BSI Connected Learning Live is a live, online training that combines premier skills development technologies with our expert instructors to deliver an engaging, interactive learning experience to you, regardless of location. This is an ideal alternative to the typical classroom setting for quality professionals who do not have the budget or time for travel, or just prefer the convenience of attending a class without having to leave their own personal environment.

BSI's " ISO 20000-1: 2018 Requirements" competency-based course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions. This course covers Exemplar Global TPECS IT - Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.

Learning Objectives

You'll be able to:

·         Describe a SMS

·         Explain the role of a SMS its importance and benefits

·         Explain the background of ISO/IEC 20000-1 and its intended outcome

·         Define the key concepts and structure of ISO/IEC 20000-1

·         Identify the main requirements of ISO/IEC 20000-1

·         Understand how to audit requirements and identify nonconformities

·         Understand how to audit requirements and identify nonconformities

Course Materials

Students will receive a BSI Connected Learning Live comprehensive course manuals with reference materials.

Who Should Attend?

·         Any individual requiring a working knowledge and understanding of ISO 20000-1 standard

·         Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018

Prerequisites

A prior review of the ISO 20000-1:2018 standard and knowledge of IT service practices are suggested for this course.

Course Materials:

• You will receive an email prior to the course with instructions on how to access the online Student Handbook, which can be viewed, downloaded or printed, will be sent to students.

NOTE: Copies of the standards are not included in the class fee. BSI will make reasonable efforts to have loaner copies available for use during the class, but students are encouraged to bring their own copy. Soft copies of the digital loaner standard cannot be printed or downloaded.

Course Logistics:

• Students need to connect to the class from any internet accessible location.
• Webcam and Microphone are REQUIRED.
• ALL course times shown are US EASTERN TIME.
•  Detailed exam instructions will be provided. A Certificate of Attainment in competency units will be provided for students who are deemed competent based on the exam results. Retake opportunities will also be provided, and certificates of attendance are provided to those who do not pass the exam.

*Session lengths could vary depending on amount of class discussion.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses