ISO 20000-1:2018 Internal Auditor

Course Area

IT Service Management

Course Duration

3 Days

Continuing Education Units


Course Fee

USD $1600.00

Early Bird Price*

USD $1500.00

Upcoming Sessions
Nov 16-18, 2020 - Live Online - Full DayEnroll
Dec 14-16, 2020 - Live Online - Full DayEnroll
Dec 25-27, 2020 - Live Online - Half DayEnroll

View all sessions

* Subject to availability

Course Details

BSI's "ISO 20000-1:2018 Internal Auditor" competency-based 3-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2018, "Guidelines on Auditing Management Systems". Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2018. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.

This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global

  • IT- Information Technology Service Management Systems
  • AU - Management Systems Auditing

Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.

Learning Objectives

You'll be able to:

  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO 20000 series
  • Understand the roles and responsibilities of the auditor
  • Apply ISO 19011:2018 concepts, new terminology and guidelines
  • Recognize the principles, practices, and types of audits
  • Understand the types of risks and opportunities associated with auditing
  • Conduct all phases of an internal audit adopting a risk-based approachs
  • Prepare and present effective reports
  • Understand Exemplar Global;apos;s certification scheme

Course Materials

You will have the option to receive your course materials in the following formats:

  • Hard Copies: At the start of the course, a physical copy of the Student Handbook will be provided.
  • Soft Copies: Prior to the course, an email with instructions on how to access the online Student Handbook, which can be viewed, downloaded or printed, will be sent to students.

NOTE: Copies of the standards are not included in the class fee. BSI will make reasonable efforts to have loaner copies available for use during the class, but students are encouraged to bring their own copy. Soft copies of the digital loaner standard cannot be printed or downloaded.

Who Should Attend?

  • Individuals interested in conducting, managing, or participating in first-party (internal) audits


Three Days

Course Logistics

There is a written test at the end of Day 2 of this course. Detailed exam instructions will be provided. A Certificate of Attainment in the IT competency unit will be provided for students who are deemed "Competent" for the IT competency unit. Certificates of attendance are provided to those who do not pass the competency test. Students will be given the opportunity to retake the test.


A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Online course option

This Course is also available as part of BSI's Connected Learning Live service. A virtual instructor lead training course taught live online in a virtual classroom. Scheduled times and dates are available here: Connected Learning Live ISO/IEC 20000-1:2018 Internal Auditor (TPECS)

All Upcoming Course Dates

Date and TimeLocationFeesEnroll
Nov 16, 2020 9:00 AM - 5:30 PM ET
Nov 17, 2020 9:00 AM - 5:30 PM ET
Nov 18, 2020 9:00 AM - 5:30 PM ET
Live Online - Full DayUSD $1600.00Enroll
Dec 14, 2020 9:00 AM - 4:30 PM ET
Dec 15, 2020 9:00 AM - 4:30 PM ET
Dec 16, 2020 9:00 AM - 6:00 PM ET
Live Online - Full DayUSD $1600.00Enroll
Dec 25, 2020 8:00 AM - 4:30 PM ET
Dec 26, 2020 8:00 AM - 4:30 PM ET
Dec 27, 2020 8:00 AM - 6:00 PM ET
Live Online - Half DayUSD $1950.00Enroll

The venues for scheduled courses are tentative until receipt of a course confirmation from BSI.

Whittington & Associates

We are committed to providing expert training, effective consulting, and valuable auditing. If you have any questions about our services, please contact us at 770-862-1766, or