internal Audits of Regulatory Requirements

Mar 20, 2004 in Newsletter | 0 comments

How should internal auditors determine if their organization is conforming to regulatory requirements? Before answering this question, lets review the references to “regulatory” requirements in ISO 9001:2000: 0.1, Introduction – General: This International Standard can be used … to assess the organization’s ability to meet customer,regulatory, and the organization’s own requirements. 1.1, Scope – General: This International Standard specifies requirements for a quality management system where an...

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Commerce Issues Manufacturing Strategy

Mar 20, 2004 in Newsletter | 0 comments

Manufacturing is a cornerstone of the American economy. The United States is the world’s largest producer of manufactured goods and leads the world in innovation. Simply put, manufacturing matters — to jobs, rising productivity, and higher standards of living. Manufacturers improve our quality of life. To help identify the challenges facing our manufacturing sector, the Department of Commerce held many public roundtables over the past year. These discussions included representatives from small, medium, and large companies from a...

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Feedback Needed on ISO 9001 and ISO 9004

Mar 20, 2004 in Newsletter | 0 comments

Now is the time for US organizations to register their experiences, comments, and concerns on the use of ISO 9001:2000 and ISO 9004:2000. It is critical that ISO gets feedback on actual user experiences on the application of these two standards. ISO Technical Committee 176, Sub-committee 2, Quality Systems, has asked for international participation in a survey of user experience with ISO 9001:2000 and ISO 9004:2000.  A website questionnaire has been designed to identify your concerns and recommendations with regard to the suitability and...

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English One-Ohhhh-One

Mar 10, 2004 in Newsletter | 0 comments

We’ll begin with a box, and the plural is boxes, But the plural of ox became oxen, not oxes. One fowl is a goose, but two are called geese, Yet the plural of moose should never be meese. You may find a lone mouse or a nest full of mice, Yet the plural of house is houses, not hice. If the plural of man is always called men, Why shouldn’t the plural of pan be called pen? If I spoke of my foot and show you my feet, And I give you a boot, would a pair be called beet? If one is a tooth and a whole set are teeth, Why shouldn’t the plural of...

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Registration versus Certification

Mar 10, 2004 in Newsletter | 0 comments

Several readers questioned my use of “certification” in an article last month about publicizing an ISO 9001:2000 certificate. They felt the term should have been “registration”. My article was based on an official ISO press release dated 12/15/03. Please see:  http://www.iso.org/iso/en/commcentre/pressreleases/2003/Ref883.html ISO Guide 2 says “certification” is the procedure by which a third party gives written assurance that a product, process, or service conforms to specific requirements. Certifying...

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ISO 9001:2000 Guidelines for Education Sector

Mar 10, 2004 in Newsletter | 0 comments

ISO has published new guidelines for organizations in the education sector wishing to benefit from the implementation of ISO 9001:2000. The guidelines are intended for organizations at all levels, providing all types of education: elementary, medium and higher; special and adult education; and distance and e-learning. ISO/IWA 2: Quality management systems – Guidelines for the application of ISO 9001:2000 in education, contains the full text of ISO 9001:2000, clause-by-clause, followed by specific text making the standard easier to...

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My Favorite Quotes on Writing

Feb 11, 2004 in Newsletter | 0 comments

The most valuable of all talents is that of never using two words when one will do.  Thomas Jefferson (1743 – 1826) 3rd U. S. President and Drafter of Declaration of Independence Either write things worth reading, or do things worth the writing.  Benjamin Franklin (1706 – 1790) Statesman and Inventor I have made this letter longer than usual, because I lack the time to make it short.  Blaise Pascal (1623 – 1662) Mathematician and Philosopher If written directions alone would suffice, libraries wouldn’t need to have...

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Avoid Common Decision-Making Mistakes

Feb 11, 2004 in Newsletter | 0 comments

ISO 9001:2000, clause 5.6.3, states the output of a management review must include any “decisions” made to improve the results of the system, its processes, and the product, as well as, any “decisions” made on resource needs. However, management often makes mistakes when faced with decisions. Caruth and Handlogten, in their “Decisions, Decisions” article in the December 2003 issue of Quality Digest, identified 12 common decision-making mistakes. I have summarized these mistakes below: 1. Failure to...

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Guidance on ISO 9001:2000 Auditing Practices

Feb 11, 2004 in Newsletter | 0 comments

The ISO 9001 Auditing Practices Group is an informal group of quality management system (QMS) experts, auditors, and practitioners drawn from ISO Technical Committee 176 and the International Accreditation Forum. It has developed a number of guidance papers and presentations that contain ideas, examples, and explanations about auditing. These documents reflect the process-based approach that is essential for auditing the requirements of ISO 9001:2000. The guidance is primarily aimed at QMS auditors, consultants, and quality practitioners, but...

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ISO/TS 29001 for Oil and Natural Gas Industries

Feb 11, 2004 in Newsletter | 0 comments

A successful partnership between ISO and the international oil and natural gas industry has resulted in the publication of a new technical specification for implementing ISO 9001-based quality management systems. ISO/TS 29001:2003, Petroleum, Petrochemical, and Natural Gas Industries: Sector-Specific Quality Management Systems – Requirements for Product and Service Supply Organizations, is expected to become the common and unique basis for the industry’s quality management system requirements worldwide, thereby helping to avoid...

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ANSI/ASQ Z1.4-2003 and ANSI/ASQ Z1.9-2003

Feb 11, 2004 in Newsletter | 0 comments

ANSI/ASQ Z1.4-2003 (Sampling Procedures and Tables for Inspection by Attributes) and ANSI/ASQ Z1.9-2003 (Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming) have been published. ANSI/ASQ Z1.4-2003 is an acceptance sampling system to be used with switching rules on a continuing stream of lots for a specified Acceptance Quality Limit .It provides tightened, normal, and reduced plans to be applied for attributes inspection for percent nonconforming or nonconformities per 100 units. ANSI/ASQ Z1.4-2003 replaces...

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Strict New ISO Guidelines for Publicizing Registration

Feb 11, 2004 in Newsletter | 0 comments

Your organization should be proud of achieving ISO 9001:2000 or ISO 14001 registration and may want to communicate this success to the market place. ISO has issued strict new guidelines for publicizing, communicating, and promoting your registration to employees, customers, business partners, and the general public. These guidelines will be useful in preparing promotional and communication material, such as, press releases, advertisements, marketing brochures, videos, staff announcements, logos, and slogans. In brief, the guidelines...

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New ISO Website for ISO 9001:2000 Interpretations

Jan 11, 2004 in Newsletter | 0 comments

ISO Technical Committee 176 has established a new website for ISO 9001:2000 interpretations at<http://www.tc176.org/Interpre.asp>. The initial set of 14 interpretations are shown below. You can submit a request for interpretation at the same site. ISO 9001:2000 Interpretation RFI – 029 Request: ISO 9001:2000 Clause: 4.1 a) Does the _expression “needed for the QMS” in Clause 4.1 a) require the organization to identify the QMS processes related to product realization only? Interpretation: No Rationale: The processes needed for the...

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Survey on Most Difficult ISO 9001:2000 Clauses

Jan 11, 2004 in Newsletter | 0 comments

A report on the user experience with ISO 9001:2000 is available at: <http://standardsgroup.asq.org/news/psi/IMS06-2002E-Implementing_ISO_9001-BD.pdf>. The 227 survey responses included a ranking of the most difficult ISO 9001:2000 clauses for which to develop a process, document, and/or implement: Most Difficult ISO 9001:2000 Clauses 1. Customer satisfaction (8.2.1) 2. Competence, awareness, and training (6.2.2) 3. Analysis of data (8.4) 4. Preventive action (8.4) 5. Quality objectives (5.4.1) 6. Continual improvement (8.5.1) 7. Design...

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ISO 9001:2000 Guide for Design and Construction

Jan 11, 2004 in Newsletter | 0 comments

The “ISO 9001:2000 Interpretive Guide for the Design and Construction Project Team” was written by the ASQ Design and Construction Division. Effectively implementing a quality management system to conform to ISO 9001:2000 can be challenge, especially for organizations that are not in the manufacturing sector. This Interpretive Guide was written to assist project management teams (owners, designers, and constructors) in understanding the ISO 9001:2000 requirements and developing the appropriate policies and procedures. The...

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Guidance Document N630 on Outsourced Processes

Jan 11, 2004 in Newsletter | 0 comments

In support of ISO 9001:2000 and ISO 9004:2000, ISO Technical Committee 176/SC 2 has published the following guidance documents: N524 – Guidance on ISO 9001:2000 clause 1.2 ‘Application’ N525 – Guidance on the Documentation requirements of ISO 9001:2000 N526 – Guidance on the Terminology used in ISO 9001:2000 and ISO 9004:2000 N544 – Guidance on the Process Approach to quality management systems N630 – Guidance on ‘Outsourced Processes’ Document N630 was recently published and provides guidance on the intent of...

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ISO Guidance on Self-Declaration of Conformity

Jan 11, 2004 in Newsletter | 0 comments

If your organization doesn’t need an ISO 9001 or ISO 14001 certificate to satisfy customer, regulatory, or internal requirements, then the new ISO 17050 guidance on self-declaration may be of interest. ISO Guide 22 was issued in 1996 to provide general criteria for a supplier’s declaration of conformity. However, it has been used primarily for self-declaration on product standards. ISO 17050 is being drafted to replace Guide 22 and will explicitly state self-declaration of conformity applies equally to management systems. An ANSI...

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The Continued Transition to ISO 9001:2000

Jan 11, 2004 in Newsletter | 0 comments

Although ISO 9001:1994 was withdrawn on December 15, 2003, some organizations have not completed the transition to ISO 9001:2000. Some may have let the certificates expire on purpose. However, many were just late in making the transition. As a result, most registrars have announced plans to issue letters of conformity or unaccredited certificates to extend the transition period for a limited period of time. The IAF, comprised of the larger and better known registrars, has stated the delayed companies will not have to undergo a full...

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Whittington to Speak at Quality Conferences

Dec 20, 2003 in Newsletter | 0 comments

The 12th Annual International Conference on ISO 9000 will be held in Orlando, FL on February 23-25, 2004. The presentation tracks will be: 1. ISO 9000 and Expanding Horizons 2. Integration and Implementation 3. ISO 9000 and Business Synergy 4. Value-Added Auditing 5. Continual Improvement 6. Healthcare and Medical Devices 7. Cutting Edge Tools and Technology 8. Performance Indicators Larry Whittington will speak on “ISO 9001:2000 Auditing – The Process Approach”. To register, go...

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Most Common ISO 9001:2000 Audit Findings

Dec 20, 2003 in Newsletter | 0 comments

A report on the user experience with ISO 9001:2000 is available at: <http://standardsgroup.asq.org/news/psi/IMS06-2002E-Implementing_ISO_9001-BD.pdf>. The 227 survey responses included a ranking of the most common audit findings: Most Common Internal Audit Findings 1. Customer satisfaction data and assessment 2. Documentation gaps 3. Continual improvement process 4. Objectives not measurable 5. Collection and analysis of data 6-7. Top management commitment and responsibility 6-7. Record keeping gaps 8-9. Competency requirements 8-9....

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Registration Totals for ISO 9000 in USA

Dec 20, 2003 in Newsletter | 0 comments

As of September 2003, the total number of registrations for ISO 9000 and related standards in the USA were: Standard ISO 9000 AS9100 TL 9000 QS-9000 TS 16949 ISO 13485 ISO 14001 Totals 43113 954 229 7969 186 959 3078 ISO 9000 includes ISO 9001:2000, ISO 9001:1994, ISO 9002:1994, and ISO 9003:1994. AS9100 includes AS9100 and AS9000. ISO 13485 includes ISO 13485 and ISO...

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What Changes are Planned for ISO 9001?

Dec 20, 2003 in Newsletter | 0 comments

Many of you have just completed the transition to ISO 9001:2000 and may not be ready to hear that  work begins this month on the next ISO 9001 edition. However, don’t panic, the publication date will likely be in 2008. The changes to ISO 9001 are expected to be minor and driven by the users of the standard. Any changes will be to clarify the requirements and any additions will be to increase the value of using the standard. Most of the revisions will probably be to the ISO 9004 guidance document. The US representatives have agreed to...

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New and Revised ISO Standards

Dec 20, 2003 in Newsletter | 0 comments

Are you aware of the following new ISO standards under development? ISO/AWI 10001 – External customer dispute resolution systems ISO/AWI 10002 – Market-based codes of conduct ISO/DIS 10018 – Complaints handling – Guidelines for organizations ISO/DIS 10019 – Guidelines for the selection of quality management system consultants and use of their services ISO/DIS 21247 – Quality plans for product acceptance – Combined accept-zero and control procedures AWI = Approved Work Item; DIS = Draft International...

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Are You Setting SMART Quality Objectives?

Dec 20, 2003 in Newsletter | 0 comments

George Doran published an article in the November, 1981 issue of Management Review titled, “There’s a S.M.A.R.T. Way to Write Management Goals and Objectives.” SMART has become a useful acronym for setting objectives that are Specific, Measurable,Achievable, Relevant, and Timed. Specific: Identify the expected result. Be precise on the desired outcome. All the concerned persons should know what is required. Measurable: Quantify the result and ensure you have a reliable system for measuring it. You should know when you have achieved...

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ISO 15489 – Benchmark for Records Management

Nov 20, 2003 in Newsletter | 0 comments

Recent scandals, terrorist attacks and natural disasters have highlighted the need for a clear and systematic approach to record keeping, Mike Marsh, European Liaison, ARMA Geneva told a group of information professionals at the Inaugural seminar on ISO 15489 for records management. The discussion was among the events held at a recently concluded seminar held in Geneva, Switzerland, designed to teach participants how to implement ISO 15489, Information and documentation – Records management – Part 1, and thereby help them to...

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New Body of Knowledge for CQA Exam

Nov 20, 2003 in Newsletter | 0 comments

A new Body of Knowledge (BOK) has been published for the ASQ Certified Quality Auditor Exam. The new BOK can be viewed atCQA Body of Knowledge – 2004. If you are an auditor, even if you are not a candidate for the CQA exam, you should still be competent in the topics of the 2004 BOK. The 1999 BOK will be the basis of the CQA exams through the May 23, 2004 exam. The exams after that date will use the 2004 BOK and include case studies. Each case study will include a brief scenario about an audit situation. In addition, each case study...

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Eradicate Jargon with Bullfighter

Nov 20, 2003 in Newsletter | 0 comments

Bullfighter™ is a free software tool from Deloitte Consulting to help eliminate business jargon. “We’ve had it with repurposeable, value added knowledge capital and robust, leveragable mindshare. Enough, already,” says Brian Fugere, partner at Deloitte Consulting. “If Corporate America wants to restore public trust, we need to start speaking and writing more clearly. Less empty rhetoric about openness, honesty and accountability, and more straight talk.” Bullfighter runs in Microsoft Word and PowerPoint, within Microsoft...

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Record Control – Basic and Extended

Nov 20, 2003 in Newsletter | 0 comments

You may know the ISO 9001 record control requirements, but what about the industry extensions for AS9100, ISO/TS 16949, ISO 14001, as well as, ISO 15489? They may suggest good practices beyond the basic ISO 9001 record control requirements. According to ISO 9001:2000, clause 4.2.4, the record control process must: Establish and maintain records as evidence of conformity to requirements Use records to show effective operation of the quality management system Keep records that remain legible, readily identifiable, and retrievable A documented...

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Guidance on “Outsourced” Processes

Oct 20, 2003 in Newsletter | 0 comments

A new ISO 9000 “Introduction and Support Package” guidance document on outsourced processes is available at:<http://isotc176sc2.elysium-ltd.net>. The aim of the draft document is to provide guidance on the intent of ISO 9001:2000 clause 4.1, regarding the control of outsourced processes, and to clarify the relationship between this requirement and those contained in ISO 9001:2000 clause 7.4 (Purchasing). A final version of the document is expected by YE2003.

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Quality Conference: October 27-28, 2003

Oct 20, 2003 in Newsletter | 0 comments

The Southeastern Quality Conference will be held at the Cobb Galleria Centre in Atlanta, Georgia on October 27-28, 2003. The conference is sponsored by the Atlanta ASQ Section, Institute of Industrial Engineers, and Georgia Tech Economic Development Institute. Thirty speakers in up to four conference tracks will present quality subjects across a variety of industry sectors. The price is only $325 and includes lunch both days. Speakers include: Larry Whittington on ISO 9001:2000 Requirements: The Dirty Dozen Dan Morris and Joe Davis on ISO...

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